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Should we fine rude agents?

By
Real Estate Agent with Coldwell Banker Select Real Estate

So what do I say to them?  I just want to cool down before I call. I am at a concert yesterday late afternoon when I get a call from an agent wanting to know if they can show a listing on have on short notice. He wants to show between five and six pm.  I call the seller.  They are at a horse show. their children are showing so they rushed out the door in a hurry in the morning. They say"Oh my, we left breakfast dishes in the sink and beds unmade."  The wife agrees to leave the show early and not watch the last classes with her family.  She rushes home and straightens up the house. I call the agent and said "Please show as close to 6 o'clock as possible to give her a chance to get things picked up."  He agrees.  I get a call at 6:30 from the seller.  The family came home and she would like to make dinner. The agent is not there yet.  I was with a large group of friends at a loud country concert. I could not recover the agents phone number so I told the seller to wait another 15 minutes and then just start dinner, explaining that sometimes a client will spend more time at a home than anticipated and they could be a half hour off.  I called this morning to see what time they arrived and my furious seller said "They never showed up!"  This was the second time this week that this happened to these sellers. If there was a client this should not happen to it it these clients. They are commited to the activities of thier children. Great parents, very involved. They run their own business from their home office. They are spread thin and it is not easy to keep the house looking like a model home. The home is always clean but sometimes a little lived in. Dishes, towels, laundry. All the normal things it takes an active family to live in their home.  In an hour of hustle the home looks wonderful. Just grab the vacuum, throw the dishes in the dishwasher, make the beds and tidy up the bathrooms and a quick mop over the kitchen floor. We have all done it. It is ok to ask my clients to do this.. if we really want to get the home sold. But when two rude Realtors in the same week make this Mom go through this exercise and then don't show up she is justifiably cranky. Why are some agents so damn inconsiderate?  Should we have a "No call, no show fine? All appoinments sheduled on line and a $10 fine of you fail to call or show? Have we reached that point that agents with bad manners need a penalty?

Syreeta Saunders
Keller Williams Realty Centre - Randallstown, MD
Keys, MBA - The Keys2Day Team

Well I am not sure a fine would work but it is frustrating when you have agents in our industry who are frankly, unprofessional.  It makes it tough for real business owners like us but it's just an occupational annoyance.

Sep 27, 2009 05:04 AM
Jeff Cole
Realogics Sotheby's International Realty - Sequim, WA
Homes For Sale 360-316-1177

I would support a fine, I was stood up yesterday after breaking my neck to change schedules. An opportunity to practice grace.

Sep 27, 2009 05:07 AM
Wanda Thomas
Montana Homestead Brokers, Broker, CRS, GRI, SFR, RN - Billings, MT
Billings Montana Real Estate

I'm sorry Mary, the idea of no show, no call, pay a fine is very interesting.  On the other hand, I think a talk with the agent and their broker is very warranted.  As a "profession" we must adhere to a higher standard on many levels, including courtesy.  We also must do the best we can at policing our own peers.

Give the agent and the broker a call and discuss this, and it's implication on the public.  We are bound to protect our clients.

Sep 27, 2009 05:08 AM
Jeff Cole
Realogics Sotheby's International Realty - Sequim, WA
Homes For Sale 360-316-1177

I would support a fine, I was stood up yesterday after breaking my neck to change schedules. An opportunity to practice grace.

Sep 27, 2009 05:08 AM
Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent

I dont know about a fine and if it would help, I too hate it when another agent fails to show up or call, it makes us all look bad---Bart

Sep 27, 2009 05:20 AM
Greg Saffell
Tucson, AZ
Real Estate Professional Tucson, Oro Valley AZ

Mary, I would definitely let the agent know how much he inconvenienced your client and I would copy his/her broker as well. At the very least they should have called to apologize to you and your client. There is no excuse for lack of proper etiquette and respect for other people's time.

Sep 27, 2009 05:24 AM
Tara Stone
eXp Realty - Alexandria Township, NJ
NJ Estates and Stables

I didn't read the post yet, however my answer is "YES"

Jun 21, 2011 04:32 PM