These are very real stories and people-
BestBuy, yes kinda sucks. They rarely ever have anything in stock that is at a lower price than other products that are equal in quality. I will say that I like the store if I am looking for no advice, know what I want, and have no time to be pestered by a upselling salesmen.
Jeff is right though customers typically suck. The reason they suck is that they typically take no time to research a product, price it out etc. That is why they shop at BestBuy. It is cheap and BestBuy has no time to really train people to ask you questions to find out what you really want.
If you can stand a possible pushy sales person and will pay a little more on the product for a real salesperson who asks you what you are looking for and provides you with the right product the first time then do not shop at BestBuy.
That place is for cheap people who do not take the time to educate themselves on a major purchase.
john
Man, Best Buy is really the worst place to go shopping to. I once bought a digital camera from Best Buy here at Crossgates mall in Albany, NY. The salesman told me all about it, but didn't tell me about their famous "restocking fee" you have to pay if you decide to return or even exchange the item. Well, not knowing about it, I went home, didn't like the model and decided to go for a different model, same price and the same company, SONY. I went to the store again to get the camera exchanged, they said I'll have to pay a restocking fee of 15%. When I said I am not aware of this rule of yours, they called the manager. After arguing for about an hour with the manager, he decided to show me the tapes from their security cameras. And he never came back.
Amit
i got a sonyvaio laptop for about 2000 bucks and spend about 217 more for their service plan, two months ago i i had some problem with my laptop so i took it back to service people they gave me a paper, and told me the completed schedule data was a month later, and it generally take about 3 weeks to get something fixed.. so i waited patiently as i go to school and i am programming major i really need a computer a lot, well one month past by and still no reply no call nothin so i went there questioned about my computer they said ohh we are reallly backed up and it will take time now its been like 2 months and still i hav no clue whats up, i have talked to their managers they say they cant help me since its the service center who is responsible...i fuckin hate that place now...i used to get everythign from there now they can suck it
Adam
I work for Best buy and yes, it does suck working there. The main problem is the numbers! Numbers, numbers, numbers you have them shoved in your face all the time! Customers need to realize that the employees are pressured to produce the numbers or suffer managments abuse. Why you may ask? Simple: Bonuses! Thats right all the sales floor employees at Best Buy work their buttt off for too little money to make bonuses for managers! If the store hits a certian goal for revenue, margin, PSP, PRP, and that suck ass internet service the management get bonuses. I have even been told by one of the techs at my store that the free setup you get with purchase of a computer gets managment a kick back! So to all customers who hate Best Buy and its employees do try to remember they are doing what Best Buy forces them to do. If they don't they lose their jobs. I know many employees at my store alone who hate having to push the PSP and accessories. And for most of them it is their only job and can't just walk out and get a new one right away, they are stuck there. I read one post where someone who was a media rep got $11 and hour, you must be a senior or supervisor to get that money. I should know how bad employees at Best Buy get paid and treated. For the past 2 months I have been working full-time hours at part-time pay! Talk about getting over worked and under paid! So to all those who read this pay attention and understand what goes on in that company. Peace!
James
Just wanted to let the general public know about the service warranties at Best Buy, and how they are at most times useless.
Purchased a Whirpool Gold Washer and Dryer totaling at $1598.79, then purchased an extended 5 year warranty for a Performance Service Plan at a cost of $69.99.
The new washer and dryer were purchased on May 29th, 2001, which would make this 18 months old.
On October 13, 2002, my wife had found that the dryer did not start, she placed a service call as the dryer was under warranty, the outside service company stated that it would take 2 weeks before they could get out to our home to repair the dryer as they are very busy and booked. We agreed to wait the two weeks, which is very hard to do in the first place. Imagine, purchasing a new washer and dryer, and then taking your clothes to the local laundrymat because they are not working properly, then sit in the laundrymat and wait for your clothes to dry, and you start to wonder why Best Buy can not service you in a few days apposed to what looks like it could be a few months.
On the scheduled day of service which happens to be today (October 24th, 2002), Best Buy litteraly lied to my wife as she called back to see why a service technition did not arrive at our home. Best Buy claimed that a Service Tech arrived at our home and tagged our door. There were 4 adults home today, and we also have dogs that will bark at the sound of the wind blowing, there were no tags on any of our doors, and we know nobody came to our home, as we are in a very secluded area and the technition would probably have to call us for directions.
Knowing this, we contacted multiple supervisors at the Countryside, Illinois Best Buy Store, who informed us that they understand our problem, but we will have to wait till November 1, 2002 in order to reschedule our service appointment. As most people have a life, this would mean that sombody in our home will have to schedule a day off of work in order to be home for this Best Buy Service Tech to come to our home, if they even do show up.
We are at the point of pulling the dryer out of our home, and putting it in the doorway of the Best Buy Store that we purchased it from. We will never purchase anything from Best Buy again, as there have been multiple other issues on equipment, such as computers, televisions & cameras that we have purchased from this store.
The service is really bad, we are writing this comment to warn the public not to purchase anything from Best Buy, unless you want it to malfunction and then go through the service nightmare like we are going through.
We will be contacting our Lawyer to see what legal action we can take against Best Buy, as we feel they are in breach of contract with their service agreement.
Signed,
You don't want to be me - A customer who has turned into an X-customer of BEST BUY!
Michael
Owning a computer business for 15 years i can honestly say i read these thousands all the time
I get about 10 BestBuy -Geek Squad customers a week easily-Tired of being ripped off and talked down to
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