After four months of waiting, planning, and negotiating, the "Jones" family finally had their new home orientation today. It was truly a joyful experience! With all the deliberations and selections made, Mr. and Mrs. Jones learned about every single piece of mechanical equipment, examined the walls for areas needing touch-up, and listened attentively as the site foreman acquainted them with all the functional and decorative elements of their home. There were no more landscaping questions to answer. Nor were they any concerns about the installation of ceiling fans. Nothing was left to be done.
This lovely two-story, 3200 sq.-ft.-home is the first to be built and occupied in this new-home community which has a gorgeous view of the mountains. The opportunity to share in the step-by-step process of building a new home is simultaneously exciting and demanding. Buyers look to me for answers to questions such as whether or not to upgrade to granite counters. They want to know as much as possible about the builder. There are so many questions to answer and so many decisions to make.
For me, it's all about making clients for life. By being available to meet with clients and to reassure them during stressful times, is a privilege. Looking for signs of confusion or discontent helps me to anticipate problems before they arise. Sometimes small glitches can turn into major problems if not addressed promptly.
Without a client-centered builder, my job can become very arduous. Similarly, when the builder is noncommittal or non-responsive, keeping transactions running smoothly is an upward battle. Thankfully, the builder in this particular new neighborhood is a "first-class" act! High standards of quality workmanship, excellent customer service, and great value in the finished product make everyone feel like a winner.
Today as the site supervisor checked off each completed item and marked some last-minute tasks to be handled, the buyers were very much at ease. I felt a high level of trust that seemed almost palpable. It was more than the shiny stainless steel of the new gas range or the rich brown-and beige-grained granite counter tops polished to a high sheen. Pride of ownership, mixed with the confidence of having made an excellent choice in builder and new-home community, was readily apparent.
Why do I love selling new houses? Seeing hard-working individuals and families fulfill their dreams is a natural high. Having navigated through the process of choosing the home site, house plan and elevation, and all the accoutrements therein is nothing less than joyful. All the doubts, anxieties, and minor setbacks inherent in building a new home quickly fade away when the finished product is move-in read. A new home is akin to a fresh start because every component of the interior and exterior is in perfect condition. After the pre-settlement orientation, the soon-to-be new home owners are left to imagine what life in their lovely new home will bring. I can almost picture the family serving Thanksgiving dinner in the spacious dining room with 9 ft. ceiling, bay window, and hardwood flooring. I can almost hear the children's excited voices when spotting a herd of deer crossing the wooded area in the back yard. It doesn't get any better than this!