Laurel FORD - Great Service With a Smile!

Education & Training

LAUREL FORD - Great Service with a Smile!

Laurel Ford - Just off Highway 90













On Monday, August 3, I had to take my car in for regular maintenance.   I drove to the city of Laurel, 42 miles North of Red Lodge, to take my car to Laurel Ford.

Laurel Ford - Entrance




Lucky for me this was for a regular oil change which would not put a big dent on my personal budget.





Laurel Ford - Garage



The staff at Laurel Ford promptly greeted me with a smile when I dropped off the car.  I got to spend a few minutes in their very clean waiting area.  I decided to check my surroundings and see what they had for those waiting.





They had a special enclosed area with TV and toys for the kids.

Laurel Ford - Kitchen Area



I smelled coffee and my attention was drawn towards the kitchen area.  I treated myself not only to fresh coffee but also to cookies in a transparent jar!  Sweet!






Laurel Ford - Waiting Room


I enjoyed my well decorated western looking waiting area.   On a wall one could not help but notice the numerous customer service awards.

While I was waiting in the waiting area, two employees passed by and said hello to me with a big smile on their face.  Talk about friendly staff!  It is amazing how a simple gesture such as smiling can make you look good towards your customers.





I took advantage of my time in the waiting area to follow up with a couple of clients.  I had just finished my second phone conversation when a customer service representative came by and called my name.  My car was ready.  I expected not to wait long but they still managed to surprise me with their fast service.  Besides the oil check, they made sure that I was not affected by a recent recall on some of the Ford Explorers.  Talk about doing a little extra to impress the customer!

I was very pleased with my most recent experience at Laurel Ford.  They actually impressed me with their customer service every time I took my car in for maintenance since I purchased my SUV from them.  They not only sell cars but they make sure to deliver great service beyond the sale when you need to bring the car in for maintenance.   It is no surprise that they have so many award plates hanging on their walls.

Laurel Ford is located at 500 S.E. 4th Street in Laurel. 

(406) 238-4000


Gerry Khatchikian, ASA, TRC (4 languages spoken: English, French, Spanish, Armenian)
Realtor Associate

ASA: Associate of the Society of Actuaries    TRC: Transnational Referral Certification

All photos and/or written content produced by Gerry Khatchikian. All rights reserved and may not be reproduced or reprinted without express written permission of Gerry Khatchikian, Realtor Associate.

Comments (6)

Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Gerry, Thats why it looks so good, the government doesn't own Ford!

Aug 06, 2009 01:51 PM
Hannah Williams
HomeStarr Realty - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-820-3376

It is nice to have a friendly place to take your car and also get good affordable service...nice blog


Aug 06, 2009 02:07 PM
Toronto, ON

Hi Gerry - Looks like a nice dealership.  I can't imagine driving 42 miles to get an oil change but that's the difference between living in a very small town vs a major city.

Aug 06, 2009 06:05 PM
Gerry Khatchikian
Red Lodge, MT


You must be right.   Thanks for the comment.

Aug 07, 2009 07:26 AM
Gerry Khatchikian
Red Lodge, MT


Thank you for the positive feedback.

Aug 07, 2009 07:26 AM
Gerry Khatchikian
Red Lodge, MT


I could get my oil change in town but I chose to drive the additional 40 miles or 64 kilometers to go to Laurel Ford for the superior service I got accustomed to and to have all regular maintenance work done in one place so that it is easy to get the history of maintenance done to my car.  I do take advantage of the visit to Laurel Ford to also go shopping to the WalMart in Laurel so it is not a trip just for the oil change.  :)

Aug 07, 2009 07:30 AM