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Mr. Seller...Let the Buyer's Agent Sell Your House

By
Real Estate Agent with RE/MAX United Real Estate

Scenario:  Mr. Seller is very eager to sell his house.  He just "happens to be home" when a lot of the buyers and their agents pop by for a visit. Mt. Seller likes to be the tour guide highlighting all the parts of the house he [the Seller] likes about his house. Mr. Seller also likes to talk money.

Yes, that's right.  Stuff like "I can do this with closing help or I can do that with less closing help or....."  Get the point?

So I get the call from the agent with a low ball offer.  I present to the Seller.  The Seller tells me, "I told Ms. Agent what I could do and not do and yadda, yadda, yadda.  I thought she was on board."  Or I get feedback about how awkward the agent felt or that the buyer really didn't like the main feature of the house the Seller was so proud of.

No matter how may times I ask Seller clients to take a walk around the block or go to a movie or hide in the basement, there are those that insist they can sell their house just fine, thank you very much.

I don't get it.  If they really didn't want the help, why'd they ask (and agree, in writing, to pay my fee)?

Please...to all you Mr. and Ms. Sellers everywhere: you may get more than you thought, in less time than you thought, with less stress than you thought...if you let your Realtor do their job.  Sit back. Relax.  We'll get it done.

Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team

That is not help.  I tell all my sellers that the buyers agent is a pro and if you tell him or his client anything it will probably cost them money.

Oct 04, 2009 11:46 AM
Linda Lohman
Fonville Morisey Realty - Cary, NC
Former Teacher/Broker

Well said, We've all had this conversation with our sellers and it needs to be said again.

Thanks!

Oct 04, 2009 11:50 AM
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Ken -  A seller being home is usually a little uncomfortable for a buyer, but when the seller decides to give the tour it's almost always uncomfortable. 

Oct 04, 2009 11:51 AM
June Tassillo
Owner/Broker RE/MAX Elite Realty - Franklin, NC
Let me help you with the next phase of your life!

Ken ~ That is huge no no for the sellers to be home don't ya think?  I would have to have another talk with the sellers and insist they do themselves a favor and vacate period.  What they like about the home may not be what the buyer likes.  He is telling the Buyers agent private info that will be the reason for low ball offers or NO offer. 

Oct 04, 2009 12:02 PM
Ed Silva, 203-206-0754
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

I've had a few instances when the sellers have been in the housetrying to sell it and my people just couldn't wait to get out of there. Makes people very uncomfortable to be given a tour either by the sellers or the agents that don't think we know how to do our jobs, without them.

Oct 04, 2009 12:31 PM
Tom Schoenbeck
Keller Williams Realty at the Beach - Rehoboth Beach, DE

I'm on board with my colleagues on this.  The sellers should never be home when the buyers agent and the buyers are there. Buyers are put off and feel they can't make comments.  They feel they can't look in closets and cabinets. They don't want to express themselves for fear of offending the seller. In most cases, the buyer is anxious to get out of the house because the seller is hovering or making their own comments and giving an unwanted sales pitch. And I totally agree with Ken.  Why would a seller lay out good money to a REALTOR if they feel they can do it better? 

Oct 04, 2009 12:45 PM
Alan Gross
PrimeLending, A PlainsCapital Company, Equal Housing Lender - Bethesda, MD
Loan Consultant

It's bad enough that they stay home but they need to learn the first rule of sales - You have two ears and one mouth for a reason!

Oct 04, 2009 12:47 PM
Julia Odom
Select Realty Professionals - Chattanooga, TN
Chattanooga Homes for Sale

It's even worse when it's an owner/agent who is there during the showing.

This is also the reason that FSBO's don't work out that well.

Oct 04, 2009 01:10 PM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

The best experience is when the seller was telling my client about how much money and time he put into upgrading this room and my buyer replied that he was going to tear it down and make it into a music studio. I had to control my laughter!

Oct 04, 2009 07:15 PM
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904

Diplomacy works.   Perhaps explaining that by shielding the seller from the buyer, it will strengthen the seller's  negotiating power.   Keyword here is power.  

Oct 04, 2009 10:57 PM
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

I've found this issue in particular with older clients.  They have a lot of memories in their house and want to share them all.  We just have to be patient and explain that when someone is coming to see their house it is a great time to do their errands so a new family can think about how  many memories they will make in the home.

Oct 04, 2009 11:32 PM
Robin Rogers
Robin Rogers, Silverbridge Realty, San Antonio, Texas - San Antonio, TX
CRS, TRC, MRP - Real Estate Investment Adviser

Hi, Ken:

I love sellers who stay home during showings. I tell my buyers that I will engage the sellers in chitchat while they look around the house. Then if my folks are at all interested, we ask probing questions of the sellers. Their listing agent would be mortified to find out about that.

Cheers,

Robin

Oct 07, 2009 09:50 AM