Whole Foods Market in Santa Clarita Goofs Up Big Time

By
Services for Real Estate Pros with Small Business UnMarketing

In an effort to connect with the community of Santa Clarita, the Whole Foods market distanced itself even further. I'm a regular shopper at this store, and was excited to receive a flyer on Thursday announcing their big event this weekend. There were great offers at discounted prices, and the time to show up was between 12 and 3 on Sunday, even though the sale would be going on all weekend.

I showed up a little after noon on Sunday, only to find an angry crowd in the parking lot. It turned out they had run out of most of the sale items on Saturday or first thing Sunday morning. The 'Team Leader' told me they didn't know so many people would show up, and that they would do it again within a month. When asked about rain checks for the sold out items, he said 'We don't do that.' This means that 'they' give rain checks, but Whole Foods does not.

Overheard by one man on my way to my car - "We knew this was a snobby store, now we've seen it for ourselves. I won't be back."

A five dollar coupon good for the next visit would have been a measure of good will that could have brought people back. Shame on you, Whole Foods, for not anticipating the outcome of your advertising and making sure some items were held back for the 12 to 3 special event.

That's all for now; I'm heading to Gelson's in Chatsworth where they seem to have a better handle on things.

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Location:
California Los Angeles County Santa Clarita
Tags:
whole foods market
whole foods santa clarita
santa clarita markets

Spam prevention
Show All Comments
Rainer
117,698
Beverly of Bev & Bob Meaux
Keller Williams Suburban Realty - West Orange, NJ
Where Buying & Selling Works

You don't get a second chance to make a lasting first impression. Now they will have an uphill battle...that is, unless they want to be known as the 'snobby' store.

Aug 23, 2009 08:20 AM #1
Rainmaker
1,477,198
Donna Harris
Donna Homes, powered by JPAR - TexasRealEstateMediationServices.com - Austin, TX
Realtor,Mediator,Ombudsman,Property Tax Arbitrator

A couple of weeks ago, I blogged about a bad experience I had at a restaurant and their COO contacted me and sent a manager over to give me a gift card so I would give them a second chance.  I haven't been back yet, but they acted on the experience immediately, and I'm sure Whole Foods has some search engine keywords set up to see whenever someone publishes their name.

Aug 23, 2009 08:23 AM #2
Rainmaker
1,343,790
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Connie - Unfortunately people tend to remember bad customer service and this will probably cost Whole Foods future business.

Aug 23, 2009 08:26 AM #3
Ambassador
305,412
Linda K. Mayer
License # 01767321 - La Verne, CA
Realtor, SRES, SoCAL, A REALTOR YOU CAN TRUST

Sometimes you're done after only one time!

Aug 23, 2009 08:31 AM #4
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
36,977

Connie Ragen Green

Online Marketing Strategist
Ask me a question
*
*
*
*

Additional Information