I have had many people ask me, how do I know if my agent knows how to do a short sale? I usually answer with the following:
1. How many short sales have you successfully closed? (I have closed 30 in 2 years.)
2. How many listings do you currently have that are short sales? (I currently have 29 and appointments and referrals for 5 more.)
3. How many of these listings are currently under contract? (I have 17 under contract.)
4. Do you use a loss mitigation company to handle the negotiations? (A company that specializes in doing what they do best and that lets me do what I do best - sell your property. The answer to this one is yes for me. MH Solutions handles all my short sales: www.mhsolutionsme.com)
5. Have you ever been through a short sale yourself personally? (Yes, I have, which gives me a greater understanding than I would have had otherwise; I know exactly how it feels and what you are going through.)
6. What is your success ratio in closing short sales? (Mine is between 85-90% success rate.)
7. Do you have any special certifications; in other words have you done any specialized training in this area? (I am a Certified Distressed Property Expert (CDPE). 
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Don't be afraid to ask a real estate agent what their credentials are! Your credit and success is in their hands literally and figuratively. If your agent doesn't know what they are doing you could jeopardize your success in getting your bank to accept a short sale offer on your property and keep you from foreclosure. Take control of your destiny and your short sale.
These creditials also apply to finding a great buyer's agent who can help you find the good deal that a short sale is but still be able to evaluate whether the listing broker knows what they are doing as well. The listing broker is a crucial piece of a short sale equation. If they don't know what they are doing it may be a shot in the dark that the whole transaction will turn out successful for all involved!
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