Okay, today the preverbial "Straw that broke the camels back" hit me...so here is why, and my advice to the "Ruling Class" out there! Folks- Forcing things, threatening, having your Manager call, or just plain being a Bull in a China Shop no longer works today! All it does it create more problems, animosity, and stress! It gets WORSE when this is passed on to the customer!
I have some absolutely CLASSIC qoutes coming in here...but will try NOT to be VERBOSE!
( call or email Jason Sardi for a definition of verbose LOL )
I got this comment today from a Realtor:
"I, too, have closed dozens of USDA loans with different loan
officers and have never had a hold up like this."
Now I ask you, does she read the paper, watch the news, follow ANYTHING on Active Rain, let alone follow her own industry?
6/2/09 I did a blog on the new HERA law & rules. - 14 comments
Why are people worried now? Because it has now taken affect! Do you clean your teeth? Or, wait for the Cavities to hit?
5/15/09 I did a blog on the new 4506T issues and the future problems that will result! - 6 comments
This is a form that is being executed on nearly every loan. Why are you surprised that it is causing delays? Everyone has known about it!
5/1/09 I did a blog on WHAT A 4506T tax transcript request form ACTUALLY IS! 11 comments
I got asked by a Realtor that has read my blog, what this form is. I was flabbergasted, but politely answered again. So I ask you, do you really want education from us lenders or not? THIS IS WHY A LENDER PARTNER is VERY IMPORTANT!
On 12/9/08 I did one of my very first blogs, albeit not very good..on relationship building! - 5 comments
I have gotten MUCH better at blogging since, but the message remains the same...do you wonder why there are arguements between us?
Wake UP people!!!! It doesn't matter if you have sold Realestate for 30 years or 3! What was okay then, is NOT OKAY NOW! We as lenders, have LESS control, and walk a very thin line with our funding sources! What will you do with your buyers when there are NO lenders left?
Today- Martha Brown has a featured blog on what went wrong on one of her blogs! In her case, it was "THREAD DIRECTION". Not really her fault...but look at how it turned!
Personally, I dont think ANYTHING went wrong, it is just indicitive of the differences still remaining between Lenders and Realtors! Sadly, it is also like the RACE CARD and it is pissing me off!
Miriam Bernstein wrote a blog on 4/4/09. JUST READ for a moment the comments left, and the direction given in the blog and judge for yourself! Was this a positive reflection on Lenders? 254 comments says this is a HOT TOPIC! Wouldn't you agree?
Jeff Belonger did a BLOG and was pretty clear in the points that he made that Realtors should sell homes, and lenders should lend money! He was less blunt, but you get the point?
Here's a good one too from Ken Cook!
Janet Guilbault even has a NEW blog today on this very subject, and it is my guess it will get featured! She has also done OTHER blogs where Realtors commented and she was attacked, maligned, and basically told she was an Ogre! Just read the comments on any of these:
#2 especially is good! and, she did get featured!
I got this comment from a Realtor the other day:
After giving the LISTING AGENT daily status updates on appraisal, etc..etc..etc..and I have 11 emails from her telling me that I am the ONLY Lender that has communicated with her like this EVER in her career..and this is what I got when we put off a closing from 4pm Friday to 2pm Monday. Before you get your UNDERWEAR in a bunch, please note that the property is in a TRUST and the seller is in a Nursing home. Her daughter is NOT on the contract and has no right to any information regarding the closing! Lastly, it was put off due to the 4506T getting rejected by the IRS 3 times!
This was the subject line on the email: "Why the hell didn't you e-mail me at 9:30AM?"
This was the body of the email: "Darin: You are in hot water and making me look bad. My Seller's daughter is PISSED OFF. I want you to call her now and explain this so I am not on the hot seat. ........ The Seller is an elderly woman who is a nervous reck about this and they are angry at me!! Now I have to take everything back that I said about you before and you shouldn't pressure people to set up closings 2 weeks in advance and then not follow through!!!
#1. The OTP has a scheduled "on or before date of closing", WE DON'T SCHEDULE closings! Realtors do!
#2. Why should I talk to someone about loan specifics who isn't involved in the deal or has a right to know? Fact is, I won't! But, in this case, I listened to the daughter tell me, and I qoute, "YOU ARE KILLING MY MOM"- I dont know what to say about this..
#3. VERY IMPORTANT TO NOTE: I told them this was a problem 3 days before hand...this did NOT come up at the last minute. However, as you can see, she was surprised! HUH??
Loan closed, customer was THRILLED with our service...(conventional loan closing in 27 days with an HVCC appraisal), and she has already referred me another customer!
Looks like I failed at being NOT VERBOSE! SORRY!
ALL IN ALL, we as lenders will no longer stand for mis-treatment, disrespect, threats,and the overall abuse we have taken in the past! Calling my boss will not help! Calling the USDA or the IRS will not help! Threatening me to "never send me any business again" will not help! In almost every case, I could have thrown the REALTOR under the bus, but I chose the high road instead!
You buy & sell the house, and I will handle the financing!
REALTORS- You truly need to decide if you want/need education or not!!! Being positive, objective, willing to accept change, does NOT MEAN you have to accept incompetence, and that is where I could not agree with you more!
****PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE****
Let's work as a TEAM out there...it is hard enough. I certainly don't want to be a VAMPIRE or LYCAN!! (werewolf)- that is a BLOOD SUCKER or Cybil! :) - personality changer! LOL
You have every right to fire me if you dont agree! I reserve the right to fire you for treating me poorly and unprofessionally.
Thanks! Buckster R Buckster
As always, I welcome your concerns,comments,issues and suggestions! Darin@Osmwi.com
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