Spam Sucks, but this is Worse

Real Estate Agent with RE/MAX Alliance - Louisville REALTOR-Luxury Homes

Bad Email Practices

Imagine my surprise to receive the following reply to my emailed request for showing instructions...

I apologize for this automatic reply to your email.

 To control spam, I now allow incoming messages only from senders I have approved beforehand.

 If you would like to be added to my list of approved senders, please fill out the short request form (see link below). Once I approve you,....

The message went on to state the benefits of me completing the form and assured me I would only have to do this once.

Somewhat stunned, I decided that once was too often to deal with this foolishness.  So, I called first thing in the morning.  No one answered.  Perhaps he also has a pre-approved call list??  Regardless, I left a message and finished scheduling appointments.   

Try This Before Selecting An Agent

If you are a prospective home buyer or seller, contact your real estate agent a couple of times before deciding to work with him or her.  Make sure they answer or reply in a reasonable amount of time.  You most likely have questions anyway.  Use this as an opportunity to kill 2 birds with one stone.  

Of course agents have closings, showings, training, and personal lives that may prevent us from answering the phone or responding immediately.  If you do not receive a response in a couple of hours be nervous, in 4 hours be skeptical, until the next day be fearful.  If it happens more than once, put down the phone and back away slowly.  Actually, run as fast as you can in the other direction.

If you are looking for a Louisville real estate agent who will answer and/or return your calls, texts, and emails, contact me immediately.

See Also:  Why Choosing the Right Agent Matter When Selling Your Home

Photo courtesy of vic15 on flickr

* * * * *

Erik Hitzelberger is a licensed REALTOR with RE/MAX Alliancein Louisville. If you need a Louisville Real Estate agent please email me or call 502.921.3989.

I specialize in the following areas of the Metro Louisville Area: Prospect, Middletown, Jeffersontown (J-Town), Fern Creek, Okolona, Shepherdsville, Mt Washington, Hillview, Brooks and Pewee Valley.  Click the following links to learn more about Louisville and Bullitt County Real Estateor to Search for Louisville Homes 

Get Updates in a Reader

 Get Louisville Real Estate News by Email

Comments (38)

Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

John - I agree completely.  I havn't checked his stats, but I hope your certainly hop your last comment is correct.

Sep 27, 2009 11:25 PM
Nancy Moeller
Seven Gables Real Estate - Anaheim Hills, CA

Excellent point and we agree 100%

Sep 30, 2009 12:07 PM
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

Hi Nancy - Thanks for reading and commenting.

Oct 01, 2009 11:26 AM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

The auto-responder emails are a serious pain in the butt...  Especially when I fill out the form and the person that has the address STILL calls and asks why I am not emailing them the junk they are looking for... 

Oct 01, 2009 04:02 PM
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

Lane - At that point, proper etiquette requires you run over them with the largest vehicle in your arsenal. 

Oct 01, 2009 05:23 PM
Lane Bailey
Century 21 Results Realty - Suwanee, GA
Realtor & Car Guy

I have some big stuff laying around...  Like the F-350 dually crew cab...  That could leave a mark. 

Oct 02, 2009 01:29 PM
SarahGray Lamm
Allen Tate Realtors Chapel Hill, NC 919-819-8199 - Chapel Hill, NC
Realtor - 100K Hours of NC Real Estate Experience

This is a people biz and if you can't make it easy for people to reach you it might require a 'career review day'! I don't expect to get a voice everytime I call but making me 'sign up' to send an email to a colleague? Ouch!

Oct 03, 2009 02:09 AM
Erik Hitzelberger
RE/MAX Alliance - Louisville REALTOR-Luxury Homes - Louisville, KY
Louisville - Middletown Real Estate

Lane - Sounds like the perfect way to knock some sense into him.

Sarah-Career review day is exactly what's needed. Perfect suggestion.

