Behind the scenes with a Buyers Agent - "I didn't know you did all that!"

Real Estate Agent with Keller Williams Realty - Lakeside Market Center

The common misconception about Buyers Agents is that we take people out to look at a few homes, write the offers, then sit back and collect a paycheck.

Misconception?   What an understatement!

Take for example what goes on behind the scenes before we ever step foot in a home with our buyer clients:

  • Talk with the buyers about their wish list / want list / must have list in a home.

  • Sort through all of the thousands of listings in the various MLS databases, narrowing
    down only those that fit the buyers criteria.

  • Research the property taxes on the properties.  (I'll let you know about the importance
    of this in a separate post.)

  • Check the ownership of the home (looking for conflicting information in public records)

  • Sifting through the comments and photos to ascertain whether a home meets your financing
    criteria (Will the condo be HUD approved?  Will the home pass FHA or VA muster?)

A good buyers agent will spend hours behind the scenes working in the buyers best interests before they ever step foot into a home.    But you the buyer don't know that, because we don't give you a detailed invoice of work performed like other professionals do.   The list above is only  a snapshot of what a buyers agent does for you.  The list goes on and on during the process of purchasing your home.  

How do you know if we have done a good and thorough job for you?   When you get to the closing table thrilled with the purchase of your new home, with as little stress as possible, and without any surprises.   We willingly take on the stress and sleepless nights so that you don't have to.


Re-Blogged 1 time:

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  1. Kristina Pratt 09/22/2009 09:36 AM
Home Buying
Michigan Mackinac County
Michigan Real Estate
buyers agency in macomb county mi

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Great post...its true in a lot of cases.  Our respective clients, regardless if they are borrowers or buyers, never feel that we put much effort into the transaction and are only out to make an easy commission.  If they only knew........ 

Sep 22, 2009 10:55 AM #53
Marney Kirk
Cummings & Co. Realtors - Towson, MD
Towson, Maryland Real Estate

Kris, this is fantastic! Thank you for posting. It is so true how much we do and our buyers really don't know how much without our educating them!

Sep 22, 2009 10:58 AM #54
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

As an EBA -- Exclusive Buyer Agent -- I don't have the luxury to switch between listings and buyers.  I work with buyers 100% of the time.  And it's what you said . . . exactly . . . and a lot more.  I tell my clients that we have to go to each and every property, while the listing agent isn't transversing the area -- looking at 30 properties in the process.  Good post . . . I could add a lot, but it's your blog, my dear ;-)

Sep 22, 2009 11:36 AM #55
Greg Smith
RE/MAX Alliance - Boulder, CO

The great catch 22.  The best Buyer's Agents make the process so smooth the Buyer does not have to feel the impact of all the details that go on behind the scenes.

Sep 22, 2009 12:21 PM #56
Chris Olsen
Olsen Ziegler Realty - Cleveland, OH
Broker Owner Cleveland Ohio Real Estate

Hi Kris -- You are so right and I think we (collectively) need to do a better job educating clients to all we do and the valuable services we provide.  If we don't tell them, it can't be appreciated.  Great post and one that can never be viewed enough.

Sep 22, 2009 01:04 PM #57
Carolyn E. Durkin
William Raveis Real Estate - Scituate, MA
Realtor - CBR - Scituate, MA Real Estate

Great post, Kris.  I agree that there are not only a lot of behind-the-scenes duties being performed, but a lot of our "free" time is sacrificed.  I was "on vacation" last week, yet I always continue to answer my cell phone.  My clients know that I am here for them.  I believe that Buyer Agents WILL get the respect they deserve someday!

Sep 22, 2009 01:39 PM #58
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Kris - you have hit the proverbial nail on the head. There is so much the we do as BAs - I even created a master list of the major tasks and it's 3+ pages long - single spaced. And I seem to add new things to the list all the time. I think it's important for buyers to understand our role so they can appreciate the value that we bring to that relationship.


Sep 22, 2009 02:24 PM #59
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

Kris - That was very well said. Most buyers have no idea how much time and effort we put in behind the scenes.

Sep 22, 2009 03:25 PM #60
Terry & Bonnie Westbrook
Westbrook Realty Broker-Owner - Grand Rapids, MI
Westbrook Realty - Grand Rapids Forest Hills MI Re

Yes then it seems like every buyer has a different set of needs we need to be available to help with.

Sep 22, 2009 03:34 PM #61
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M

What a great post to let consumers/buyers know a little bit about what their agents actually do on their behalf, and it just scratches the service.

