Clients & Customers

By
Home Inspector with Holmes Inspection Company

 

 An Open Letter To Brokers And Agents

Home Buyers are normally our clients, but "YOU" are our customers. Our goal is to provide our client with unbiased professional advice about the home they're buying so they can make an informed purchase decision. When a deal falls through, we feel just as badly as you do. All homes have problems. The only question is usually, how serious are these problems? The Holmes Inspectors are trained to recognize the difference between serious and not so serious problems and communicate that difference to the client. We also strive to put issues into their proper perspective - such as items that would typically be routine maintenance versus an actual defect.

Here are some helpful hints to make your sale go more smoothly:

•     As you and the clients tour prospective homes, check the sellers disclosure for such obvious "Red Flags" as a 20 year old roof, a 15 year old A/C unit, a 25 year old furnace; or any readily visible concerns such as poor grading, a damaged retaining wall, or a significantly settled patio. Discuss these issues with the buyer(s) so they have mentally taken them into consideration when they structure their offer to buy the home. 

•     Explain to the buyer that the inspection is not a laundry list of every minor building defect in the home, nor is it necessarily a "to-do" list of items for the seller to fix.

•     The selling agent should attend the inspection. Open the house, introduce everyone and then go sit down and relax. Bring a book  to read or some work to catch up on, but don't follow the buyer and inspector throughout the house and give the appearance of trying to prevent the buyer from negotiating an issue with the seller.

•     Encourage the buyers to attend the inspection. Your greatest liability is the buyer that was not present at the inspection to see what the inspector did, but also to see what the inspector couldn't see or couldn't do.

•     There are always buyers that want something for nothing, or are difficult to deal with and have impossible expectations. Try to prepare these type of people in advance, that there is no such thing as a perfect house.

 •     Have a pre-listing inspection when the home is put on the market, so you will be in control before the first purchase offer is made. Besides that, it's often a deduction for the seller as an expense of selling their home.

 

Again, we want to see "SOLD" on the sign just like you do, and yet protect everyone from costly litigation. Home Inspections are very commonplace, so the more we work together, the more "SOLD" signs we'll see. I would appreciate your feedback or any useful suggestions on how Holmes Inspection Company can improve our service or make the process go more smoothly. Call us at (800) 729-0257 OR (816) 455-8787 (cell phone).

Sincerely,

Dan Bowers, CRI, CMI

FHA Compliance Inspector

NRSB Certified Radon Inspector

New Construction Monitoring & Inspections

ASHI Chapter President (1992, 1993, 1998, 1999, 2000)

Approved Educational Trainer for ASHI, NAHI, iNACHI & the Appraisal Institute

Comments (7)

Eric Reid
Renaissance Realty Group of Keller Williams Atlanta Partners - Lawrenceville, GA

GREAT INFORMATION ... I think it is very important to keep everyone informed.

Aug 17, 2009 01:28 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

As the "fiduciary" to my clients, sometimes they can not attend.  They bought as relocation, and coming out just for the home inspection is impractical and expensive.  That's why they have me attend in their stead!!  And I'm happy to be there in their behalf . . .   '-)

Aug 17, 2009 01:29 PM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

These are great tips. It is always helpful to be reminded of the importance of making the transaction run smoothly!

Aug 17, 2009 01:32 PM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I'm planning to have a prelisting inspection -- and my house is not going on market AT ALL. I just want to make sure nothing is wrong that I don't know about - as it nears its 10 year birthday . . .

 

Aug 17, 2009 01:37 PM
Ralph Gorgoglione
Maui Life Homes / Metro Life Homes - Kihei, HI
Hawaii and California Real Estate (310) 497-9407

Good post.

Buyer's education should be a prerequisite course they have to take at a local junior college before they're allowed to work with a realtor!!!

Aug 17, 2009 01:41 PM
Not a real person
San Diego, CA

Hey, Dan - Hope all is well with you and yours, that you're really busy, but that you'll be back soon to Play in the Rain with us.

Happy New Year!

Dec 28, 2009 04:09 AM
Mike Young
203kOnLine.com, covering the USA - Las Vegas, NV
FHA 203k Consultant 916-758-1809

lots of good info here Dan

Jul 17, 2012 01:49 PM