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The Short Sale Listing Agent

By
Real Estate Broker/Owner with Broadpoint Properties Cal BRE #01324959

There are two kinds of listing agents for short sales: those who can and those who can't.

When I am representing a buyer in a short sale transaction, I am certainly hoping that the short sale listing agent falls into the first category: those who can. Those who can have successfully closed a fair number of short sales, have significant experience in real estate, and know real estate contract law better than the back of their hand. I'm hoping for a tenacious soul who is detail-oriented and will do anything necessary to get the deal closed.

Why are all of these character traits so important to me? Well, I've got my buyer sitting patiently (or impatiently) waiting on this particular property. If s/he waits three to six months and the deal goes south, my buyer is going to be very angry and perhaps I will pay the price.

Unfortunately, I do come across a fair amount of listing agents in the those who can't category. Usually, and I do not mean to generalize, those agents reveal themselves by their answers to a few questions:

  1. Have you submitted the short sale package to the bank? (If the answer is yes, this means that they already have an offer in play. If offers are still being accepted, then my buyer will probably not be in first position. Time to move on.)
  2. Who are the lien holders? (If the listing agent does not know and cannot find out the answer quickly, then the short sale package-the nuts and bolts of the transaction-has probably not even been collected yet from the seller. This is not good because you want to work with someone who is ready to send a complete package to the bank.)
  3. How many short sales have you successfully negotiated? (If this question is met with some hemming and hawing, this may indicate that the listing agent has not closed too many short sales and is a little bit uncomfortable with that line of questioning.)

I'm not ashamed to admit that last year I successfully obtained approximately 300 approval letters for short sales. There are many experienced agents who can get the job done who have not closed nearly as many. The key is to ask questions of the listing agent prior to submitting an offer on the property. The answers to those questions will alert you as to whether or not this will be a viable short sale for your buyers.

Good Luck!

Comments(6)

Bobbi McKinnon
Keller Williams Group One Realty - Reno, NV
Realtor - Northern Nevada

Congrats on the 300 approval letters! That is an impressive number!

Oct 01, 2009 05:51 AM
Brian Brumpton
Keller Williams Boise - Boise, ID
Boise Idaho Real Estate

Unfortunately the "those who can't" crowd don't have a choice if they want to stay in real estate.  I don't mind agents wanting to learn the short sale process but they should co-list them with someone who can walk them through the first couple so they can get their legs under them. 

Oct 01, 2009 07:59 AM
Bryant Tutas
Tutas Towne Realty, Inc and Garden Views Realty, LLC - Winter Garden, FL
Selling Florida one home at a time

Melissa, I can. I didn't want to. But I had to. So I can. Not much worse than running into one that can't that thinks they can. I think I just confused myself.  

Oct 01, 2009 08:37 AM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

Good blog!. I offer to do help with the negotiations on the agents who want to outsource the negotiations or do not know how to do short sales. I also give them a couple of escrow companies who will do the follow up calls.

In regards to:

"If s/he waits three to six months and the deal goes south, my buyer is going to be very angry and perhaps I will pay the price."

That's why I make multiple offers.

"Who are the lien holders?"

The only reason why I ask this question to see who we are dealing with and to see if I have any contacts in that company that can help us if we get stuck. However, if you ask me, I usually don't know because I have 13-17 short sales that I am working on at any given day and I have to look up on my white board to see who the lender is and the latest status. If I am not near my board, I am lost!

"I'm not ashamed to admit that last year I successfully obtained approximately 300 approval letters for short sales."

Wow! By my calculations that means that you are juggling 225 short sale files a month!  You take the number of short sales in your pipeline and divide that number by 9 and you should get what you get closed on. For example, I get an average of 1.5 (1 or 2) approval letters a month which coincides by my pipeline. This formula seems like it works with other short sale agents in my group who we have very little failure.

Oct 01, 2009 06:21 PM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Satar: Thanks for piping in. With regard to the question about lien holders, it's really (as you indicate) just a fishing question. I want to see if I am going to be met with attitude or with helpful knowledge. Also, if I was told that the lien holders were Countrywide and WaMu, I'd have a much better picture (as you aslo state) about the time frames.

With regard to the 300 approval letters, those are approval letters NOT closings. I have a staff below me and we closed between 15 and 20 a month last year for agents in San Diego County, California and beyond. Right now, I believe that we have around 225 files in our office, divided among the team. So, looks like your formula is spot on!

Oct 02, 2009 01:50 AM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

Yeah, I meant approval letters. Thanks. There is a small group of us that know what we are doing and we use the same people to get the job done. We always share info to get a hold of the new changes and strategies to maximize on profits and get the files closed.

That formula was given to me by an escrow company who just does short sales and they work with the top short sale agents in our area so he took my approach to short sales, and showed me a better way to do my business. So I went from training my escrow company to my escrow company training me!

Thanks for the blog.

Oct 02, 2009 03:25 PM