Ok... so I'm going to vent just a little this morning.
I had to travel to Bozeman, MT for a meeting today. I arrived at the airport 1 hour before the flight was to depart. This is usually more than enough window of time in my small town airport (Dane County/Madison WI). My flight was with Delta, er, Northwest, er Delta Northwest or NorthDeltaWest...whatever they are calling it these days.
I traveled 1 week ago on Delta to Atlanta. In my airport, 1 week ago there was a Delta check in desk. Today the check in desk for Delta is gone. It's now combined with the check in desk for Northwest. OK, merger must be moving further forward, I thought. Then I saw THE LINE OF PEOPLE trying to get checked in! It was outside the maze and down the hall. This was a 7:15 a.m. flight. Not the first of the day and check in was going to take over 1/2 hour.
Now I know many of you who travel through large airports are feeling no sympathy for me but remember, I always have to travel somewhere first, change planes and then get to my destination. My offset for 2-3 legs on every trip is the convenience of the small airport. Well Delta is trying to change that by seemingly understaffing their check in counter in Madison. Thus increasing the "inconvenience factor" to levels of the large hub city airports.
I've been known to operate my businesses from time to time under the "ready, fire, aim" methodology but this seems a bit extreme for what's now being touted as "The World's Largest Airline". How difficult would it be to realize that when you combine 2 businesses, don't significantly reduce the number of flights that both had combined, it might take an adequate staff to move people through?
I could go on but I'm trying to find the lesson here for me. Does anyone know what it might be?
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