Respect ~ What does it look like and sound like to your clients? See if you have the same perspective...

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Respect - what does it look like and sound like?

 Learning at every age

Have you ever really thought about this question?  What answers would you give?  Do you think you do a great job with respecting your clients and colleagues - more importantly do they? 


I didn't come up with these questions about what does respect look like and sound like on my own.  I recently answered these questions for homework that was given to me by my daughter's principal.  That's right at age 40 I found myself doing homework - guess you never stop learning and always have opportunities to learn no matter how old you are.


I think this exercise (homework) gave me many benefits

  1. A wonderful opportunity to share with my daughter my perspective on what respect is -  how it looks and sounds
  2. Reminded me of how I can be more aware of how I come across to others
  3. How I can be an example to her in how I respect her, our family and those that we encounter in our every day lives.


  Here are are some of the answers to those questions that we came up with as a family:


                       Sounds Like:                            Looks Like:

Respect looks like and sounds like...



Respect is what everyone deserves

It got me thinking about respect and how it relates to how we conduct ourselves in our businesses.

We all know we should respect others - we're taught this as children and many of us must adhere to industry code of ethics but often we lose sight of just how respect looks and sounds like and we can find ourselves not respecting someone without even realizing it. Sometimes the things we say can simply rattle someone to their core even if that was not our intention. 


This quote sums it up nicely: 

  "I'm not concerned with your liking or disliking me...All I ask is that you respect me as a human being."  Jackie Robinson


So what descriptions come to your mind when you think about respect?

Here's my list for ways we can show respect to all our clients  (feel free to add to the list)



  • Respond promptly to all inquiries and requests and meet deadlines


  •         Educate, advise and guide our clients


  • Schedule and keep appointments or make necessary arrangements to change
  • Be aware of cultural differences
  • Remember that our clients are asking you to handle a very important and often sensitive area of their lives.

Respect looks like...



  • Follow the Code of Ethics of the NAR


  •        Communicate in a timely and thoughtful manner and do it often

Treatment of Others

  •        Treat our clients and colleagues the same way we expect to be treated (in person and online)
  •        Care about them and show it in all your interactions


Respect is...Listening, caring about other's feelings, keeping an open mind, agreeing and knowing it's ok to disagree,  seeking to understand, being honest, direct, and lifting a person up.

 Respect sounds like...

As you can see respect comes in many forms and at the very least I hope this post gets you thinking about how your words and actions come across to those you interact with each and every day and will be a reminder that these things have an affect on your clients and colleagues (and your business) and will allow you to model for others exactly how you want to be treated.

Being aware of how we respect our clients and our colleagues can make all the difference in our business - the reputationof it AND the growth of it.

I will leave you with this final quote:

"Our inner strengths, experiences, and truths cannot be lost, destroyed or taken away.  Every person has an inborn worth and can contribute to the human community. We all can treat one another with dignity and respect, provide opportunities to grow toward our fullest lives and help one another discover and develop our unique gifts.  We each deserve this and we all can extend it to others." Author Unknown


Have some thoughts to share on the topic of Respect? Feel free to add your thoughts and perspective on how it relates to your business and life.



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Ready to take your Marketing to new levels? Anne Marie Malfi ~ Malfi Marketing ~ Copyright 2011




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Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I think you should forward this to congress... seems like all of them have forgotten these basics lately. 

Oct 07, 2009 08:20 AM #1
Susie Blackmon
Ocala, FL
Ocala, Horses, Western Wear, Horse Farms, Marketing

Respect is probably one of the biggest issues Realtors face/deal with... there's not much respect for the industry 'out there.' That's all I'm going to say right now. ;-)

Oct 07, 2009 08:25 AM #2
Celeste "SALLY" Cheeseman
Century 21 Liberty Homes - Mililani, HI

As long as I do what I need to for me and my business...clients... then that's all that matters. :)

Oct 07, 2009 08:30 AM #3
Jane Peters
Home Jane Realty - Los Angeles, CA
Connecting you to the L.A. real estate market

That is the biggest thing missing in real estate transactions, respect.  As a Listing Agent we need to respec the buyer and his or her client and vice versa.  A great thing to remember.

Oct 07, 2009 09:45 AM #4
Sheila Kennedy
J29 Project - Rochester, NY

I couldn't agree more with this post.  As a former teacher - respect is a hard lesson to teach to kids and I like how the principal handled it.  Doing the right thing as often as humanly possible will garner respect among peers and clients.  Great post Anne Marie - another homerun!

Oct 07, 2009 04:13 PM #5
Fernando Herboso - Broker for Maxus Realty Group
Maxus Realty Group - Broker 301-246-0001 - Gaithersburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

I love this post. . This is my pet peeve. . I hate for people not to respect each other. Thank you for sharing your wisdom on this subject 

Oct 07, 2009 10:20 PM #6
Dorie Dillard
Coldwell Banker United Realtors® ~ 512.346.1799 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Anne Marie,

Jane is right respect is one of the biggest things missing in real estate transactions. This is one of the things I love about my office..our broker respects us and our talents and we in turn do the same.

Oct 08, 2009 08:13 AM #7
R.E. Renée Hoover, Salesperson
Century 21 Geba Realty, Milford, PA; Licensed in PA & NYS - Milford, PA
Poconos, Pike, Wayne, Monroe Counties, PA; PA/NYS

You are really 40?  Sure don't look it!  Love the detail of this post and the way you have elaborated on the one single word - Respect.  I think that not only is it important to respect others, but to expect Respect in return.  Respecting oneself can help set the bar.  To have control of any relationship, or transaction, expecting respect is essential to having control of the situation, and not losing oneself.

Oct 09, 2009 03:11 AM #8

this an amazing way to know respect thank you so much

Aug 30, 2011 11:29 AM #9

thank you so much it helped me

Aug 30, 2011 11:32 AM #10
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Anne Marie Malf

Real Estate Marketing Consultant/Virtual Asst, Bucks County,PA
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