Sometimes the cosmos throws you a blurry question mark. Should you interpret it, get upset, throw it out as aberration or chalk it up to good luck?
I received an email at 1130pm, from a potential home buyer, requesting a home inspection. I get them all the time.
I responded at 430am, typical for me. I answered his questions and referred him to my website to learn more about me.
No further communication happened for two days.
Two days later I received another late-at-night email. This is it, quoted.
It read:
"Thank you for your quick response! You were the first to respond to me. You have the best website of anyone else I contacted. It is very complete and gave me a wonderful picture of your many services. Your book looks like a great resource. I feel like I know you.
You should know that you came very highly recommended by my Realtor, a friend who previously used your service and two web business-rating services. Your great reputation precedes you.
Unfortunately, we selected another company to perform our inspection."
What do you say to THAT!?
May I translate what he did not say: The other company charged $25 less. Their service is not as comprehensive as yours, or their experience, or their report or final product, but we are paying $625K for our home and need to save pennies. Maybe we will use you next time - when this bad experience teaches us to use the most reputable inspector even if slightly more expensive.
Maybe I am dreaming as I offer that translation. But maybe not!!
I am going to chalk it up to good luck.
My recommendation: The cheapest service is rarely the better service. Maybe, but likely not. When looking for a home inspector, shop around for experience and reputation, NOT price!
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