Realtors Need To "Be There"

Real Estate Agent with Karen Parsons-Fiddler, Broker 949-510-2395 BRE# 01494165

This is a simple concept! But how do you do with it? We obviously can't be everywhere at once, and yet that's what our clients and colleagues expect. So where exactly are we to be?

Be There.... when your buyer or seller needs to ask you a question.

We clearly can't answer the phone or email every moment of every day. But we do have the responsibility to check on these frequently. Make sure your clients know what is the best way to reach you....and what timeframe they can expect for a response. Always do what you say you will consistant with your follow-up and you will find foregiveness for an unusual delay.

Be There....when the home inspector looks through the house.

I remember when this was normal for both buyer's and seller's agents. The condition of the home is the primary consideration, in my opinion. I see many seller's agents....equity sellers....avoiding this visit. They are so afraid of finding a problem, I guess. I'm also starting to see more and more buyer's agents send the inspector on his own....without the agent or the buyers. I suppose it's because they feel that the "problems" are going to seem less important on paper...or perhaps because so many homes are "as-is" it's just one more item for the file. But my advice? Be There and address the issues professionally....not every home is the perfect fit!

Be There....when there is an "hiccup"

I like to think that one of my main strengths is my ability to problem solve. This can only be done if you pick up the phone and find out what the problem is. This is the difference between a Professional Realtor and someone with a real estate license. A home purchase/sale is a very stressful time for our clients, they need to know that we are there with them. We are aware of problems and are working to handle them.

In this market....they include, low appraisals, short sale deadlines, "subject to" conditions for FHA...just some of the issues. Our clients do not know how to resolve these items, maybe we encounter something new too.....but they need to be able to reach us and put their burdens on us.

Be There.....after the close when they have a problem/question

A Realtor relationship is a lifetime one....isn't that what we tell our clients when we ask for referrals? But we build this trust when we take calls AFTERthe sale. We do our best to ensure everything is smooth, we give them home warranties and we do final walk-throughs. But when the buyer notices a leak that wasn't disclosed, or a fixture that was taken by mistake....we need to respond the same way we did before we got our checks. Be there too! Our duty and relationship does not end with the check.

If we take this to heart....and are truly THERE for our clients.....we are Professional Realtors, and that's what our buyers/sellers expect.

Comments (31)

John Cannata
214-728-0449 - Frisco, TX
Texas Home Mortgage - Purchase or Refinance

Good tips Karen. Thats the difference between a Realtor that should expect a few referrals and a Realtor that will get diddly. You need to be there for your clients every step of the way,whether this is their first home or 10th home.

Nov 13, 2009 05:30 AM
Ed Silva
Mapleridge Realty, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Karen, I try not to be the type of Realtor that is never there. Responding to a client, especially one in which you have a transaction working is critical. After the contract is written, and every one is in that dead time when the banks are doingthere thingis probably the most frustrating for the clients, especiallythe sellers as they have nothing to do. After the sale, I have actually gotten referrals for forgotten clients just because the clients remembered who showed up at the closing and was there showing support. Thanks for sharing.

Nov 15, 2009 03:46 AM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Another great post Karen.  Being there is our job.  Excellent post.  :) 

Nov 15, 2009 07:04 AM
Walter Grewe III
Long and Foster Realtors - Roanoke, VA
Realtor, SFR, A-REO, Roanoke Homes and Real Estate

Wouldn't you call before writing an offer for your clients? Why spend the time, build up their hopes, and cause them to feel let down, when a simple phone call could prevent the entire scenario.

Nov 28, 2009 05:40 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Walter....?????? did you mean to comment on another post? I certainly do call before writing offers, of course so few "Realtors" ever call back these days, but that's another post :)

Nov 28, 2009 05:53 AM
Walter Grewe III
Long and Foster Realtors - Roanoke, VA
Realtor, SFR, A-REO, Roanoke Homes and Real Estate

Huh, maybe I did. Anywho its a great post and your correct, Professional Realtors are problem solvers, who remove the hassle and stress from the transaction.

Nov 29, 2009 04:41 AM
Kimberly A Norgard
Devlin McNiff Halstead Real Estate - East Hampton, NY

I couldn't agree more.

Dec 13, 2009 05:52 AM
Sasha Dear
Sasha Dear Real Estate Brokerage - Bracebridge, ON

Good post. It is very important to 'be there', if not out of our duty to do so, then for the sake of servicing our Clients in the way in which they expect. Being there at the times that you mention can make a difference to whether or not a transaction closes, and whether or not you will obtain repeat or referral business.

