The mortgage business has taken its toll on me lately. The guidelines, rules and regulations keep changing. It seems like they are changing as frequently as interest rates. Everything is changing so rapidly that it can be difficult to keep up.
Recently, I had a customer that no matter how hard I tried, I couldn't get them qualified to buy a home. basically, what it all came down to is I couldn't get them to qualify until several months went past. One of the hardest things for me to do is to deny someone the dream of owning a home. I was pleasantly surprised when my customers contacted my boss to tell him what a fine job I had done. Fine job? I couldn't get them a loan! It wasn't my fault, but I couldn't get them the home they had wanted.
I thought I would cut and paste the email that the sent to my Broker.
I am writing you to commend Michael Delp on assistance he recently provided regarding our mortgage needs. Michael was highly professional throughout our dealings, extremely efficient, highly responsive, tenacious with lenders and creative when it came to handling my wife & I's relatively unique financial circumstances as we sought financing. Although for reasons outside of his control we were not able to pursue a mortgage with Michael on this occasion, I would have no hesitation recommending his services to friends or colleagues in future. I hope Michael receives the recognition he deserves as he is an asset to your company.
Nothing like a great note like this from a customer to put a little wind in my sails! it does my heart some good to know that I worked hard and got paid in compliments! I want to Keep the great customers coming!