VoiceMail or Real Deal?

By
Real Estate Broker/Owner with St.Cloud Homes

   How many times have you tried reaching a Realtor, and gotten bumped into voicemail? I hate when that happens. Usually I do leave a message,and eventually the person will call me back. When I signed on to becoming a Realtor, the family discussed how it would impact our lives.

There was school, post licensing education, specialization classes, and of course customers.  I have always believed that customers need to come first. I take phone calls on major holidays, weekends and yes even after hours. This past weekend, on a 1 night mini vacation, I had the pleasure of arranging shows for one of my customers. (Hopefully her house will get an offer soon.) And present an offer, while at the pool.

Being accessible is a necessary service I believe. I have been in the shoes of my buyers, long before I was Realtor. I needed someone who was available when I was. Harder done than said. I sold an $800,000 home because I was willing to show it on Easter. The buyer had only a few free hours and I was willing to accomodate him to the best of my ability. It worked out well for both if us. He made an offer on the spot, and got a fantastic house. I got a sale.  That is a win/win.

Real Estate is a service oriented business. While I will never begrudge anyone needing a break, I certainly understand how it can become overwhelming. I will keep going for as long as I can. In a challenging market, I feel availability is a key component to success.  That means weekends. That means holidays, that means communicating with buyers and sellers.  

In Central Florida, in particular Osceola County, there are over 300 single family homes for sale.         

 

Posted by

St.Cloud Homes

Allison Stewart Broker, SFR, CDPE 

407-616-9904www.kissimmee-stcloudflhomes.com

                                                                                                       

    St. Cloud Homes YOUR Local Real Estate Experts serving Home Buyers/Sellers in Kissimee, St. Cloud Fl, Harmony, Lake Nona, Anthem Park, Bay Lake Ranch, Lake Lizzie, Reunion, Celebration, Lakepointe, Steven Plantation, Acadia Estates, East Lake, Windermere, Bay Hill. Our unparalleled service begins with YOU.

   For a free consultation call us 407-616-9904 or visit our website or  email us

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Rainmaker
608,492
Cyndee Haydon
Charles Rutenberg Realty - Clearwater, FL
727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes

Allison - I have great success with "real time voicemail" and even have a customer video testimonial on my blog saying how much they appreciate knowing where I am and when  I'll return calls. I change it everyday even weekends and holidays -

I agree being responsive is a key to great customer service   

Jul 03, 2007 12:48 PM #1
Rainmaker
453,716
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904
Wow Cyndee that is great!  I would love to know more about that!
Jul 03, 2007 08:13 PM #2
Rainer
304,164
Cynthia Tilghman, Realtor® Onslow County NC Home Specialist
Kingsbridge Realty, Inc - Hubert, NC
Hi Allison,
I so agree with you that "being on call" is just part of the job.  I need to know more about "real time voicemail".  Have you looked into it yet?  A good post, thank you.
Jul 03, 2007 10:23 PM #3
Rainmaker
453,716
Allison Stewart
St.Cloud Homes - Saint Cloud, FL
St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904

Thanks Cynthia

No actually I am quite happy with call forwarding and always have my cell phone with me. But let me know how it works for you! I be interested in hearing how it benefits you.

Jul 04, 2007 11:57 PM #4
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Rainmaker
453,716

Allison Stewart

St. Cloud Fl Realtor, Osceola County Real Estate 407-616-9904
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