So the trouble with making changes is that it's never easy. And I don't mean the actual "change" part, but rather figuring out exactly what needs to be changed. This is where having a great team comes in handy. By asking one simple question, "What are your 3 or 4 major priorities for the rest of the year?", I got some great ideas and strategies. It's great to be able to see the big picture and have smart people helping you do it. So we sat down, went through the goals, steps, action plans, and timelines and realized we had basically written a new business plan to take us through the rest of 2009. And it excited me to see the enthusiasm it brought to my team!
Being a big proponent of transparency, I rolled out our game plan to our agents this week at our sales meetings. First in San Diego, then Orange County and yesterday in LA/Inland Empire. What a great response we got and in a weird way it helped me to see the light on a few things. First, it was clear to see some people just don't get it. And that makes one of our priorities easy...cut the dead weight and replace with better quality. Second, to see the excitement in others and see them when the light goes on, well that's just plain refreshing! You instantly recognize who the players are and who you need to spend time with. They ask the tough questions, they want to know more, they contribute ideas, and they care...they really care about the direction we are going and the service we are trying to provide.
Over the next few weeks I'll post a little something about the path we are going down, the challenges and the triumphs in hopes that it will help you to overcome your fear of change. For me, this will be part therapy and part diary and I know I will learn many lessons along the way. The past few weeks have shown me that not only does change happen, but good positive change happens and quickly! New technology, new ideas, and new energy create amazing things and we have to be willing to recognize that change will happen...whether we want it to or not.