How many different ways do you communicate with your clients?

Real Estate Broker/Owner with Christiansen Group Realty (260)704-0843

I remember when I started in this business... WAY BACK in January of 2009...  that I had a lot of the more experienced agents telling me that I needed to get out and hit the pavement, knock on doors and hand out business cards.  They told me that I needed to


Since I had a lot of experience with promoting past websites and social networking, my response to them was


Don't get me wrong, I knock on doors and hand out business cards left and right, but most of my clients have found me online, whether it was a google search, them finding my blog, finding me on Zillow, Twitter, Facebook, AR, Trulia, etc etc etc... 

Which brings me to my question to you: 

How many different ways to you communicate with your clients? 

For me, here is how it breaks down: 

Some of my clients prefer a phone call first

A few of them want to meet face to face almost every time

MOST of my clients text me first

HALF of my clients send me messages on Facebook, plus when I am in the office I have my chat on...

A lot of my clients prefer email

NONE of my clients prefer contact by smoke signals.  :) 

What is your most common form of communication with your clients? 

Fort Wayne Realtor Jared Christiansen

Fort Wayne Homes For Sale

The Christiansen Team

WE work, YOU win!



Posted by




Fort Wayne Realtors Jared and Amanda Christiansen with Century 21 Bradley

Amanda Christiansen is an award winning Realtor with Christiansen Group Realty.


Jared Christiansen is a business partner and in charge of marketing and taking care of things behind the scene.


Enough about us...


Tell us what you want your real estate experience to be, and we will do it YOUR way.


Buying a home in Fort Wayne? Tell us your wants and needs. Let us know how you envision your family living.  Tell us what's important to YOU, and we'll find the community and home that fits.  


Selling your home in Fort Wayne?  Our job is to make you the most money possible in the shortest amount of time. We offer our sellers professional staging, professional photography, and more internet marketing than most. 


We are committed to giving you everything we have to offer.  We are both full time agents and will work around your schedule.  Do nights and weekends work better for you?  NO PROBLEM. We are here to help YOU at YOUR convenience.


Amanda can be reached at 260-704-0843, and Jared can be reached at 260-704-0842, or you can email us at, or




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Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

Great ideas and all have there advantages, it depends on your time frame and how you want to work your business.

Jul 27, 2009 01:27 PM #2
Barb Szabo, CRS
RE/MAX Trinity Brecksville Ohio - Cleveland, OH
E-pro Realtor, Cleveland Ohio Homes

Jared, I'd say I am 50-50 e-mail/phone calls. I especially make a point of calling the seller when I have feedback from an  agent on a showing.

Jul 27, 2009 01:27 PM #3
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

You stole my joke . . . I was going to say some seem to like smoke signals.  I've read  in your blog that you've covered that mode of communication ;-)

Jul 27, 2009 01:50 PM #4
Karen Monsour
Coldwell Banker Fort Lauderdale Beach - Fort Lauderdale, FL
REALTOR, SSRS - Sells FL Waterfront, Short Sale Expert!

I am a transaction broker, so I do not have a fiduciary relationship with my "customer"...I don't find them, they find me...through my website and AR...

Jul 27, 2009 01:57 PM #5
Eric Reid
Renaissance Realty Group of Keller Williams Atlanta Partners - Lawrenceville, GA

I am slowly working the texting into our daily communication tools

Jul 27, 2009 02:38 PM #6
Robert Schwabe
EXP Realty - Orange Park, FL
Orange Park Real Estate

Most of my customer contact is by email. I have seen an increase in text messaging.

Jul 27, 2009 02:53 PM #7
Sue Gabriel
Cleveland, OH

I love emails! When I was a teenager, I was constantly on the phone. But emails are the greatest!!

Jul 28, 2009 01:19 AM #8
Tonda & Steve Hoagland
Keller Williams Realty - Greenwood, IN
Real Estate - Greenwood Homes for Sale - Central I

What source do you use for your"chat"?  I have used Mebo for live chat sessions from my website, but was not consistant enough about logging in when I was at my computer, so it's sort of fizzled out.  I still think it's a great idea.

Jul 28, 2009 01:23 AM #9
Dana Wilkinson
Connect Realty, The Woodlands, TX - The Woodlands, TX
Broker-Your TX agent for The Woodlands-Spring-Conr

I love email, because I can do it any time of day or night, and I know I am not disturbing them by calling when they are in the middle of something.  Depending on the age of the client/customer, I vary my method based upon how they contact me.  If you only started in January, you must have hit the ground running to have such a client base:-)

Jul 28, 2009 01:29 AM #10
Joetta Fort
The DiGiorgio Group - Arvada, CO
Independent Broker, Homes Denver to Boulder

I'm mainly email.  Texting is definitely picking up, but sometimes it goes on too long and I text them, "Answer the phone, it's me calling!" 

Jul 28, 2009 02:43 AM #11
Ginger Moore
Wilkinson & Associates Realty - Gastonia, NC

I absolutely agree with these agents. E-mail is the way for me. I use this about 80% of the time.  I do phone calls for the other 20%.   thanks for sharing.

Jul 28, 2009 02:56 AM #12
Tatyana Sturm
Exit Realty DTC - Aurora, CO
Denver Realtor, GRI, Denver/ Aurora CO Relocation

What you don't communicate by smoke signals??  How about mind reading?

Jul 28, 2009 03:16 AM #13
Kerry Jenkins
Prime Properties - Crestline, CA

Emails are great, texts are great...quick concise and you have a record of your conversation for your log. I love clients that are on Facebook, and I'm thinking I need to have my profile set to everyone so people can find me on Facebook too, rather than just friends....?

Jul 28, 2009 03:26 AM #14
Teresa K. Nelson
Windermere Real Estate/HLC - Woodinville, WA

Email is a wonderful way to document all conversations and keep them to the point. 

Jul 28, 2009 04:01 AM #15
Todd & Devona Garrigus
Garrigus Real Estate - Beaumont, CA
Broker / REALTORS®

Online is a tremendous way of attracting clients! And none of our clients prefer contact by smoke signals, either. But we do have one that prefers contact by pigeon!


Welcome to the business!

Jul 29, 2009 04:06 AM #16
Brian Madigan
RE/MAX West Realty Inc., Brokerage (Toronto) - Toronto, ON
LL.B., Broker

E-Mail runs about 90%.

But, face to face contact is by far the most productive.


Jul 29, 2009 09:42 AM #17
Marc Swartz
Mortgage Finders Canada Inc., Mortgage Brokerage, Lic# 11118 - Toronto, ON
Principal Broker / Mortgage Broker, AMP

I primarily use a combination of e-mail, phone and/or face-to-face depending on the particular client.  Some people prefer other methods.

Jul 29, 2009 01:37 PM #18
Jayne Vaughan
Re/Max Home Team - Clarks Summit, PA

E-mail and phone are about 50/50 for me.

Jul 29, 2009 01:41 PM #19
Jenny Durling
L.A. Property Solutions - Los Angeles, CA
For Los Angeles real estate help 213-215-4758

Email and texting seem to be my clients' favorite mode of communication. I do make calls as well though, and see prospects and past clients in person occassionally as well.

Jul 29, 2009 07:23 PM #20
Debra Kukulski, Broker Associate
RE/MAX Unlimited Northwest - Cary, IL
SFR,CDPE;GRI;ABR;e-PRO Realtor, Northern IL

Mostly email and phone, depending on what type of communication it is. 

Jul 30, 2009 01:44 AM #21
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Amanda Christiansen

Christiansen Group Realty
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