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Being A Good Detective With Your Listening

By
Real Estate Agent with Keller Williams Realty 0575737

In working with clients and also interacting with others in your life, wouldn't it just be peachy if you asked a question and got the whole truth and nothing but the truth? Unfortunately decoding what is going on inside another is never that easy. You have to be more of a detective and put the puzzle together with what you hear, and other subtle clues that you have to pay attention to pick up. Here are three tips to give you more advanced listening skills. I'll try to illustrate with examples.

Bow Meow1. Freudian Slips. This is where the repressed conscious mind for some strange reason is unconsciously released. In literature typically it is sexual in nature like the husband calling his wife by his secretary's name or a woman fantasizing about her male college professor who she has a crush on and instead of saying she learned a lot in his class tells him she learned a lot in his bed. Could be embarassing but telltale. You might speak a word incorrectly based on some fixation you have or slip in a physical action while being distracted.

2. Listening to what is not being said. This is in two categories, non-verbals and interpreting them and omissions. Arms crossed, closed person. A man never mentions his wife in the discussion so maybe they are having a difficult relationship.

3. Truth in jest. A woman jokes that her husband is such the buffoon. Maybe in her eyes he REALLY is. You get the drift. LOTS of truth in jest.

Advanced listening requires some practice, but with time you can be quite the detective in seeing the "real" that is inside people, even if they won't directly admit it to you.

Comments (60)

Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Amen Gary . . .and also listening to what is being BLATANTLY said but ego won't accept.

Like in dating. If the guy says he's an AH . . . believe it and don't think you can change them! :)

 

 

Aug 17, 2009 08:28 AM
JL Boney, III
Coldwell Banker - Columbia, SC
Columbia, SC Real Estate

Listening and patience will usually get you all the answers you are in search of, you just have to have one and be willing to do the other.

Aug 17, 2009 09:18 AM
Emily Lowe
RE/MAX Homes and Estates, Lipman Group - Nashville, TN
Nashville TN Realtor

This is so true, Gary - I really watch buyers when going through homes with them their first few times - the non-verbal communication I get is AMAZING!

Aug 17, 2009 09:32 AM
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

Gary-All true statements below.

You might speak a word incorrectly based on some FIXATION you have or slip in a physical action while being distracted. HOW TRUE!!!!!!

Listening well just seems to be a lost art these days. I TOTALLY AGREE!!!!

You only can "learn" when you go into the listen mode so you think more of us would grasp this. MOST DEFINITELT!!!!!!!

Aug 17, 2009 09:39 AM
Ricky Khamis
EPiQ Lending - Gilbert, AZ
NMLS 173141 | CADOC 173141 - 602-758-7425

usually its the UNSAID that counts.  Waiter asks how everything was, and I say Fine.

Hmmmm

Aug 17, 2009 10:34 AM
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

Listening is very difficult... we sometimes think we are listening... but in truth, it takes all 5 senses.

Aug 17, 2009 10:35 AM
1~Judi Barrett
Integrity Real Estate Services 116 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

We should always be listening for those words that just slip out.. they always mean something.  Nice post.

Aug 17, 2009 11:22 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Gary - very throught provoking, as your posts so often are. I think listening and doin git well is one of the hardest things we have to do, as so often our own agendas and beliefs get in the way of us really hearing what someone else is saying. Not to say that they are necesarily correct, of course. But we also have to watch the body language which can sometimes be more telling.

Jeff

Aug 17, 2009 01:54 PM
Ginger Moore
Wilkinson & Associates Realty - Gastonia, NC

Great blog! Congratulations Gary!  Yes, this really made me stop and take a few steps back.  I need to listen much more, and talk much less.   I do watch body language pretty closely. I am going to listen more!!! thanks again!

 

Aug 17, 2009 01:59 PM
Carl Winters
Canyon Lake, TX

Gary: People will only tell you what they think you want to hear; therefore you have to read between the lines. Asking very pointed questions in two or three different ways; you'll get your answer and they won't even know they game it to you. Watch their eyes and how they sit, how they enter the room, it will tell you much about that person. Honestly, I'm not sure most people really know what they want.

Aug 17, 2009 02:09 PM
Susanne Novak, ABR, FIS, GRI
RE/MAX 24/7 - Columbus, OH

Listening is key when working with buyers or sellers. Goes hand-in-hand with asking the right questions based on the answers we get - or oftentimes - do NOT get. Great post!

Aug 17, 2009 02:35 PM
Elayna Fernandez
the Positive MOM - Fort Worth, TX
BE Positive and You'll BE Powerful!

Sometimes we get so caught up in getting our message across that we don't pay attention to those critical gestures and signs that mean so much more than the nodding of their heads.  Women are the gurus of speaking in code or having a language of our own (no means yes and the like). You are an expert listener. I gotta learn a ton from you!  Love you always, friend!

Aug 17, 2009 05:12 PM
Bill Gassett
RE/MAX Executive Realty - Hopkinton, MA
Metrowest Massachusetts Real Estate

Following these clues are all traits of people that really know how to listen and understand human psychology as well.

Aug 18, 2009 12:28 AM
Marianne Snygg
ERA Herman Group Real Estate - Monument, CO
ABR, ASP, GRI, SFR

Good information, Gary. I, personally, am guilty of the jesting jokes. And I do hear it when my clients make that type of remark...maybe because I am hyper-sensitive to those remark. The Freudian slip is a little harder to catch for me, but the non-verbal communication I totally pick up on. I can tell when someone doesn't like a house I take them into by their body language. I have a harder time "reading" sellers. I think everything's fine, but ultimately, they may have had a concern that I missed by not being able to read their bod lanugage. It's hard at a listing appt when you don't know the clients, and much easier working with buyers because you've had more time with them.

Aug 18, 2009 02:49 AM
Anja Kerstens, 669.270.8034
Compass - Morgan Hill, CA
GRI, NHCB, CDPE, CHS. Silicon Valley Homes

I think you make a point.  Especially your second point is important because too often we hear what we want to hear, not what we are being told.  It is always good to pay attention to body language too.

Aug 18, 2009 10:25 AM
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Gary, developing those typs of listening skills takes lots and lots of practice until it becomes second nature, no? But I suspect that if one does it for long enough (and what would be long enough? A week? A month? A year?), then it would of course become easier to do. Good points as always!

Aug 19, 2009 01:18 AM
Joseph "Cathan" Potter
Coldwell Banker - Sebastopol, CA

Very interesting post and excellent points.  At the very least they make listening to someone else a lot more interesting (as you try to figure out what they're thinking).

Aug 22, 2009 05:00 AM
Mark Velasco
West Shores Realty - Whittier, CA
Top Producing Broker Associate

Gary, I have learned that if you just listen well...most of the truth comes out eventually. Women are great at this.

Aug 23, 2009 10:11 AM
Mike Henderson
Your complete source for buying HUD homes - Littleton, CO
HUD Home Hub - 303-949-5848

Listening and interpreting are one of the key skills in all negotiations and sales.

Aug 24, 2009 05:03 PM
Sharon Lee
Sharon Lee's Virtual Assistance - Jonesborough, TN
Retired and loving life

Yes a double comment on one of your posts. Got a long list today with my name HUH. I need that horse to ride instead of walk.

This is real interesting timing that this is one of the past blogs I commented on.

Advanced listening requires some practice, but with time you can be quite the detective in seeing the "real" that is inside people, even if they won't directly admit it to you.

Sep 11, 2009 05:50 PM