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Ethical?

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Home Inspector with Certified Inspections, PC - Residential & Commercial Property Inspections TN HI #334

A fellow inspector, from a different city, hit me with an idea the other day that I have been mulling over ever since.  He said to him it was a matter of ETHICS.  Let me explain.

I was telling him that I have been performing home inspections in this area for five years now, and that there were a number of real estate agents and a few brokers that send me very little business, but when they get ready to purchase, I am the one they call.  Or if its their family member they call me.  I told him that there was one very well established, long term real estate broker, that to my knowledge, has never referred me to a client for a home inspection, but that when he got ready to move, he first called me to do a listing inspection on the house he was selling and then he called back the next week and asked me to inspect the home he was purchasing.  I did them both.  Shaking my head in wonder the whole time.

Here's the rub; my friend and long time home inspector from the other city said that he would not have done them. (WOW) He said that to him it is a matter of ETHICS.  He said that he has been called a number of times over the years by agents and brokers that will not refer customers to him, but when they get ready to buy personally, they want him to do their inspection.  He refuses!  He says that he has taken a good bit of heat a few times for doing so, but he says to him,"it's just not right". 

What do you think?  Is he over the top? ... or Right on target?

Paul A. Perry  askpaul@frontiernet.net    wwww.certifiedinspection.net 

Comments(16)

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Gary Coles (Coaching)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

Paul,  My idea of ethics is the moral concept of doing right rather than doing wrong.  In it I see the most ethical policy as that of the Golden Rule - "do to others what you would like to be done to you".  In this sense, I would not think it is ethical to treat someone in a negative fashion.  I do, however, think that the other inspector could call it a "matter of principle" not to take care of those who don't support him.

Sep 11, 2009 01:05 PM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Gary,  Ethics, principle or morals... I don't want to split hairs over word definitions.  The reason my friend wouldn't perform the inspections for the agents and brokers that won't refer him, is not because they don't support him.  It is because in their opinion, he finds to much!  He is a very detailed inspector with a lot of experience and training.  They want that for themselves, but do not want that for their clients, and so, refer their clients to another less, shall we say weaker inspector.  The essence of the post and the real questions is; Why don't the real estate agents want the BEST INSPECTOR for their clients when they obviously want the best inspector for their own interests. 

 

Sep 11, 2009 01:29 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Paul, I think it is difficult enough at times to keep track of our own ethics without trying to keep track of someone elses----it requires assuming too much.  I say do the best job that you can for whoever wants you and let the chips fall where they fall.

Sep 11, 2009 02:16 PM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Charles,  I suppose that's the way I have always looked at it also.  As you could see from the post; I did them both shaking my head in wonder all the way.

I guess, in reality, I'm trying to figure out a way to get into the head of the real estate agents and brokers that do this sort of thing.  How do they not see it as a moral or ethical issue?  Going back to Gary's line of thought at the top, whatever happened to; Preferring others above yourself?

I can certainly see the reasoning behind my frinds decision though, and may incorporate it in the future.  I just haven't decided yet.

Sep 12, 2009 03:40 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Paul, that brings up an interesting point.  I remember as a builder people used to tell me that I did work for others as if I was doing it for myself.  I always actually did my best to do things WAY better than I would do for myself.  It is about coming from a "psychologically" different place than an "actually" different place.

Sep 12, 2009 03:46 AM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Charles, I'm not sure I follow.  Are you saying that when you did better work for clients than you would for yourself, as a builder, it was actual physical work you were doing; and with agents and brokers, since it is a service that they are offering, its psychological?  Please explain!

Sep 12, 2009 05:44 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

In my convoluted way I am just trying to get the point across that whether as a builder or an inspector I endeavor to do a better job for others than I would for myself----that said---there would be little difference:)

Sep 12, 2009 06:00 AM
Jim Mushinsky
Centsable Inspection - Framingham, MA

Hi Paul.  Great topic.  It appears to me that your friend is making the proper and ethical decision.  If for any reason, the home inspector feels biased or influenced about the inspection, then they should decline to offer services.

If the issue is a matter of like or dis-like and your inspection will not be biased, then it is also ethical to offer services.

I believe that the ethical decision relies upon the ability of the inspector to provide an unbiased inspection for the situation or conditions of the inspection.

I feel that the concept of the "Best Inspector" is silly and needs to end.  We all know there aren't any rankings for inspectors.  We all know that a higher score on the NHIE does not mean "better inspector".

I trust that real estate agents try to recommend an inspector with a style/technique that complements the personality of their buyer.  The real estate agent may be working with buyers that are easily overwhelmed with too many details and prefer an overview.  The real estate agent may prefer all the details for their own inspection.

Sep 13, 2009 10:16 AM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Jim,

I would say that your "trust" is very misplaced.  I have been a full time home inspector for over 16 years and I have worked in two different states.  I have had the opportunity to inspect houses on a good number of occasions that had been previously inspected by other inspectors.  It has nothing to do with test scores.  It has to do with personality, competency, knowledge and experience.  

Some inspectors do a walk-by and check a box.  Other inspectors do a thorough and detailed inspection.  I have found that in every area that I have worked, there is actually a fairly wide range of professionalism and detail in what "Home Inspectors" offer.  In any given local area there are going to be agents and brokers that will refer the former to their clients and call the latter for their own inspection.  That's the point of the post!