Sep 22, 2009 04:38 PM #62
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Aaron,  I like that.  It's been a while since I've consciously had the "Value proposition" in my head.  I needed that reminder, thanks.

Kristi,   We all's the behind the scenes hours and legwork that make things run smoothly.  Thanks Kristi.

Tammi,   I'm thinking of writing down a detailed report of what a buyer can expect from my services to him/her.  Perhaps I should stop thinking about it, and do it :-)  Thanks Tammi.

Ann,  The 70 calls sounds like a lot, but when I stop and think about it, it's probably correct.  From start to could easily be that number.  Thanks Ann.

John,  Yeaaaarsss ago I had a young lady tag along with me for 2 days.  She was very interested in seeing what we did day to day.  As she was a college student majoring in business, she felt this may be the career for her.  She changed her mind :-)   Thanks John.

Sep 22, 2009 10:34 PM #63
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Marney,   You're welcome :-)  Good to see you.  Keep educating your buyers, and I'll do the same here.  We'll get the word out!

Carla,   Go ahead and add as much as you'd like :-)   We could write a novel, couldn't we?   I've often thought about becoming a buyers agent exclusively, but in this are it would be tough to do.  Also, I really enjoy it when my past buyer clients get ready to move and give me a call to list their homes. The reconnection with them is wonderful.

Greg,   That's a great way to put it.  So smoothly that they really don't have any idea of how hard we work to ensure that.  Thanks Greg.

Chris,   Thank you.  I'd love to see others add to it in their own blog posts..perhaps take us "behind the scenes" while writing an offer.  Would make a good series don't you think?

Carolyn,  I have to there really any "vacation" time for us?   One year my hubby and I did get away and I had a wonderful agent covering for me, but I still had to check in myself with my clients or I couldn't relax.   Thanks Carolyn :-)

Sep 22, 2009 10:40 PM #64
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Jeff,   Your eyes must be much better than mine.  I can't read 3 pages of single spaced entries anymore!  Would love to check out your list sometime. And you're right, I bet you do add to it often.  Thanks Jeff :-)

Sybil,  Thank you.  It's a double edged sword a bit...we like to do the work so they don't feel the stress, and at the same time, we do it quietly so they aren't even aware of the value.

Terry and Bonnie,  You're so right, each buyer is different, and each transaction is different.  Especially now.  Thanks :-)

Christine,   Thank you.  Good to see you!


Sep 22, 2009 10:45 PM #65
Sherry Lee Cox
Platinum Properties - Paso Robles, CA

Great post!  Maybe we should provide a list of services we plan to provide to our buyers so they would be more loyal and appreciative during the process???

Sep 24, 2009 12:15 PM #66
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Sherry,  I've thought about doing that, and should probably do more than just "think" about it.   Thanks :-)

Sep 24, 2009 10:06 PM #67
Betina Foreman
WJK Realty - Austin, TX
Realtor, C.N.E., with WJK REALTY

Your post makes a great point. Once you find the home, the real work begins: inspections, negotiations, Amendments, surveys, appraisals, dealing with the lender requirements, etc. This job is not for the faint of heart!



Oct 01, 2009 02:11 AM #68
Joy & Shane Goushaw
Sandals Realty - Fort Myers, FL

Great Post Kris!  I loved how you really tried to explain the efforts and dilligence we put into our clients before a contract is even written.  And, great ideas from those providing comments about having a list to give to clients of all we do.  Thank you for sharing!

Oct 02, 2009 12:26 PM #69
Respect Realty LLC
Respect Realty LLC - Milwaukie, OR
Brokers - Oregon / SW Washington Real Estate

There certainly have been a lot of sleepless nights taking on the stress for the buyers. Doing the little things behind the scenes.

Todd Clark -

Oct 03, 2009 09:23 AM #70
Kris Wales
Keller Williams Realty - Lakeside Market Center - Macomb, MI
Real Estate Blog & Homes for Sale search site, Macomb County MI

Betina, as someone above said "I earn my keep from contract to close."   Thanks Betina :-)

Joy,   I still gotta work on that list... :-)  Thanks Joy.

Todd,   There certainly has!   Thanks :-)

Oct 03, 2009 10:40 PM #71
Grace Culver
Michigan Homes Network - home advertising and search - Ferndale, MI

Wow, I see alot of comments from agents on this post. I am not a agent, but I see you guys have your jobs cut out for you.  You never know what goes on behind the scenes.  Thanks for outining this information.

Oct 18, 2010 02:16 PM #72
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Real Estate Blog & Homes for Sale search site, Macomb County MI
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