Virtual tours versus still photos to market a property

By
Home Stager with Six Elements Inc.
Bedroom staged by Debra GouldMany agents wonder about the the value of virtual tours to market their listings. Obviously they add yet another cost and it's money right out of the agent's pocket.

When I'm house hunting (which I do often, I bought 6 houses in about 9 years) I like virtual tours because it really gives me a better sense of the home and whether I want to go see it. In most cases, they help me rule out visiting the property, whereas excellent still shots might have drawn me in!

Clearly there's an expense to having a virtual tour made and you'd have to weigh that versus the benefits. If I were a realtor I'd ONLY use them in large, open and very well staged houses! I don't think the average listing would benefit greatly from a virtual tour versus properly composed and well-lit stills.

Many agents do a poor job of photographing their properties. There aren't enough shots or the ones they have don't show the rooms well. Or they haven't taken the time to have someone photoshop (retouch) the images before using them in a feature sheet or putting them up on the web.

Don't let anyone try and convince you that such retouching is a big deal. Anyone that knows what they're doing could spend under 3 minutes per shot and make them look a whole lot better by straightening the images, improving the brightness/contrast, fixing the cropping and even blurring out distracting bits (eg: all those unsightly dish towels hanging over the oven door).

Another pet peeve of mine is shots taken without anyone bothering to move distracting clutter out of the way for a better shot (how many photos have you seen with the toilet seat up?!).

I staged a house and when the realtor showed up to take his photos, he dumped all his paperwork on the dining room table (for a meeting he was going to have with the homeowner) and his coat over the living room chair and THEN took his photos! In other words, he actually messed up my perfectly arranged rooms and then shot them for his feature sheets! Clearly not all agents are guilty of this, but if you visit enough realtor's sites, you'll see it happens more than it should!

These problems would only be worse in a virtual tour. You can't shoot 360 degrees in a room unless ALL 360 degrees are immaculate!

In summary the realtors that do a good job with stills, probably don't need virtual tours unless they want to go "over and above" for that really special (expensive) listing.

 Debra Gould, The Staging Diva

 

 

 

Debra Gould, The Staging Diva
President, Six Elements Inc. Home Staging

Internationally recognized home staging expert Debra Gould, also known as The Staging Diva, has been featured in The Wall Street Journal, CNNMoney, Reader's Digest, Woman's Day, MoneySense, National Post, Globe & Mail, and HGTV, CityTV, GlobalTV, among others. She created the Staging Diva Home Staging Training Program and has over 300 graduates across the US, Canada and in Australia, Wales and South Africa. Contact sales@stagingdiva.com for help finding a home stager in your area. For more information on home staging and training, visit: stagingdiva.com and sixelements.com

Comments (13)

Crystal Pina
774.289.5521 - Worcester, MA
Remax Professional Associates

I agree with you. I don't think a visual tour is right for every property. The buyers I used to work with were usually first time home buyers and the homes they looked at were typically on the lower end. Some visual tours really highlighted areas that should have been kept hidden. Things like having a strip of the countertops missing, I don't know the technical name, but it's the finishing strip on the side. So many houses are missing that strip but you don't notice it in person. In a visual tour it makes it look like the house needs rehab.

I had to laugh about the photographer's coat and stuff. How about the pictures where there's people in them? I always think, "that person couldn't get up for two minutes to take the picture".

Oct 09, 2006 02:20 AM
Carolyn Nelson
Realty One Carolina, LLC - Burlington, NC
Your Triangle to Triad Real Estate Expert!

I see the cost of virtual tours benefical for properties valued over $200k and perfect for homes of $500k.

The best tours I have seen involves tours that include the entire neighborhood, recreational areas, back yard, entrance to the neighborhood, shopping centers/major street, and finally the home. Tours that take you through the front door and follow through as if you are walking in to the home for the first time. The shots must be in a specific order and ending in the back yard.

Oct 09, 2006 09:29 AM
Gerhard Ade
RSVP Real Estate - Seattle, WA
What sets me apart, will set you apart.
Ade HouseI agree with Carolyn on the scope of the tour she describes. However, the Northwest Multiple Listing Service does not allow any pictorial material that's outside the subject property. While that's unfortunate, their reasons must have to do with anticipating less then truthful depictions. 
Oct 09, 2006 07:26 PM
Home Design
Alpharetta, GA
Home Design and Real Estate

Great Post!  I do the homescenes Still Photos.  They are panoramic high res.  Can't beat that.  I always find the moving virtual tours annoying.

