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Client Psychology And The Inspector

Reblogger
Real Estate Agent with Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate 303829;0225082372

NEEDS A NEW ROOF??  Isn't that clear to the buyer and their agent before paying for a home inspection??? 

An experienced Buyer's Agent will protect their buyer by making a new roof a condition of the contract unless the seller can produce a roof inspection certificate that states that the roof has at least 5 years of useful life.

Why stake your buyers out to the cost of a home inspection to have the home inspector tell us what we already know???  The dang house needs a new roof.  Either the buyer will be prepared to pay for one after settlement, or the seller will agree to pay for one as a condition of the contract.

My question is always, "Why didn't the seller replace the roof prior to putting the house on the market?? 

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Original content by Steven L. Smith Home Inspector Lic #207

Sometimes I find the psychology of working with clients interesting or even amusing. I think that, to a large degree, that is the result of the general public not really knowing what the home inspector is looking for.

Are we there to straighten the pictures on the wall, or something more significant? It seems like a number of people feel that we are on the lookout for cosmetic issues -- not the case.

The kind of situation that amuses me would be like the one described here. These are photos I took several months back at the site of an inspection. I arrived at the house, got out of the truck, and the buyer says: "I am just really anticipating what you are going to say about the roof."

Now there is not really any big surprise here, so the client is needlessly waiting for the big news. The fact is, I can tell without even going up there -- but of course I will go up there -- that the roof is shot. It is covered with moss all over and the shingles are brittle and numerous unprofessional repairs have been made. It has a multitude of defects.

Sometimes what the home inspector tells the buyer is not going to be too different than what the buyer might intuitively know -- at this house you need to buy a new roof.

Thanks for stopping by,

Steven L. Smith

GeoLogo207

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Comments (21)

Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Jane.  Perhaps.  However, if the home is going to be financed with FHA or VA financing, that roof is going to be a condition of the appraisal. 

Nov 22, 2009 10:22 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Lenn....I also think most sellers feel that the "lower than expected" list price already reflects the cost of a new roof being given to the buyer within the price!!  also, quite often the agent wants the listing so badly that the wrong advice is being given to the seller at that time....but it all comes back to haunt them....

Nov 22, 2009 11:22 PM
Verlyn Steward
Vision Realty Partners LLC - Mount Juliet, TN
Real Estate Answer Man

Lenn,  Great post!  I'm the type that likes to think ahead and I love the common sense you've stated so plainly,  yet I see so many agents go the politically correct route (or the realtorly correct route)  and leave things up to an inspector rather stepping out and speaking up!  Thanks for saying it right!

Verlyn 

Nov 23, 2009 12:14 AM
Mike Jaquish
Realty Arts - Cary, NC
919-880-2769 Cary, NC, Real Estate

Lenn,

Former roofer speaking:  FWIW, We don't do roof certifications here. 

I agree with you on the inspection costs.  The scary thing to me is... How many agents are schlepping folks into homes and cannot see moss on a roof or know it means the buyer better negotiate a roof or have the ready cash?

When I hear an agent say, and I have, "Let's see what the inspector says," I have to wonder how many inspection bills they will willingly stick the client for before they find "The House."

Nov 23, 2009 12:24 AM
Carol Culkin
Diamond Partners Inc - Overland Park, KS
Overland Park Residential Real Estate

Lenn - Yes, I was reading throughSteve's posts last week and it was clear after commenting on a few that he had a real fixer upper with great blog fodder coming from just one property which he created 3 or 4 posts out of.  I confirmed this with him through an email. I guess, my point is that when a distressed property is in such dire need of repair it is usually marketed as an as-is sale and the home inspection is for informational puposes only.  In the example of listing s home to settle an estate, it's rather unlikely the seller will do anything to the property prior to listing it. I imagine we've all had a few of these unless we are exclusive to listing pristine condition homes.  

Nov 23, 2009 01:08 AM
Jim Crawford
Long & Foster - Fredericksburg, VA
Jim Crawford Broker Associate Fredericksburg VA

This is a very interesting post, and first of all I have to say I agree with you 100%!  Next item...I have posted similar thing like this over the years here on Active Rain...and was attacked verbally by agents that thought it was the job of the inspector to point out major defects.  As a buyer agent or a listing agent it is my responsibility to my client to make them aware of major issues before they blow the deal up!  If we see a home with major issues, I may advise my client not to waste their money and I point out the obvious reasons.  My words to them..."Next!"  For sellers, I point out the issues that will be major objections, and deal killers.  I only take the listing if the sellers correct the issue (and not a cosmetic camouflage!)  Also - full disclosure!

