What's up with realtors refusing to give feedback?, Peoria IL

By
Real Estate Agent with Jim Maloof Realtors

You know, I have about 18 listings now and have been getting a lot of showings on them lately, which is a good thing, I guess.  The problem I have is that on top of taking care of them, managing open houses, marketing, making phone calls to my buyers and everything else, I have to track down agents for showing feedback even though we have an automated feedback system that our company uses. 

One thing that I have heard from some agents (thank goodness, not many!) is that they refuse to give feedback as it is only for agents who don't know how to price a property.  I disagree.  I need feedback so I can give it to my sellers, who demand it.  I am constantly getting called back from my sellers when I don't receive feedback, even after my several attempts to get it through phoning the showing agent, emails, etc.  This not only wastes my time, but aggravates my seller as well.  The problem is that the seller thinks I am not doing my job when a showing agent refuses to give feedback.  There should be some way of making sure that agents who show other agent's properties are required to give feedback.  This would also eliminate agents showing vacant properties without setting appointments, which I have seen a lot of. 

 

What do you think?

David Castle, Realtor, Coldwell Banker Devonshire Realty

97 Eastgate Dr, Washington, IL  61571

309-645-0537

www.DavidCastle.biz

 

Comments (6)

Heather Fitzgerald
REALTY WORLD-Harbert Company, Inc. - Greenwood, IN
REALTOR Greenwood Indiana Real Estate

I like the auto e-mails where I feel I can speak more openly and honestly, and where the e-mail is there until I complete it.

Aug 26, 2009 05:11 AM
Suzanne Gantner
Sky Realty, Central Texas Real Estate - Round Rock, TX
GRI, E-Pro, SRES, SRS, ABR

I think it is very unprofessional when a Realtor doesn't call me back with feedback.  I don't feel it has anything to do with price, it has everything to do with laziness.  I personally like www.Homefeedback.com  It is quick, easy to manuever and it shows the home.  If you are like me when I go show I show at least 6 to 10 a day, 2 days down the road I won't even remember a particular home but this program works real well to refresh my memory.

Aug 26, 2009 05:13 AM
Linda Ferrara
Coldwell Banker Enchantment Realty - Silver City, NM

David, sometimes I don't want to give feedback because I did a Market Analysis on the property and hope to get the listing some day. Also, mama taught me that if you have nothing nice to say, don't say anything. ; )   

I live in a small town and if you are brutally honest in giving feedback, you can get a reputation and hurt your business.

Then there is the time when the Buyer LOVES the property. I don't want to give any feedback because it could harm my Buyer's chance of getting the house at the lowest price. Imagine telling the Seller that the Buyer LOVES LOVES LOVES the house. How are we going to get a low price after that???

That being said, I actually try to give feedback whenever possible and I call and ask for feedback on every one of my listings.

 

Aug 26, 2009 05:17 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

David,

1.  Reduce expectation in your sellers that feedback is part of the process.  It apparently is not for agents in your area.  Same here, where feedback is offered just over 50% of the time, even with the convenience of 4 sendings of autoemail polling.

2.  Teach your sellers that feedback is not intrinsic to your function, which is to help them properly prepare and market their property, get it to contract and then to close.

A sale makes feedback moot, and we are contracted to SELL.

And, I give feedback.

Aug 26, 2009 05:26 AM
Margaret Schumitz
Keller Williams Boise - Boise, ID

What questions are you asking? I don't particularly like receiving the templated, auto feedback system requests. I've had success phoning agents for feedback. I am able to offer additional information on the property and answer any questions they may have. Asking, "How did this property compare to other homes you showed?" opens the door to conversation on price, condition, and where the buyer is the buying process. In addition to gathering feedback, phoning has the added benefit of strengthening relationships with other agents.

Aug 26, 2009 05:36 AM
David Castle
Jim Maloof Realtors - Peoria, IL
David Castle, Broker Associate Jim Maloof Realtor

WOW!  Good answers!  I guess I am talking about the few (and its only that) agents who refuse to give anyone feedback.  I agree, sometimes, its better not to give feedback, or at least, only neutral feedback.  Good points, thanks!

Aug 26, 2009 05:38 AM