If you are the "BEST INSPECTOR" in your area, and certain agents and brokers never refer you to their clients, why would you provide them with your "superior service" when they aren't willing to offer that service to the people they are supposed to be representing?  That is the ethical point that my friend was trying to communicate.

Sep 13, 2009 11:45 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Paul, aren't you and Jim agreeing with each other?  Or am I missing something?  I would just add that one gets into dangerous territory any time they try to figure out somebody else's ethics.  I have lots of agents that seem to only call me when it is for one of their own purchases or someone they are close to.  What they know about me as inspector is whatever it is that they know.  They also have a list of other inspectors that are satisfactory in their view that provide great service as well but just aren't "me."  Maybe it is not so much about being "better" as just "different."  Sure, I like to think I deserve to be the only inspector that inspects anything in Seattle:)  But is that ever going to happen?  The truth is that I am one of MANY very good inspectors----just different.  I am not in the business of trying to figure out somebody else's ethics until they start doing something "kinky."  There are enough excursionist tendencies in this country as it is.  I just chose to fight my ethical battles where the lines are more clearly drawn.

Sep 13, 2009 12:07 PM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Charles, No, as far as I can tell, we are not saying the same thing.

I understand that there are plenty of good inspectors in any given location.  And agents will or will not refer them for a number of different reasons, as you have indicated.  That is of course, OK.

Lots of agents refer what are considered, "the better inspectors" in an area to their clients, some have a list that include the good the bad and the ugly, and they let their clients do the research and pick who they want.  This also is, OK and not a problem.

There are also some very POOR inspectors (in my opinion) in each of the locations where I have worked.  And it is the agents that exclusively refer these to their clients and then call one of the others for their own intrerests that are the point of the post.  If you and Jim think that all inspectors are GOOD inspectors, then I can see why the post could be confusing.

 

Sep 13, 2009 05:18 PM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Paul, hell no I don't think all inspectors are GOOD inspectors.  There are some dreadful ones out there.  I have seen newbies right our of our course that are better inspectors that 20 year veterans and newbies that just plain aren't ready to be inspectors in spite of meeting association and licensing requirements.  You have to hope that the market place sorts it all out.  These agents that keep referring these bottom feeders sooner or later will run into their own karma---both will.

Sep 13, 2009 05:33 PM
Jim Mushinsky
Centsable Inspection - Framingham, MA

Hi Paul.  You may be on to something with my "misplaced" trust.  I also trust our president will do the right thing with the "bail outs" and "health care" or is that really "health insurance".   Sorry for the political divergence.

It seems like the points have been covered.  Some very nice additional comments from Charles.

In a State that has licensing.  I just hate the use of the "best inspector", "good inspector", and "bad inspector" terms.

Great topic and comments!

Sep 17, 2009 12:11 PM
Celeste Chism
Legacy Realty - Crossville, TN
Your Cumberland Cove Real Estate Specialist

Hi Paul,

In my eyes it not a matter of ethics. It's a matter of balance. It's how the inspector handles the small issues and in some cases how the inspector doesn't handle them. It's not the big items on a home inspection that blow the deal, it's the small ones and providing the buyer with clarity and clear conclusions is where it all ends. Buyers put alot of weight on an inspectors findings and I think where inspectors fall short is defining for them what is a recommendation and what is necessary and without clarity they think it's all do or die.

 

Sep 18, 2009 03:37 PM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Charles, I completely agree with you on that point.  Sooner or later, You reap what you sow.  Or, What goes around comes around.

Jim, I guess I'm not one of those, Can't we all just get along, kind of people.  What terms do you feel would be more appropriate?  I think that most home inspectors feel the same as I do.  We are not interested in being dumped in the same "Home Inspector Blob" as a guy who performs his home inspections with his eyes half closed and provides his clients with about half of the information that should legitimately be generated from a professional home inspection.  What does a state requiring a license have to do with it?  As Charles stated very clearly (and correctly) previously, We have new inspectors that are better than some who have been around for 20 years.  And some new inspectors that have just gone through their licensing required education class and obtained their state license that will be sued out of business in their first year because of their incompetence or work ethic.  Perhaps I am just not understanding what you are trying to say, if that is the case, please forgive me.  What I am trying to communicate to you is that; All Home Inspectors Are NOT Equal!!!  And... In my experience as a home inspector and my friends experience as a home inspector, there are going to be real estate agents that will consistently and exclusively recommend the (as Charles so eloquently put it) "bottom feeders" to their clients, but will call the (one of the) "Best Inspectors" if they are purchasing personally.  It has nothing to do with "taste"or "preference" or "best fit", it has to do with being unethical and not wanting their client to get the same standard of service that they want for themselves.    

Sep 22, 2009 04:43 PM
Paul A. Perry
Certified Inspections, PC - Residential & Commercial Property Inspections - Crossville, TN
Home Inspector - Crossville & Cookeville, TN

Celeste, Thank you for the comment.  Communication with the client is certainly very important in the home inspection process.

Sep 22, 2009 04:58 PM