If you are a sales agent who has realized the value of using a dialer over manually calling your leads, you have most likely done some research to see what is out there. You have probably come across the terms predictive dialer and power dialer and may be wondering what sets them apart and which is best for your use. There is no point in implementing a system you do not understand or that may not be ideal for your business model.
For this reason, we will be publishing several articles related to predictive and power dialers in order to give you a better understanding of how each works, their major differences, and how they can be of value to your business. Please check back over the next week for these informative posts or subscribe to our company blog @ http://mojosells.com/mojosells-0/ to be notified by e-mail of new blog updates.
What is a predictive dialer?
Predictive dialing is a system of outbound calling that dials without an agent on the line. The dialer places numerous calls simultaneously and, when a live answer is detected, it automatically transfers the call to an available agent. This dialer is predictive because it anticipates when the next agent will be available and when the next live answer will be detected. It is all predicted based on calling patterns it observes.
Predictive dialers work best for call center environments where there are multiple agents available to take calls. There need to be agents available for the dialer to transfer a call to in order to avoid dropping calls, which count towards the abandonment rate. If there are not enough agents available for calls to be routed to, the allowed abandonment rate of 3% can potentially be surpassed, which would be a violation of federal statutes.
Generally, in real estate, the use of a predictive dialer does not make sense as the majority of realtors work independently and predictive dialers are optimal in multiple-agent scenarios. In this case, a power dialer makes the most sense for your dialing needs. Please check back soon to read more about how power dialers work!