Oct 03, 2009 06:49 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

I've had this pop up a few times too.  I thought it was "over-protection" -- but then I knew the person, and I considered the source.  I've had inquiries from potential clients go into the SPAM /JUNK email, and almost deleted a few, but I do not have a high filter just in case. . . and I've actually had business end up in the JUNK filter . . . lucky I don't feel the need for protection ;-)

Oct 06, 2009 06:50 PM
Beverly of Bev & Bob Meaux
Keller Williams Suburban Realty - West Orange, NJ
Where Buying & Selling Works

Good one, Erik. It's amazing agents can get away with this stuff. Now a potential client...I just have to deal with it.

Oct 07, 2009 09:16 AM
Sandy Childs
Keller Williams Realty - Spartanburg, SC
Realtor - Spartanburg, SC

I am going to add the call the agent a few times before to see if they answer and how long it takes them to get back to my listing presentation. Good point!

Oct 09, 2009 03:16 PM
Coleen DeGroff
Coldwell Banker M.M. Parrish Realtors - Gainesville, FL
Haile Plantation Real Estate - Gainesville FL

Erik - Re that agent message - what an idiot!  I cannot even imagine how long his clients are going to have to wait for their house to sell.  What a shame.


I'm also a firm believer in getting back to people as quickly as possible! With texting and emailing and phone capabilities at our fingertips, it is hard to imagine a situation where we can justify "freezing" our clients out.

Oct 13, 2009 03:31 PM
Janna Scharf
Keller Williams Realty Coeur d'Alene - Coeur d'Alene, ID
Coeur d'Alene Idaho Real Estate Expert

I just completed a transaction opposite an agent who would NEVER ANSWER OR RETURN MY CALLS!  I would leave her messages, she would NEVER respond.  Left her a message about closing.  My buyers went and signed, the escrow officer confirmed she knew we were closing, and that her clients would be signing the next day.  Okay.  I couldn't get her on the phone to save my life.  Unbelievably frustrating to try and do business that way.

Oct 16, 2009 04:42 PM
William "Bill" and Karen Farragher
EXIT Blue Water Realty, Matawan, NJ 07747 - Matawan, NJ

Yes I agree that this type of message is inappropiate for someone to receive.  I too will not complete the form instead I find either another agent to work with or some other house to show my clients.  If agents are going to be available through the internet they should be easy to reach.  Thanks for the post.

Oct 17, 2009 02:19 PM
Karen Singbeil
Royal LePage Access Real Estate | Associate Broker | Personal Real Estate Corporation - Sicamous, BC
Living In & Selling Shuswap : Sicamous | Mara Lake

Amazing is all I have to say...doesn't take much effort to answer the phone, e-mail, text etc...but many do not and that message blows me away. Being able to make contact goes with the job!

Oct 19, 2009 02:21 PM
Ty Lacroix
Envelope Real Estate Brokerage Inc - London, ON

Great post Erik, returning calls in a reasonable time is worth an extra 8-10 trades a year if I understand correctly why someone decides to list with me or help them buy a home!


Oct 24, 2009 07:34 AM
Jane Cross
Homes By Cross serving Charlotte NC Real Estate Needs - Charlotte, NC


It's ridiculous. All sales rely on good communication. These "too important, too clever, too busy' agents, amazingly stay in the business far longer than they should. Time and place for these autoresponders... 8PM-8AM...or don't use them.

Oct 27, 2009 01:38 AM
Sean Jordan
One Percent Realty - Coquitlam, BC
One Percent Realty - The Property Finders

Time and time again I encounter agents who do not like being contacted! YOU ARE IN SALES! I have seen many times where they have lost deals because they don't return calls from clients. Guess who picks up that business. The agents who take calls and messages!

Nov 05, 2009 03:21 AM
Aaron Vaughn, REALTOR© 830-358-0455
eXp Realty - Canyon Lake, TX
My knowledge is your power | eXp Realty

Yes, this is crazy! I don't know why some agents are so contact-averse. I love your idea about contacting the agent a couple of times before you hire them -- good advice.

Nov 08, 2009 04:35 PM
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

Erik...You have no idea how many clients I have gotten from just answering my phone....It's amazing the agents that do not!

Nov 12, 2009 10:44 AM