Wow, after twenty five follow-ups this week with various lenders, Porsha Grier receives my Shout Out of the week. I had a problem file that she helped me out with and now I am back on track. This is the second time in six months that Porsha helped me out with a Bank of America file. I really appreciate great customer service and today Porsha gave exceptional customer service.
Sometimes we forget to praise and get stuck on the complaints. These reps really are trying to help us with the short sale files. Be patient and try a "bit of honey" on your calls. I am sure plenty of others are providing the sour apples.
Lori Young, Realtor
Naples, FL
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