Special offer

Home Staging: Marketing to Head and Heart

By
Home Stager with Gloria Home Staging, Inc.

Inquiring home sellers want to know: How do people decide which home to buy? Do they use their heads, or their hearts? We've heard time and time again that first impressions are crucial. But why is that so? What parts do reason and emotion play in making choices? Buying a home is a very complex decision, with many variables to consider and options to weigh, like size, price, floor plans, schools, neighborhood, and state of repair. The list of choices is long. It can be, actually, overwhelming, even paralyzing.

Author Jonah Lehrer writes in his book How We Decide that the human brain is unequipped to deal with a large number of choices at once. Many brain scientists think that we can only deal with between four and nine distinct pieces of information at a time. When we try to choose between that many options using only our logical brain, we can get stuck trying to decide between several good alternatives. This is where our emotions, our intuition, our "gut instinct", can step in and break up the logjam. Without emotions, decisions can be impossible.

PlaqueWhen buyers first see a property, they have an emotional reaction to it, whether that reaction is strongly positive, strongly negative, or even bored. Those feelings will guide their whole process of deciding whether to buy the home. While the logical brain is trying valiantly to sort out all the home's pros and cons, the emotion centers are generating feelings that drive the buyers' behavior. Incidentally, the "emotional brain" generally has a better idea of what the buyers want than their rational brain does.

One of the primary values of home staging is that it answers the buyers' need for factual information about the home (Is the home in good repair? Will my furniture fit? What would I use that room for?), at the same time it engages their emotions. It makes a great first impression more likely, and it gives them plenty of information about the home. Home staging is marketing to both head and heart.

Here's a case study: This little home in Sanford, Florida, had been on the market vacant for three months, with persistent comments that buyers thought it was too small. The Realtor suggested that the owner have it staged, and they called in Gloria Home Staging to do the honors. Here are a couple of the rooms, vacant:

Vacant great room   Master bed room vacant

Adding furniture showed what they would hold, and also made them come to life:

Great room after   Master bed room after

The home sold a month after it was reintroduced to the market staged. If you are selling a home in Central Florida, call us at Gloria Home Staging. We'll be glad to help buyers decide on your home.

 www.GloriaHomeStaging.com                407-695-0023

Posted by

Gloria Home Staging

www.GloriaHomeStaging.com

                             407-695-0023

         Setting your home apart

Serving the Orlando, Florida area

Comments(13)

Cathy Lee
CL Design Services Home Staging - Danville, CA
ASP, IAHSP, RESA Danville, CA

Congratulations!! Staging works!!  Let's shout is from the mountains!! 

Aug 09, 2009 09:40 AM
Ginger Foust
Certified Staging Professional - Oakhurst, CA
Home Stager Oakhurst CA, Dream Interior Redesign & Staging

Laurie, I have bought and sold MANY, MANY houses and I try to take the emotional out of the equation and base my decisions strictly on condition and price BUT it's just not totally possible, as you've stated.  There's ALWAYS some element of emotion that enters into a purchase decision....

YES staging works and I am shouting it from the mountain tops Cathy but is anyone listening???

Aug 10, 2009 03:48 AM
Tessa Skeens
Hampton ReDesign, Home Staging and Redesign - Grand Junction, CO
Staging For Realtors, Builders & Investors

Laurie - Nice job and great photos! I hope your Realtor appreciates you!

Aug 10, 2009 11:42 AM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
Retired New Hampshire Home Stager

Great job and great post showing the impact of home staging.  A vacant room does appear smaller, and your pictures show that!

Aug 10, 2009 11:47 AM
Laurie Calhoun
Gloria Home Staging, Inc. - Winter Springs, FL
Seminole County FL Home Stager

Cathy - I was so interested when I heard an interview with this author; it explains the core reason staging works. We don't have any mountains down here in Florida, but I'm shouting it from wherever I can! Thanks for your encouragement!

Ginger - I've had more limited experience deciding on housing, but I have found that it is easier to find good reasons to buy or rent a home that I fall in love with. Hey - you really do have mountains to shout from, don't you? We'll both keep it up until someone listens! Thanks for commenting.

Tessa - Thanks! This realtor is a gem. She really gets staging. It's balm to my soul to have a colleague like her.

Sharon - It still amazes me, even though I know it's true. It's part of what makes the job fun. Thanks for stopping by!

Aug 10, 2009 01:55 PM
Debra Valentine
Designing Details ~ Staging & Design, LLC - Bountiful, UT
Utah Home Staging for, Bountiful, Salt Lake & Surrounding Areas

Laurie: I can see why potential buyers had the reaction they did based on your befores. I can also see why it sold quickly based on your great work. Nice post - thanks for sharing.

Aug 11, 2009 03:40 AM
H H-S
Durham, NC

Laurie, this is a reminder that staging upfront pays off.  I would bet that most of those buyers who said 'too small' never came back for a second look after staging.

Aug 11, 2009 11:12 AM
Laurie Calhoun
Gloria Home Staging, Inc. - Winter Springs, FL
Seminole County FL Home Stager

Debra - Thanks! It really was little, and though we knew it would be true, we were still kind of amazed at how much bigger it felt furnished.

Holly - I'm sure you're right. Those who rejected it vacant missed out on a lovely little home. Thanks for stopping by!

Aug 11, 2009 02:20 PM
Cindy Bryant
Redesign Etc. Home Staging - Houston, TX
"Houston Home Staging Pros"

You have to give the buyer a frame of reference when houses are vacant, you did a great job with that!

Aug 18, 2009 03:57 PM
Laurie Calhoun
Gloria Home Staging, Inc. - Winter Springs, FL
Seminole County FL Home Stager

Thanks, Cindy! Not only did the buyers get a sense of how to use the space, the home was so appealing once it was furnished. The staging created warm fuzzies that an empty house couldn't have.

Aug 19, 2009 02:21 AM
Mary Fasnacht
Washington and Allegheny Counties and surrounding areas - McMurray, PA
Feels Like Home Interiors ~ Pittsburgh PA Home Staging

No matter how many times a see a transformation I am still always impressed by how well-placed furniture and accessories make a space seem both larger and warmer.  Excellent job on this project, Laurie.  I'm sure your client was delighted.

Aug 20, 2009 10:03 AM
SHARON CHARBONEAU
UPSTAGING YOUR HOMES - Sechelt, BC

Laurie,

Great message.  Buying a home is an emotional decision and thru staging we are reinforcing what a charming home they are in and how comfortable they would be in this home too!

Of course staging works!!!!!   Stagers know this; some saavy realtors and homeowners know this and soon we won't have to educate as hard as we do now.

Good work!

Aug 20, 2009 10:20 AM
Laurie Calhoun
Gloria Home Staging, Inc. - Winter Springs, FL
Seminole County FL Home Stager

Mary - It doesn't get old, does it? It's so satisfying to bring a home to life! Thanks for your kind words!

Sharon - Thanks for the compliments, and the optimistic words!

Aug 20, 2009 11:49 AM