Acworth Real Estate

Oct 10, 2006 12:42 AM
Lynda Bloom
Weichert, Realtors - Rockville, MD

A lot of good thoughts here.  I agree with Carolyn that neighborhood photos offer additional value to a listing tour.  (Sorry to hear about the MLS rules).

I too have wondered recently, in a market of excessive inventory, if we are giving too much information that may cause prospective buyers to eliminate coming to see our listings?

What does everyone think?

Oct 10, 2006 12:46 AM
Kerri Brencsons
Lift Interiors LLC - Scotch Plains, NJ
The virtual tours give the impression that there is nothing to hide but I think unless it looks really great potential buyers may not bother visiting in person since they feel like they've already see the place. Some great pics may lure buyers to see the rest of the home even if youve already displayed its best features..
Oct 10, 2006 01:22 AM
Dawn Shaffer Life is good!
Battle Ground, WA

Wow... what a dynamite post. I did a blog giving the steps to "unbow" and straighten walls using software. You're soo right. Many real estate professionals (REPs) are not comfortable with cameras, and you can see that by looking at their photos.

Prior to each virtual tour, we send out a list of tips to the REP or homeowner with guidelines to follow. Garbage in, garbage out. The camera sees what's there... 

Lynda, it's also possible to have a partial virtual tour done; one which connects only the main rooms, not "giving too much away."

My personal opinion? Let people see as much as you can. In the past I've really appreciated being able to eliminate what won't work via a virtual tour. Time's important.

Oct 10, 2006 01:39 AM
Carolyn Nelson
Realty One Carolina, LLC - Burlington, NC
Your Triangle to Triad Real Estate Expert!

I also think it is very important that the agent use a tripod to take pictures and remain consistent. Do not mix landscape with portrait. This will make it much easier when stitching the photos together.

Another suggestion is to make sure the counters in the kitchen is clear of everything including the coffee maker, pot holders, toaster oven, clean off the fridge, etc. As for the bathroom, clean off the counter and all items off the tub. I saw a pic several weeks ago with a brush on the tub. It looked like a toilet brush.

I know that many agents want to give a good impression. However, I want to see the features of the home unless the furniture is being sold with it. I don't want to see pictures of the couch, table, curtains. I want to see the crown molding, light fixtures, bay window, built-in book shelf, cabinets, etc.

Just my 2 Cents!

Oct 10, 2006 05:27 AM
Anonymous
Michael Price

Use a wide angle lens. Remove the barrell distortion by using http://www.epaperpress.com/ptlens it is a free photoshop plug in that will remove those nasty curves from your images. 

Adding music and voice over increases information retention to over 70% - You can do that easily here http://www.mlpodcast.com

Oct 10, 2006 05:56 AM
#9
Rudy Mayer
Better Homes & Gardens | The Masiello Group Real Estate - Nashua, NH
New Hampshire Real Estate & Homes

I do a combination of video tours AND photo slideshow for all listings which I think is a nice mix of both.  I don't do virtual "360 spin around until you get dizzy" tours as I think they completely misrepresent the property and are usually distorted and blurry.  Plus, who goes into a room and spins around like a top?  It's just not natural.

I think taking large, quality, retouched photos (lots of them) plus a nice, narrated video tour can give a full representation of the property to a potential buyer. (and of course, it's a great listing tool as well!) 

Even if people eliminate a home based on a tour, that keeps lookeyloo/ tirekicker traffic to a minimum (benefiting the sellers) and you can pretty much assume actual showings are pretty serious buyers.

Oct 10, 2006 10:23 AM
Debra Gould
Six Elements Inc. - Toronto, ON

Thanks to everyone for your additions to my original post. Some great ideas and resources have been added to this discussion.

If you've got any listings of empty homes that aren't moving, you might like to read my article about why selling an empty home is a bad idea. I've got some dramatic photos comparing empty rooms with ones that are staged, or decorated to sell. Check it out at Home Staging an Empty House

 

debra gould

Debra Gould, The Staging Diva
President, Six Elements Inc.

 

Jan 07, 2007 04:07 AM
Anonymous
Alan Bozniack

I agree with the last statement in the article - unless the whole room looks neat from ALL angles, 360 degreen panorama can be even counter-productive. However, if done well and properly virtual tour has always larger impact than a set of still photos or video tour and for homes above $200k it pays off very easily.

3Dtour

May 14, 2007 03:58 PM
#12
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Mar 22, 2008 08:25 AM

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