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Realtors Who Just Don't Get IT!

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Home Inspector with Safety First Home Inspections

Just finished another week of home inspections with some of the best Realtors in Texas. However every now and then I run across a Realtor that just doesn't get it. When I say "It" I mean the overall concept of buying or selling a property that is safe and free of major issues.

The particular house I am referring to was one built in the mid 1980's with some of the normal issues with a house of this age. Several days after the inspection the listing agent called to discuss some items on my report. The listing agent was very upset that I called out these two items.

Item # 1. My report called out that the dryer vent; "The dryer vent was observed to terminate into the attic area. Under current installation standards the dryer should vent to the exterior of the structure and not into the attic. This is a safety hazard and needs to be corrected as soon as possible." The listing agent took offense to this as she knew that this was installed properly when the house was built and there was no reason to change it now. I explained the fact that this installation was venting large amounts of water vapor and lint into a very dark, humid, and very hot area. This combination is great for mold and a fire hazard.

Item # 2. My report also called out the lack of "Ground Fault Circuit Interrupter" on the electrical outlets, "Not all of the exterior, garage, kitchen, & bathroom receptacles appear to be connected to a ground fault circuit interrupter (GFCI) device. Under current electrical standards, all of the exterior receptacles should have GFCI protection. Also the GFCI's that were installed where not working. Yes their where other electrical issues present, the agent just did not comment on them. I tried my best to explain how this was not a code issue but a safety issue for anyone who lived in the home.

In my company I pride myself in explaining the deficiencies of a home in a neutral non scary manner that does not cause me to be the "Deal Killer" however the house is what the house is. All this agent wanted was a sale and cared nothing about the safety of the sellers or the future buyers.

The array of codes that are used in building a home or numerous to say the least. It all boils down to a Professional Home Inspector should point all the major safety issues in a home, code violation or no code violation. Explain the issue to the sellers or the buyers. It would be a sad day if I did not point something like this out and later some child was hurt, & I could have avoided it.

I asked the agent not to ever call my company for any sort of work in the future if that was their attitude on selling property.

I hope I did not ramble to much I just needed to vent some of my frustration.

Show All Comments Sort:
Heather Adkinson
Windermere K-2 Realty LLC www.propertiesinmoseslake.com - Moses Lake, WA
Real Estate Agent - Moses Lake

Sounds like the issues were pretty minor that could easily be fixed...I don't know why either party would have gotten their "panties in a bunch," over it.

Oct 10, 2009 05:19 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Ricky - hmmm, seems to be these are pretty important things to know about. And since, I assume, YOUR client was the buyer, not the seller, that is well within your role and responsibility to your client.

Jeff

Oct 10, 2009 05:20 AM
Richard Dolbeare
Inactive - Wailuku, HI
Living the Hawaii Lifestyle

Both are clearly very serious issues.  There's a saying the price cures all defects but in the end either seller or buyer has to fix it.

Oct 10, 2009 05:21 AM
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Ricky: Agents are not supposed to work outside of their profession. To me, this means that they are not to get involved in any way with anything the inspector says. Sounds like the agent here did not abide by those guidelines.

Oct 10, 2009 05:22 AM
Tom Schoenbeck
Keller Williams Realty at the Beach - Rehoboth Beach, DE

Ricky, I don't fully understand the listing agent's problem with this scenario. As the buyer's agent, you did exactly what you were supposed to do, represent your client, and request the repairs for failed or unsafe conditions. It sounds like the listing agent is being personal about this.  What they could have done, was advise their sellers that they are sitting on a potentially hazardous condition and even if they do not sell the house, they need to have it corrected for their own safety sake. Sometimes I think REALTORS feel their listings are absolutely perfect and they have this sense of betrayal if anyone dares to point out any flaws. 

Oct 10, 2009 05:26 AM
Tony Hager
United Realty Texas - Denton, TX
Broker

Seems to me you were doing exactly what you were hired to do!!!!  I've heard other agents complain about inpectors for this very reason and I just shake my head and wonder how they (the real estate agent) actually got their license in the first place. It is our job as agents and your job as an inspector to prepare our client ahead of time that items may appear that are not code as of now but were correct when the home was built, therefore it is only in the report for their benefit to be able to update later. 

