Anybody out there frustrated with the time it takes to get a response from the bank on Short Sales? I know, silly question. Today after umpteen minutes waiting on HOLD with the bank, my own phone told me it had put me on hold. What the!!! Grr was my first thought but my mood changed when I called again and after only 10 minutes (what have we come to when 10 minutes on hold seems short) of waiting on the second call a man answered and identified himself by name. "Wow," I said, "You're just the person I need to speak to." He was a little apprehensive with that opening... but asked how he could help. I explained I had sent an offer in 2 months earlier and it seemed that nothing was happening. He asked me to wait on hold for a while longer and returned to say that everything he needed was in the file (I knew that!) and that he had ordered not one but 2 BPOs (while I was on hold) so it should be ready to assign to a negotiator next week when the BPOs are submitted. Now, how hard was that and it took less than 10 minutes on his part.
Oh, he also said that he has been spending 8-9 hours a day with incoming calls. So, here's my question? Is someone asleep at the switch??? Why in the world are they having all of these people answer the phones instead of working on the files. We wouldn't be calling and wasting our time on hold and their time on the phone if the short sales were progressing and we knew what was going on. I would be willing to have phone lines only open two days a week if they would spend the other three working on the files. They could choose to cc us on their notes to the file and just call us when they want to negotiate the nitty gritty. Or they could use one of the programs that lets both sides log in and see what's happening. I'm sure there are a lot more ideas out there, but please DON'T WASTE YOUR TIME ON THE PHONES GUYS.
Comments(4)