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Technology Resources for Keller Williams Offices

Real Estate Agent with Keller Williams Realty
Did you know that KW has monthly calls for the Tech Coordinator in your Market Center?  On these calls, KWRI Tehnology staff share the latest info on new Eagentc releases and technology issues.  I'm finding that many of my coaching clients are not aware of this and wanted to make sure that you have this info.  

What are the advantages of having a Technology Coordinator?

Tech Alliance Calls – A conference call with focused instruction on technology issues and notification of new releases from EagentC. Held every the 2nd Tuesday of every month @ 2:00-3:00pm (CST). The next call will be September 8.

Web-based Agent Training – Online conference calls that introduce the Tech Coordinators to the tools available to them to better instruct other associates. Held the 2nd and 4th Thursday of every month @ 10:00-11:30am  

Technology Coordinator Web Office – Exclusive access to a role-based intranet with current documentation, discussions and events calendar for Tech Coordinators. The content of all past calls and recordings of the web conferences are available through the web office. All announcements, MC Tech calendar events and meeting notifications are maintained and sent via the web office.

MC Tech Intranet Profile – Increased privileges and extended use of system utilities. (office website editing, listing sharing, etc)

How do I designate an individual as Technology Coordinator?

Once the market center has chosen the deserving individual that will maintain the role of Technology Coordinator, the MCA must:

1)       Assign the ‘MC Tech Coordinator’ role in the KW Intranet.

2)       Submit a ticket to support@kw.com requesting access to the MC Tech Web Office.

What is the ideal Technology Coordinator profile?

1. People Oriented -   Technology can be difficult for many people, and having a technology person that gets along with realtors and your staff will make it much easier for everyone.  They should be able to build relationships with people in the office and be part of the team.

2. Accommodating -  The technology coordinator is playing a supporting role in your office, and should achieve success by helping and empowering other people.

3. Technically Knowledgeable -  The technology coordinator must have a solid base in technology, and have training and/or extensive prior experience with computer networks, phone systems, software, and office technology.

4. Detail Oriented and Thorough - A good technology person will manage detail well, administer preventative measures and take care of existing problems completely and efficiently.  They should also be able to plan their activities and follow through.

5. Task Orientated - Your technology coordinator must know how to get the job done and stay on track.  Since they will most likely be working on projects while handling requests for support and assistance, they will need to be task focused in order to complete their work.

6. High integrity - Your technology coordinator will have access to sensitive files and information about associates, customers, and finances.  You will need to be able to trust them with that information.

7. Intelligence and Problem Solving Skills -  Your technology coordinator will break down problems to their smallest degree to identify the nature of the issue, the factors and variables involved. They will determine the logical steps required to solve the problems. They will resolve problems systematically and effectively.



Posted by


Beth Torrence, Broker, ABR, GRI
Keller Williams Realty
MAPS Coach
9175 Carothers Parkway
Franklin, TN 37067
615-403-6736 Phone
615-690-8994 Fax

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House Hunt
HouseHunt.com - Huntington Beach, CA

Hi Beth, this a much needed position for Centers and for KW Teams.  Is this a new role for KW?  We've worked with other Tech Coordinators throughout KW but wasn't sure if this is an "official" role for each Market Center?

Sep 04, 2009 07:20 AM
Beth Torrence
Keller Williams Realty - Franklin, TN

Angelica, Yes, it is an official role for each office.  One person is the designated tech coordinator and KWRI communicates with that person and that person then gets the info to the management and agents. This keeps each office up to date with all the new things happening with tech at KW.

Sep 04, 2009 07:29 AM
Ginger Moore
Wilkinson & Associates Realty - Gastonia, NC

Hi Beth, I would like to learn more about Keller Williams. Which of your offices is closest to zip code 28052 (Gastonia NC)?  thank you!

Sep 14, 2009 11:28 PM
Paul Gapski
Berkshire Hathaway / Prudential Ca Realty - El Cajon, CA
619-504-8999,#1 Resource SD Relo

It is so important now more than ever to stay on top of real estate technology as it puts you high up in the eyes of our clients.

Aug 23, 2011 08:00 PM


Jul 30, 2020 12:51 AM


Jul 30, 2020 12:51 AM