Dec 19, 2009 06:37 AM
Chris Smith
Re/Max Chay Realty Inc., Brokerage - New Tecumseth, ON
South Simcoe, Caledon, King, Orangeville Real Esta

This is a very good and timely post, Karen... Thank You for reminding us of what "service" really is...

Jan 10, 2010 03:12 AM
Ross Quintana
Real E Smarter - Spokane, WA
Real E Smarter Real Estate Coach - 509-362-1966

I agree a relationship isn't just formed but it has to be maintained and nurtured to be of real value.

Jan 24, 2010 02:26 PM
Holly Weatherwax
Associate Broker, Momentum Realty - Reston, VA
A Great Real Estate Experience

In my market, it is customary only for the buyer's agent and the buyer to accompany the Home Inspector. Usually the seller (and their agent) are not there.

I agree with everything else, however. Great post!

Feb 03, 2010 06:13 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Holly, I'm always there when it's an equity seller. I want to hear for myself what "problems" are in the home. It's surprising how that saves items of nuisance showing up on requests. But with a short is, I don't always go since it really doesn't affect my sellers.

Feb 03, 2010 06:16 AM
Katherine Barnett
Re/Max Realty Specialists Inc.,brokerage - Milton, ON
Milton, Oakville, Burlington & area Real Estate

excellent post and I agree that it is very important to repsond right away and keep in touch, the biggest complaint from sellers is their agent disappears after they list the house!


Feb 06, 2010 06:45 AM
Vic Steele
Vic Steele, Broker CA DRE 01349863 - Anaheim Hills, CA

I love the points you make Karen, but two things jumped out at me:

  • Professionals vs. licensees.  Everyone knows a licensed agent, but do you want your brother's neighbor's sister's big brother's girlfriend helping you buy your home or do you want a full time Real Estate Professional helping you buy your home?
  • Agents skipping the home inspection.  I'm seeing this too and it AMAZES me.  Recently, I had an agent submit her AVID with the offer.  I asked her if she was planning on skipping the home inspection.  I acknowledged the home appeared to be in excellent condition, but I would never miss a home inspection and she shouldn't either.  She showed up.  I wonder how many agents are going to get in trouble before broker's make their attendance at the home inspection mandatory?

I'm looking forward to working with you someday soon Karen; we're too close not to!

Apr 14, 2010 11:58 PM
Mike Mayer
Mike Mayer, Broker/Owner - i List For Less Realty, LLC - Lafayette, LA

Karen, the majority of your post offers terrific thought. However, like Holly #22, it is not customary in LA & TX markets for Listing Agents to attend a Home Inspection. In fact, having a seller or their agent present would cause considerable unrest.

The Buyer is acquiring this information and there should be no outside influence from the sellers or their agent by being present. In these markets, the time to learn of, and deal with, any findings is after the Inspection has taken place and is handled via negotiation. While it migt be an accepted custom in CA, it is not in others.

Another reason why I enjoy AR - we all learn how market practices and customs differ from region to region and state to state.

Aug 18, 2010 06:45 PM
Brin Realty Associates Team At Bean Group
Bean Group | Brin Realty Associates - Amherst, NH
Amherst NH homes and Southern NH real estate

Good post Karen, our industry would have a better reputation if more agents thought like you. 

Oct 09, 2010 04:14 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Great message---I like the way you presented it.  Thanks for sharing.

Nov 02, 2010 07:43 AM
Michele Myers
Prudential Homesale Services Group - Harrisburg, PA
Harrisburg/Hershey Realtor

With all of the technology via smart phones, the internet, and texting opportunities, it is much simplier to "be there" than ever before.  I can be with another client, in a meeting, or on vacation, and my clients never know my location.  "Being there" is what successful real estate agents are all about.

Feb 04, 2011 01:43 AM
Joy Daniels
Joy Daniels Real Estate Group, Ltd. - Harrisburg, PA

Michele is right - there are so many ways to keep in contact with our clients - even ways that we don't have to initiate!  Unless we "are there" for our clients - they won't continue to be OUR clients!  Thanks for the post!

Mar 10, 2011 09:02 AM
Ken and Leslye Huebsch
3x Individual Agent of the Year, Luxury Homes, First-Time Buyers, Residential Resales, New Construction - Harrisburg, PA
Realtors - Harrisburg Homes for Sale 717.514.1793

Ken always says that if he doesn't answer the phone, someone else will. Being there is the most crucial step to success.

Jun 27, 2011 03:56 PM