Nashville TN, Home Inspection - Part II

It isn't Over with the Inspection in this Nashville Home

..... continued from Part I

When we left off the HVAC service company and the new home owner were playing phone tag.  A week later they still are.  Since that time however, the HVAC company servicing the work order on behalf of the first year home protection has come up with their diagnosis, remedy and cost estimate.  After keeping the home owners waiting for parts a week and a half in August in Nashville (a new coil that had to be ordered)  here is the estimate.  

The coil, which needs replacing is covered, but they can't or won't do the work unless the new owners agree to an additional $900 for re-ducting the house.  They explain that the house was not up to code and this is the only remedy short of an entire new HVAC system which is what they actually recommend at about $5000.

Meanwhile, the original Heating and Air company still has only been reached via voice mail and according to the new servicer the dusty coils which were overlooked in the inspection is what caused the breakdown.

Additional calls have been made to the home protection folks asking for a written breakdown of the repair list and what is and isn't covered.  They declined saying they are unable to do that.  Still awaiting a return call from their sales rep.

So to summarize:

1)  The first HVAC inspection missed filthy coils

2)  The coils burnt out or failed

3)  The second HVAC company sent out by the home warranty call blamed the coils and suggested they had not been addressed in the prior inspection

4)  Phone calls were made and voice mails left but no direct conversation with the first service company

5)  The servicing company kept the home owners waiting a week and a half in August for their estimate, then tried to sell them more (much more) than their plan covered

Note:  As I am writing this post the Home Protection Plan sales rep. called and agreed to send out another HVAC servicer for another diagnosis and estimate.  

to be continued...

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