Bank of America is About to Reduce me to Tears!

I work a lot of short sales.  I run into the same frustrations with lenders that everyone of us run into.  Long hold times, disappearing negotiators, lost files, major delays... the list goes on and on.  

Usually, I take it all in stride. But, sometimes they can really do something so ridiculous with such disregard for others time and and efforts that I just want to throw something and break down in tears.

I have one sale that I have been working on since March of 2008.  If there is a problem we could run into with the short sale lender, it has happened with this property.  

Our standard cycle is get a buyer that offers an amount that previously approved, submit offer, 3-4 months for Bank of America to do the whole process over again, buyer gets angry and takes off, we get approval, find a new buyer that offers an amount previously approved, submit offer, 3-4 months for Bank of America to do the whole process over again, buyer gets angry and takes off, we get approval, find a new.... well, you get the point.

So, right now we are very close to the "buyer gets angry and takes off" and "we get approval" phases and I'm told we are finally submitted for approval... should be 24 hours.  That was last week. 

My negotiator works evenings.  I called at 11:30 AM this morning to see if any updates had been posted to the account.  Nope, nothing since the 20th.  So, I call this evening hoping to the the negotiator and get some actual information.

Here is how that conversation went:

"Ms. Francis, I see that you are authorized on this account."

"Ok, great."  Not that I expected anything else.  

"But, you need to have a password".  

"What, since when?"

"Since, now.  It's new."  

"Okay then, let me give you a password to put on the account."

"No, you need to fax in a new authorization with the password on it.  I cannot talk to you about this account until I get it".  

"You have to be kidding.  There is no grace period?  I just talked to someone 7 hours ago."

"You didn't talk to me.  I can't say what that other person did.  You can have the borrower call in to give authorization."  

Me fuming... "I was just holding for 20 minutes.  Can you hold while I get her on the line?"

"No, you have to call her first".  

BUT I JUST NEED TO TALK TO MY STINKING NEGOTIATOR AND FOR THE LOVE OF GOD GET THIS SHORT SALE APPROVED BEFORE IT ALL FALLS APART AGAIN!