When good clients go bad.

By
Real Estate Agent with YourStories Realty Group powered by Castles Unlimited® MA# 9517963

These things happen to all of us, but what to do about it is another opportunity.  It is never good to waste time, to keep your clients from wasting yours be preemptive.  Let them know you are not going to waste their time early in your relationship.  Then don't.  Send them what they want, ask them questions, actually listen to what they are saying and provide that to them rather then pushing your own inventory.  When they kick the tires for a while, ask them questions...is it time to buy, what are your objections, is there some change in your situation, why are you not liking what you are seeing?  are just some of the things you can ask.  Purchasing a home, need you be reminded, is the most important purchase of most people's lives, treat it as such.  I am not going to say there aren't bad clients, there are and the best thing to do when you are sure, absolutely sure a client is bad is to send them on their way.  I usually suggest they get in contact with another broker who is like them...yes there are bad agents too, they deserve each other.  What is funny is that that agent usually calls me and thanks me for the referral, occasionally I get some referral money.  I am not looking for the money, I am looking to get a bad client out of my life and make some lemonade from the situation.  Good deeds are not always repaid, but they do always feel good.  Pay attention, listen, respond to what is being asked and you will avoid the hassle of living with the bad client.  Oh, and try not to be the bad agent with only your agenda in mind and if you hear me on the other end of the phone offering you a referral think about this post.  Actually I do refer good people to good people as well, so I am not usually the last call you want to return.  I don't need to tout my own morals and ethics, I let my clients do that for me.  Hopefully yours do too.  What do you do to deal with bad clients?

Posted by

Larry Lawfer, Realtor®YourStories Realty, It's all about you,

Larry Lawfer

Partner

Realtor®, Director of Marketing

YourStories Realty Group powered by Castles Unlimited®

837 Beacon St

Newton, MA 02459

larry@yourstoriesrealty.com, 617-774-8292

Comments (3)

Brian W. Nichols
OWNER/Exit Realty Metro Dallas - Dallas, TX

I have found over time that bad clients are not always easy to spot in the beginning of a relationship. That's right I called it a relationship ,because if you are doing your job meeting their needs it becomes a relationship.As the relationship developes the client let's you know more and more about them. There are not many personalities that will stop the agent-client relationship for me. The one thing I will not tolerate is a client who tries to employ multiple agents at once. As buyer's agents this has happened to most of us at one time or the other. If all agents would put their foot down and take a stand against this kind of behavior then this kind of agent abuse would eventually stop. Human nature being what it is leads me to believe that this kind of behavior will not stop unless a strong line is drawn in the sand.

Sep 08, 2009 07:48 AM
Not a real person
San Diego, CA

Hey, Larry — I left a surprise for you in my blog post this morning. What? You thought I was going to tell you exactly what and where? Ha! But this comment is a clue.

Happy Saturday!

Oct 15, 2011 07:26 AM
Larry Lawfer
YourStories Realty Group powered by Castles Unlimited® - Newton, MA
"I listen for a living." It's all about you.

@Russel thanks for re-blogging my post.  I appreciate your doing so.

@Brian, is this a recent post you copied and pasted from 2009?  I hope things are going better for you in Dallas these days.

Oct 17, 2011 07:01 AM