Would You Like Attitude with Those Fries?

Education & Training with Corcoran Consulting & Coaching

A friend of mine lived near a Popeye's Restaurant where the food was great, but the drive through clerks were surly and the food was never ready.  They never caught unto the fact that people wanted buckets of fried chicken on Sunday after church.  This was so predictable that if you got in line with four cars ahead of you on Sunday afternoon, you could be assured that there'd be no chicken ready by the time you got to the head of the line.  (It would be 30 minutes till the next batch was ready.)  Many times they would be out of advertised food items for days. 

Maybe running out was a sign that the food was good. Maybe the long waits you experienced for the order to come up was a sign that the food was cooked to order.  Both things would have been bearable would have been if the clerks had more of my "It's My Pleasure" attitude.  Instead of growling at customers before going back to flirt with the guy on fryer duty, they might have said, "It will be just a few moments for your piping hot, freshly cooked chicken dinner to be ready.  Would you like a complimentary drink while you wait?"

Not surprisingly, the place closed recently.

A great way to make sure that your customers have an excellent experience working with your team is to develop an attitude within the office of "It is My Pleasure" to serve you. You need to establish a habit whereby everyone says "It is My Pleasure" at every opportunity; this will let your customers know that servicing their needs is of the utmost importance to you.

The "My Pleasure" attitude starts with the 1st impression. Most of the time the Client Care Coordinator is the 1st one who greets the clients. The only item needed to accomplish the goal of having an attitude of "It is My Pleasure" is a great attitude!

For additional information and guidance on this topic we have posted an article on our website entitled "Developing an "It's My Pleasure Attitude"" for you to review.

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Show us your commitment by commenting with your thoughts, plan and deadline below!

Make A Commitment: I will have a "My Pleasure" attitude!
Deadline: _________

Bob Corcoran

Bob Corcoran

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Illinois St Clair County Swansea
The Art Of Marketing You
Coaching and Mentoring
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It's all about them (ThemThem)
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its my pleasure attitude

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Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Great tip....sad that we've lost so much as a society that you even have to give it as a tip.

Jul 29, 2009 07:38 AM #1
Angelia Garcia
Pure Realtors - Dallas, TX

It's been a long time since I have heard that phrase.  It must of flown out the window while driving down the highway.

Jul 29, 2009 07:41 AM #2
Jen Bowman
Keller Williams on the Water - Holmes Beach, FL
Realtor - Anna Maria Island & Bradenton FL

Bob, that is so true! The businesses (including real estate businesses) that aren't courteous will not be successful long term.

Jul 29, 2009 07:43 AM #3
Chris Hill
Century 21 New Millennium - California, MD
Your Southern Maryland Real Estate Professional

That is a great fundamental point. If you treat people with respect they are more likely to treat you with respect as well, bringing you success in the future.

Jul 29, 2009 07:47 AM #4
Bob Corcoran
Corcoran Consulting & Coaching - Swansea, IL

Thanks for all your comments.  A customer friendly attitude plus anticipating what the customer needs goes a long way toward making for satisifed clients!

Jul 29, 2009 07:50 AM #5
Jim Valentine
RE/MAX Realty Affiliates - Gardnerville, NV

Attitude is essential in a service industry.  Thanks for the reminder.

Jul 30, 2009 01:31 AM #6
Bob Corcoran
Corcoran Consulting & Coaching - Swansea, IL

Thanks for your comment, Jim. Satisfied customers are more likely to return to buy again too!

Jul 30, 2009 05:35 AM #7
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