What Makes A Professional?

By
Real Estate Agent with The Realty Group, LLC

 

With all the recent chatter about our profession and snotty realtor bashing, ever wonder where you fit in?  Are you a great agent or a hack?  Here's what's recently happened to me:

Late this summer I worked with a first time homebuyer, a lovely young woman who was a delight to work with.  We looked at properties while she worked with her lender to get her ducks in a row.

I found a house I thought would be perfect for her but it was a little over her budget and unfortunately, it fell short of the only real criteria she had to have and that was a dishwasher.  

But this smart buyer could see that the area was absolutely killer, located near Albuquerque Uptown and a mere stroll away from the new Trader Joe's (we love our Trader Joe's here in Albuquerque).  The house was smaller than she wanted but she recognized the potential.  We submitted a successful offer and negotiated the price down to a level that was more affordable for her.  There was a little drama and some tense moments, but nothing that couldn't be made right. 

The closing went without a hitch.  It was "a small deal" but I really felt good about the job I had done but heck, that's what we do, right? 

Onward.

Fast forward four months to a couple of days ago.  I got a call from the buyer and she sounded panicked.  Seems a pipe burst in the attic due to the unusual cold snap we've had and she didn't know what to do, so she called me!

After a series of rapid fire calls and return calls we figured out a working plan.  Her insurance company put her up in a hotel and a local plumbing company made an emergency appointment.  It's all going to work out.

That's a Realtor.  We take care of our clients long after the "deal" is done, not because we have to, but because that's what a real professional does.   

 What have YOU done for your clients - beyond the "call of duty?"  Please share!

     

Posted by

Alyce Martin, CNE, Associate Broker in Albuquerque "The Place To Be!"
Free Home Search @ http://www.HomeSearchABQ.com
(505)  331-8285
The Realty Group LLC

 

Comments (8)

Flemington, NJ

Bravo to you.  The profession can be improved by doing the right thing, one person at a time.

Dec 06, 2009 10:30 AM
Tim and Pam Cash
Crye-Leike (Sango) - Clarksville, TN
Real Estate Professionals - Clarksville TN

Alyce, a perfect example indeed!  We also continue to be here for our clients.  While I do not have an example as formidable as yours, we have been queried on many occasions for advice and for assistance.  Our service does not end at the closing table.

Dec 06, 2009 10:36 AM
Alyce Martin
The Realty Group, LLC - Albuquerque, NM
Albuquerque - THE Place To Be!

Hi Michael - thank you for your comments.  I'll bet lending is another misunderstood, under appreciated field.  We sure have some hard working one's here in Albuquerque - couldn't do my job without them!

Dec 06, 2009 10:41 AM
Alyce Martin
The Realty Group, LLC - Albuquerque, NM
Albuquerque - THE Place To Be!

Hi Tim and Pam - and that's why you are so successful.  People really appreciate it and that kind of service will be remembered long, long after the deed is done. 

Dec 06, 2009 10:42 AM
Paul Burns
Century21 Countryside Realty Ltd. - Riverview, NB

Great post and I agree whole heartedly.  I was a contractor/engineer prior to getting into real estate and I get calls from clients months after the sale looking for advise - especially new comers to the area. I'm always pleased they thought to call me.  That is what we do - help people.  

I am currently working with clients who have come here from England with their two teenagers. I have been working with them about 18 months while they went through the immigration process.  They arrived in Moncton last week and we have been trying to get them into a house before Christmas.  It doesn't look good at this point so I have asked them to come to our house for a Christmas Eve party we always hold for friends and family and to join us for Christmas dinner.  We always have close to a dozen for dinner so another 4 is not a big issue. My wife and I couldn't think of them having their first Christmas dinner in Canada at the Crown Plaza - as nice as it is.

I don't think I'm doing anything that most of you wouldn't do too.  Our job is unique and, as REALTORS, we are too. 

Dec 06, 2009 10:54 AM
Gary Woltal
Keller Williams Realty - Flower Mound, TX
Assoc. Broker Realtor SFR Dallas Ft. Worth

Hi Alyce, glad to see you around. Have been missing you and love the new photo. Alyce we wear many hats from plumbing and insurance connections, to inspectors, painters, etc. My latest was recommending a sprinkler repair guy.

Dec 06, 2009 10:58 AM
Alyce Martin
The Realty Group, LLC - Albuquerque, NM
Albuquerque - THE Place To Be!

Paul, it is kind of an honor when folks phone us up for help, at least that's how I feel.  Adding some plates to the Christmas table is very touching.  Sounds like they were very lucky to find you.  No lumps of coal in your stocking this year!

Dec 06, 2009 11:05 AM
Alyce Martin
The Realty Group, LLC - Albuquerque, NM
Albuquerque - THE Place To Be!

Hi Gary - you're looking pretty spiffy too!  Having resources is a huge value.  It's all about those connections.   

Dec 06, 2009 11:18 AM