Absent Agent - Get It Together!

By
Real Estate Agent with Results Realty Services

I'm steaming mad!  Earlier this week, an unaccompanied buyer arrived at one of my listings, after 8pm and without calling.  While that may be annoying, it's not appalling.  What IS appalling is that their "absent agent" GAVE her lockbox key to the buyers, so that they could enter the home and show it to themselves!  They told my seller that they were having trouble coordinating a suitable schedule with the agent.  I don't know why, and really don't care why she couldn't manage to meet her buyers.  This was NOT a suitable solution to her problem.  I'm not amused and found it to be an example of bad judgment, at best.  I earned the right to have a lockbox key and take the responsibility with which it comes very seriously. 

The home across the street is a vacant short sale, however my listing IS NOT.  My sellers live there with their very small child.  There was no courtesy phone call as instructed in the MLS remarks, just strangers pulling up trying to enter the house.  I set the lockbox on this house not to open after 8pm and am now happy that I did.  The buyer's key did not open the lockbox.  I am guessing that's dFront Door with Lockbox for house showingue to the programmed showing instructions, but who knows?  It could have not even been a working key.  They could have not even been real buyers.  My sellers are trusting people and actually let them in and showed their home.  I have advised them NOT to do that should a similar situation arise.  There are too many instances of people trying to enter homes with ill intentions to be allowing strangers through the door.  Their home just went under contract, so it will hopefully not be an issue.  Though the agent information did not register on lockbox, the buyers did leave the agent's business card along with their phone number.

Seriously...there is simply NO EXCUSE for giving your lockbox key to a non-licensed person.  "Absent Agent" may well have instructed them to look only at a vacant house.  If so, that truly didn't work and is a perfect example of why this is a ridiculous idea.  She may know and trust these people, but I don't.  My duty is to protect my client.  We already battle a stigma of unprofessional behavior and must justify our value each step of the way.  Absent Agent's behavior doesn't help!  No wonder we continue to fight the stereotype!

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Rainmaker
287,592
Barb Van Stensel
Chicago, IL

I am with you when it comes to unaccompanied buyers that just decided to go to a home because the agent is busy or lazy.  I believe it is the later. 

I think that there should be a way that these agents get reported and fined for this type of action or should I say "lack of action".

BTW, what type of lock box system are you using?

Oct 23, 2009 08:18 AM #1
Ambassador
2,758,110
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

We are under affirmative instructions to report such violations.  Did the owners get a card for the agent?

The owners facilitated this violation by letting them in.  Following that, even reporting would probably not go anywhere.

The agent will just continue breaking the rules.  

Oct 23, 2009 08:18 AM #2
Rainer
10,085
Monique Lucas
BML Properties Realty - Washington, DC
Monique Lucas

It irks me as well when sellers and buyers are left out of the loop and feeling about in the dark when agents do not do what they are supposed to. It only leads to a catastrophe!

Oct 23, 2009 08:19 AM #3
Rainer
12,476
Lisa Oden
Results Realty Services - Lawrenceville, GA

Barb, Lenn and Monique - Thank you for your comments.  Since we DID get the agent contact information, I've turned this over to my broker.  I expect to see this reported to the state board. 

Barb - We have Supra.  Works great, but didn't collect the data since the key didn't open the lockbox.  Thankfully, my seller did a great job of collecting information!  Yay Seller!

Oct 23, 2009 08:39 AM #4
Rainmaker
342,232
Ed Newman
Alamo Infrared, LLC - Midvale, UT

Can't you go on-line and download your keybox info and see who showed the house. Here in Utah they take that very seriously.

Oct 23, 2009 08:40 AM #5
Rainmaker
238,356
Stephanie Frost
Home Team Realty - Ocala, FL
CDPE, SFR

I would certainly report the agent for a violation!  It doesn't matter if the homeowner let them in or not, giving a client lockbox access with accompanying them is a serious violation, and one that should be taken very seriously.

Oct 23, 2009 08:42 AM #6
Rainer
12,476
Lisa Oden
Results Realty Services - Lawrenceville, GA

Ed - I can't see it in the keybox info, as it didn't open.  However, when my seller showed them, he DID get the agent info which I have turned over to my broker. 

Stephanie - Thanks for your comment.  I agree.  I don't get my feathers ruffled over much, but this really did it!

Oct 23, 2009 08:56 AM #7
Ambassador
1,894,589
Cindy Jones
Integrity Real Estate Group - Woodbridge, VA
Pentagon, Fort Belvoir & Quantico Real Estate News

Recently an agent I know gave their key to an unlicensed assistant to show rental property.  Then the commission check arrives from the other brokerage addressed to the unlicensed assistant.  It appears the agent is going to be given a pass by their broker but I wonder if the other broker knew they would be as forgiving?

Oct 23, 2009 09:04 AM #8
Rainer
12,476
Lisa Oden
Results Realty Services - Lawrenceville, GA

Cindy - That really is frustrating.  And, what does that say about the broker who looked the other way?  ugh..

Oct 23, 2009 02:29 PM #9
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Rainer
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Lisa Oden

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