This Week's Guests: Marilyn Suttle & Lori Jo Vest
Authors of: "Who's Your Gladys?"
My guests this week are Marilyn Suttle and Lori Jo Vest on the Get More Business show! Please join me at 11:30pm Eastern on Wednesday Sept 2, 2009 at http://www.BlogTalkRadio.com/Get-More-Business. You can listen live over the internet or over the phone by calling in at: (646) 595-4184. (Don't forget to visit the site and set a reminder for the show!)
Marilyn and Lori Jo interviewed 9 companies from a wide variety of industries and were able to get them to open up about their approach to customer service and share their inside secrets to retaining customers. They are passionate about turning your most difficult customer into your biggest fan!
Marilyn, Lori Jo and I will be talking about customer service and how it might be the ball you're not watching. If customer service has always been key to a business's success, it is even more important now as American consumers find themselves with less money and more obligations. In an economy of limited growth, it is more important than ever to keep your existing client base and develop strong relationships with them. Does your customer service bond you to your clients or drive them away from you? When it comes to your customers, how good are you at managing your emotions? With decades of combined experience in customer service, sales, and training Marilyn and Lori Jo have tons of information to share with us on these topics. This is going to be an outstanding show!
We will also be taking your calls! So if you need advice on customer service issues, or would like input from these customer service experts, don't miss this show!
You can pick up your copy of "Who's Your Gladys" from The Value Pages Group's Success Store.
Feel free to spread the word about this weeks guest and invite your friends to listen as well! If you have questions for Marilyn, Lori Jo or for me, have them ready and I'll make sure I get you an answer. (You can email them to me, pose them in the chat room during the show, or buzz in on the call line and ask them live over the phone.)
(If you miss the live show, you can always listen to the recorded podcast later by clicking on the link above or by using the player below.)
Jason Sanders @ValuePagesGroup
Business Networking Specialist
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