Nov 23, 2009 01:22 AM
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Lenn,

A room inspection certificate? Hmm. a good idea.

We mostly deal with condos, and roof is not part of the consideration, so this may be the reason these gems that you bring surprise me.

Thanks for bringing it up, it will help when I run into working with a buyer on a home.

Nov 23, 2009 01:43 AM
Stephen Kappre
KW Hometown - Mantua, NJ
Helping You Home

Wait - And all this time I thought a roof was SUPPOSED to have plants growing out of them ... that's what I get for living in a thatch house.

I have a buyer right now who is drastically misrepresented by their very-green agent. Thankfully per the mortgage guidelines the termite damage to the property is required to be fixed prior to settlement, and that was my easy-way-in to let the buyer know it must be done. Their agent was going to let them buy a house with termite damage to the major support beams - and to get a credit at settlement for the damage. ?????? This guy must either be dying for a paycheck or plain stupid. Either way, I as a lender had to stick up for my buyer, a first time buyer who basically knows nothing. Sad. She has told me at least half a dozen times that she should have listened to my advice to get a different agent.

Nov 23, 2009 01:43 AM
Larry Story ALC
Total Care Realty - Greensboro, NC
Beneath it all is the Land, Covering all of NC

Lenn,

Yes when you see vegetation growing on the roof it is usually not a good sign.  Of course what really scares you is when someone comes up and asks what kind of paint can you use on a roof?  They explain they are just wanting to make a "cosmetic change".  Now this is where we as Realtor's run screaming in the other direction.  I mean if they are willing to try that what else have they done inside?

Nov 23, 2009 03:46 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Barbara.  The low price reflects condition only on cash or conventional.  That doesn't work for FHA or VA. 

Doesn't work for me either if they buyer doesn't have liquid funds to replace the roof within XXXX years following closing. 

Verlyn.  Good Grief!!  When I see a roof with 2/3 layers, top layer washed out of finish, curled and swolen to three times normal, I'm supposed to ask them to pay a home inspector $400 to tell them that the roof is "beyond it's useful life"?

Carol.  Good points.  An agent should know that when a home has to be sold "as is" as in an estate sale, they can simply tell their buyer that this property needs a new roof, however, the seller is not going to make any repairs.  The buyer may, because of short funds decide to go to the next property.

Steve.  Agents like that should be taken to the woodshed.  They give us all a bad rep. 

Larry.  Funny.  I have long come to the conclusion that there are no defects in a home for sale until a buyer's home inspector finds them.

 

Jim.  Let them attack me verbally.  I'll ask them if they are a potted plant who doesn't know a dead roof when they see one. 

Jon.  The request for a roof certification puts the burden on the seller, where it belongs.  If they can get one, fine.  If not, it's a condition of the contract.  No new roof, no contract.  It's not unusual for FHA to condition an FHA appraisal on a 10 year life roof certificate.

 

 

Nov 23, 2009 06:31 AM
Michael J. Gallo
Florida Luxury Realty - New Port Richey, FL
Florida Luxury Realty - Gulf Home Sales Team

I just showed an as/is shorty sale this weekend with roof issues.  Actually we looked a few.  The buyer is not ruling them out if the price is right.  However, they are observant enough to figure they need new roofs and they are not relying on the inspection at this point.   In the above pictured Home...It's a No Brainer.   I would hope that the Listing agent put Cash/Conventional in the financing on the MLS to save the FHA and VA buyers some time and hopefully the buyers agent actually knows what type of financing their customer is obtaining.   

Nov 23, 2009 11:45 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Michael.  Sadly, we have about 1/2 million agents in this country that practice real estate brokerage like THE THREE MONKEYS. . .  "see no evil, hear no evil, speak no evil"

In this case, the agents see nothing, hear nothing and speak nothing but open front door, write contract, wait for miracle. 

