Show Me the Money!!!

Real Estate Broker/Owner with Kristi Roberts Group/Premier Estates & Homes, Inc. CABRE 01361308

I referred an old family friend to a hotdog Realtor in an area that I lived almost my whole life until I found the sunny skies of Southerna California.  This agent has a big team and coming from that area, he was the listing agent on a house I personally bought before I was an agent.   My ex-husband and I still get his newsletters after 16 years.  Here's a good case of adopt the buyer on your listings.  That has impressed me and I've sent him referrals that he doesn't know I sent him over the years.

  Anyway, this time I did the proper paperwork, sent up the referral contract and called my friend and told her who the agent was and that they would be contacting her to list her house.

 That was April.  The property sold in September.  I knew the property was in escrow, I called the family friend to follow up and learned that the property had sold several weeks ago.  However, the referral check didn't show up.

 I called the agent's office and identified myself and indicated that I had referred so and so to them and that I learned that the property had closed several weeks ago and I had not received the referral check. Was it lost in the mail?  The person who answered the phone acted mystified as to who I was and said, "can you send us a copy of the contract?" So I did.  I scanned the contract and emailed it to the "listing manager" as requested.  No response back nor an acknowledgement that they received it.

 The next day, I emailed this "listing manager" and copied the hot dog head guy and requested their acknowledgement of my email and referral agreement.  I received a response back indicating they had received my referral agreement, sorry for the misunderstanding and that they would pay my referral fee when they closed their next transaction.

 What do you all think?  I think these are my choices:

Part of me thinks I just take a stress pill and wait for the referral fee to come in when they close their next transaction, part of me thinks that the head guy owes me a phone call and then I would feel better about waiting for my check because I like to think I'm reasonable.  The last part of me thinks that they should send me my referral fee now as they've been paid on the transaction, it's not my fault they lost my referral agreement, and they need to pay up like they agreed.

One thing is for certain.  I know alot of people in the area where I sent this referral and there are going to be alot more referrals for someone.  I don't think I'll be sending them to this particular agent since he has not acknowledged my existence since I sent him this referral and I don't think he or his team are professional. 

If you send me your Southern California referrals, I will take excellent care of your referrals, pay you your referral fee when I get paid and I will call you to update you on the status of your referral and thank you for your efforts.

Thanks for listening.

Kristi Roberts

Primary Capital Real Estate

Serving the Temecula Valley and beyond



Comments (11)

Lynda Eisenmann
Preferred Home Brokers - Brea, CA
Broker Associate ,CRS,GRI,SRES, Brea,CA, Orange Co


It's the last part of you that is correct! They owe it to you now and it should be paid immediately accompanied by a sincere apology.

Let's assume it was an error in the first place, it's time for them to make the correction.


Oct 17, 2009 02:01 PM
Bob & Carolin Benjamin
Benjamin Realty LLC - Gold Canyon, AZ
East Phoenix Arizona Homes

Its seems that you are overdue your referral fee --- seems they need to pony up the referral fee -- and not have you waiting until "the next sale".... they messed up , let them fix it.

Oct 17, 2009 02:02 PM
Greg Anderson
Hearthstone Mortgage - Raleigh, NC
NMLS # 116211

Keep the fire to him and don't let up. Could he explain why he couldn't send you the check now? Good Grief!

Oct 17, 2009 02:04 PM
Edward Bachman
Your Kingwood TX Realtor

After this long....let me see, an apology and a check with interest......yeah right!!!

See ya later more referrals from me!

Oct 17, 2009 02:11 PM
Allison Ables
Allison Ables Real Estate - Gainesville, FL
Gainesville Realtor

Its back to the same golden rule about treating others how you want to be treated. You deserve an apology, thanks, and the money! The best way to take care of this is to send your referrals elsewhere and find a qualified agent who will take care of your sellers and buyers.

Oct 17, 2009 02:12 PM
Bruce Brockmeier
Internet Marketing Consultant to REALTORS® - Yorba Linda, CA
Coached By Crouch

I received a response back indicating they had received my referral agreement, sorry for the misunderstanding and that they would pay my referral fee when they closed their next transaction.

Next transaction???  That's unacceptable!  Have you talked with this hotdog's broker?

Oct 17, 2009 02:23 PM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Get on his broker's nerves. They got the money, let them wait for the next closing. You have nothing to do with their next c,osing, and their conveinece is none of your concern.

Just unbelievable what people would do. If that was a mistake, say "sorry" and promptly pay.

And get to the broker and demand at least a "sorry" thing

Oct 17, 2009 02:33 PM
John Rakoci
Eagle Realty - North Myrtle Beach, SC
North Myrtle Beach Coastal Carolinas

It sounds like he tried or is trying to scam you! A call to him to notify him you will be notifying his BIC if your check does not arrive in 3 days.  Notify both If after that call your check is not in hand he will be reported to his local association and state RE Commission. If he is a 'hotshot' he can afford to write the check. Is his plan to save a few tax dollars by having the fee on his next close HUD1? That would not be legal.

A referral form needs to be put with the office file of any listing. It also needs to be attached to the buyers agreement on that side of a transaction so they always go to the closing attorney. HUD1s are always to be available at least 24 hours prior to closing (Ok, it always does not happen) and it is the agents responsibility to review the HUD1 before the closing and KNOW if the commission is correct. If a fee is to be required and not listed- the change needs to be done.

I happily pay .25 on a listing referral. .30 on a buyer referral if the side generates more than $3000 or .25 if under.

Oct 17, 2009 02:39 PM
Kristi Roberts
Kristi Roberts Group/Premier Estates & Homes, Inc. - Temecula, CA

Thanks for all your responses.  I think I will call him personally and give him the opportunity to make it right.  Otherwise, I'll have my broker call his broker. 

I love what I do and I'm always so happy to receive a referral that I go above and beyond to make sure I'm the agent people think of the next time there's a referral to be given out.  I just don't understand this agent and his team's attitude.   This guy probably just threw out 15 years of goodwill and cost him thousands of dollars in potential commissions by his lack of detail, apparent unwillingness to accept responsibility and by his lack of personal attention to this referral from the get go.

Oct 18, 2009 06:47 AM
Eric Boyd
Red Rooster Property Management, 904-469-6335 - Jacksonville, FL
FL Lic Real Estate Broker / Property Manager

Usually, referral agreements are broker-to-broker, so your broker should absolutely be calling the other broker.  Good luck!!!

Oct 18, 2009 07:32 AM
Jean Hanley
Coldwell Banker Kivett Teeters - Hemet, CA
Specializing in Folks Who Want To Buy/Sell Homes

Kristi, you need to have your broker call his breoker right away.  They will pay you when they close their NEXT transaction???   Oh no no no.  That aint how it works.  If they don't have the money to pay now, who knows if they will have a NEXT transaction.  Good luck.

Oct 18, 2009 08:02 AM