Oct 10, 2009 05:28 AM
Anonymous
Ricky Ellis

Tom, My thougts exactly. Out of the dozens of issues with this particular house I took extra time in telling the sellers about these two issue only because I thought it was the right/professional thing to do. The listing agent did not like me using the words such as fire hazard or mold to her client or the buyers agent client, the one who hired me. I tried to explain I did not know any oter words to describe a potential fire hazard other than to say "potential fire hazard.

Thanks for the comment.

Oct 10, 2009 05:32 AM
#7
John Mulkey
TheHousingGuru.com - Waleska, GA
Housing Guru

Ricky - You're right, not everyone "gets it."  And those who don't rarely come out on top.  Since the items you listed were minor, both parties should be happy you discovered them.

Oct 10, 2009 05:43 AM
Martin E. Kalisker, Esq.
Natick, MA
Real Estate Law From A Practical Perspective

These seem like reasonable points to be raised.  However, maybe it was the buyer's agent who really messed up by raising these points with the listing agent.  Clearly, neither sound important enough to be "deal breakers" and these comments were directed to the buyer on what to do when they  purchased their home in order to preserve the well being of the home.

I like to tell my buyer clients that the inspector's report should be viewed as follows: a) things that need immediate follow up or correction by the seller (i.e. evidence of wood-boring insects); b) things that should be considered before buying the home (i.e. circuit breakers, while functional, should be upgraded if the basement is converted to a finished basement) and c) what I call "FYIs".  These are the items such as "make sure the GFIs are all working because it is for your safety, or "you should really vent the dryer to the outside because moisture and lint can create and enviroment for mold in the attic and could possibly be a fire hazard". 

As a seller's agent, I only want to know about things in the "A" bucket.  All the rest is between the buyer and his agent.  If they want to come back with a counter offer, don't, because my client has priced the home knowing that it is not perfect.  If it was, you'd be paying higher.

Oct 10, 2009 06:13 AM
Gina Chirico
Lattimer Realty - Fairfield, NJ
Real Estate Agent - Essex County, New Jersey

Ricky, I don't think that there was anything wrong with your report.  You did what you were hired to do and pointed out the key potential problems with the house.  It makes me laugh because had you not used the key words such as "fire hazard" or wrote about these two items in your report and the house caught on fire because of these two items, you very well may be liable!  It wouldn't be the first time that I saw home inspectors getting sued.  Continue to do your job as you know it should be done!

Oct 10, 2009 06:19 AM
James Baxter Encinitas Realtor
Realty Place - Encinitas, CA

WOW... it never ceases to amaze me what people do... I would think an electrician and plumber could have both those items knocked out in just a few short hours ... and the buyer can know they are buying a safe home!

 

 

Oct 10, 2009 07:53 AM
Bruce Breedlove
Avalon Inspection Services - Colorado Springs, CO

Ricky,

Sooner or later every home inspector must endure the wrath of a real estate agent who simply does not want to know the truth about the property they represent. It is an unfortunate part of the home inspection profession.

In the example that you cite it is obvious that the listing agent is much more interested in collecting her commission check than she is in protecting the interests of the buyer. What a shame. I doubt she would want to pump moisture and lint into HER attic or risk electrocution at non-GFCI-protected outlets at HER house but somehow it is perfectly fine when her deal is on the line.

I commend you for telling the listing agent not to send you any more business. [But be aware she may call you in the future to inspect a house that she or a family member is buying. In that instance you can rest assured that she will want to know about ALL the concerns regarding the house.]

Oct 20, 2009 04:25 PM
Erby Crofutt
B4 U Close Home Inspections&Radon Testing (www.b4uclose.com) - Lexington, KY
The Central Kentucky Home Inspector, Lexington KY

Bruce brings up a good point.

They don't want you inspecting the houses they sell, but they call you for those that THEY OR THEIR FAMILY MEMBERS are purchasing.

Just says wonders doesn't it!

I know there's idiot inspectors out there too.  I've seen their work.

I looked at another inspector's report recently, (litigation consulting).  A 40 year old house with "no significant issues found" all over the report.  No wonder there is litigation!

Oct 22, 2009 10:31 AM