 

 

Nov 23, 2009 07:52 PM
Scott Guay
Berkshire Hathaway Home Services PenFed Realty - Ocean Pines, MD
Associate Broker. Ocean City and Ocean Pines MD

An offer on a FHA loan is different. I usually have the offer price based on needing a new roof and if the inspection does show a new roof and the sellers provides it all is well.  IF they will not then we have priced it in.  I do like your idea of making it a condition of the contract upfront.  I will keep that in mind.

Nov 24, 2009 03:23 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Scott.  You have no idea how well that works for my buyers.  I have had some listing agent express their displeasure with that tactic.  However, I can't see the logic of staking my buyer out to paying money for a home inspection to tell us what we already know. 

 

Nov 24, 2009 04:31 AM
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

You make some excellent points in this post and reblog and I agree up to a point on most of the items you mention. I was in construction for 16 years prior to entering real estate but never offer any advice as I am not a licensed inspector. Yes, I sometimes see things that are glaringly wrong and "mention" them. In Texas we have a pretty good inspector system that seems to work fairly well. Of course there are exceptions and rarely we run across an inspector who will do so much CYA they seem to be including the Apocalypse in a list of "possible" defects.

Whether working with buyers or my listings I want everything disclosed that is reasonably possible. A competent inspection will disclose things that many people would overlook or just not be aware of on a day to day basis. GREAT! I would rather know this up front and deal with it so that we don't have it come back later and a buyer thinks they've been duped in some way. Sometimes a seller gets upset and thinks an inspector is out to kill the deal by exposing issues but the fact remains that there IS an issue. Fix it now or fix it for the next buyer no matter, because once it's disclosed it needs to be done!

Nov 24, 2009 09:57 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Russell.  I believe you missed the point of my reblog.  In no way do I suggest that we would not have a home inspection.  Of course we do.

However, there are some clear defects, such as a roof that is obviously beyond it's usefull life although it may not be leaking at the moment, whereby, even though the home inspection will cite the defect, they are sometimes hard to get a seller to spend money on.  Sellers live by the mantra, "if it's good enough for me, it should be good enough for you".

Getting roof replacements when the roof isn't leaking is sometimes difficult and why cause your buyer to spend $450 for a home inspector to tell him what we already know?????

If the seller doesn't agree to the roof replacement up front, there's no need to go forward with the contract and I've saved my buyer $450.  If, however, the seller agrees to the new roof, we then go forward with the home inspection and then use the home inspection contingency for all, if any, other matters. 

 

Nov 24, 2009 07:21 PM
Russell Lewis
Realty Austin, Austin Texas Real Estate - Austin, TX
Broker,CLHMS,GRI

Lenn, no I did not get it wrong I just went off on a tangent about how sellers and AGENTS often go off on a tear thinking that inspectors are around to kill a deal or just make things up to justify the fee. I cracked up at the "Seller's mantra" ain't it the truth? 

 

Have a great Thanksgiving!

Nov 25, 2009 06:32 AM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Thanks Russell. 

Since I only represent home buyers, I want a tough home inspector.  Inspectors don't have to make things up.  Most resale have a sufficiency of defects to justify the cost of the home inspection.

When I get comments from home inspectors about a "tough" home inspection, my only comment is

"That's the price of deferred maintenance."

Nov 25, 2009 07:48 AM
Dawn Bush
Exit Landmark Realty - Waldorf, MD
Southern Maryland Real Estate

Hi Lenn,

I'm confused.  I am relatively new so I would really like you to clear something up for me.  My first broker told me and other new agents in our training, that we are not allowed to point anything out to the buyer or we would be "representing ourselves as home inspectors".  I have never liked his training on that, because we are not blind and my buyers are looking at me like, "don't you see that?" or don't you smell that?".  Please help me out on this.  Are we allowed to mention these obvious things first or do we have to wait until the buyers mention them to us?

Nov 27, 2009 05:39 PM
Ralph Brady
Brady Home Inspection - Eureka, CA
The premier inspector in Humboldt

The sellers probably knew the roof needed to be replaced, just as well or better than you did and probably accounted for that fact in their listing price.

Just because the roof is obviously bad doesn't mean you don't need an inspection.  Quite the contrary, if the roof is in that bad of condition, how many other things are wrong.  The roof inspection on most houses is one of the easier parts - try crawling around in a crawlspace sometime!

Nov 27, 2009 05:49 PM