SAVE YOURSELF! DON'T BUY A DELL COMPUTER...
I remember when Dell Computers were wonderful....I remember way back when their service was as well. As some of you know, my computer recently became ill. It was time, I thought, to get a brand new computer and put an end (at least temporarily) to computer issues.
I called Dell Computers-A HUGE mistake. The sales people were quite friendly but it seemed that their offers were only good for ONE DAY. "If you don't purchase by 9pm EST, this price is subject to change."
I don't LIKE being rushed. When I mentioned it to my son, he told me to go elsewhere. Of course I should have listened. Instead I bought a new high end Dell Computer that cost almost Two THOUSAND dollars.
It arrived, Adam came home to set it up and things seemed fine. It certainly LOOKED nice. It also had a DVD re-write which I had wanted. After putting it together, installing Norton and AOL, I had an old High School friend coming to visit from Florida. He was bringing a special DVD with him and I assured him I'd make copies.
Wrong. Although it seemed easy enough to do, it wouldn't work. I kept thinking it was me...but it wasn't. It was a brand new DEFECTIVE computer from Dell Computers.
I called Tech Support while Adam was here. Between my son and I and Mohammad at Dell, we spent an hour and 45 minutes working on it.
Mohammad finally said he have to call back. He did...45 minutes later and needed at LEAST another 40 minutes to work on it. I didn't have the time and he said he'd call back the following day (today) at 10am.
He also told me it was a software issue....he would not send someone to the house and he would not put me through to returns. I called DELL COMPUTERS this morning and I have never, EVER received such terrible treatment in my life (really...not EVER!). I was passed from one person to another, put on hold for endless amounts of time, I got disconnected more then once and had to start all over again.
If you type in Dell Computer Complaints in GOOGLE, they literally fill the page.
Consumer complaints about Dell Computers
In that time just a few of the people I spoke with: Ranjan, Mahp, Kris, Kyra...not a one of these Dell Customer Service Reps could help me-or WOULD assist me. I got on the phone with Dell at 9AM......I got off at 11:45. Since they would not send someone here to repair my BRAND NEW DELL COMPUTER (did I mention it cost almost Two THOUSAND dollars?), they are getting it back.
Dell Computer Complaints
If this helps ONE person NOT to purchase a DELL computer, it will have been worth the time. Dell needs to learn what CUSTOMER SERVICE IS and not just pass us along. I did ask for a name or address to make a formal complaint; they would not respond to that request either. If you want to write about Dell Computers to file a Complaint, you must register and you get to leave a note---Which I wished I had seen before the purchase. Here's my Formal Complaint.
This was My Experience with DELL COMPUTERS AND WHAT THEY CALL 'CUSTOMER SERVICE.'
*And I rarely rant....I hope this saves ONE person from an experience with a company that just doesn't CARE.
**Carole Provenzale has been a New York Feng Shui Consultant since 1997 and is the Founder of Feng Shui Long Island & New York.
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