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Dear Mr. & Mrs. Seller, Your Absence Is Appreciated...

By
Real Estate Agent with WEICHERT, REALTORS® - Briotti Group CT RES.0785956

Dear Mr. & Mrs. Seller, Your Absence Is Appreciated…

sellers

 

          When people are selling their homes, there is sometimes an unnecessary presence. Sellers (and sometimes their agents) remaining in their homes during a showing to potential buyers. I cannot fathom why any seller would so eagerly and willingly sabotage the sale of their home in such a fashion. Nor can I imagine why an agent would be a party to such a move. Either agreeing to such conditions being stipulated by the seller upon listing the home, or neglecting to counsel sellers that their absence during showings would be in their best interests’ amounts to a failure on the part of the agent to fulfill their fiduciary responsibilities to their clients…

 

          Now, this must be a universal phenomenon.  This is only the umpteenth time (ok, maybe I’m exaggerating, but I digress) that I have read about this as I track my blog’s progress and read other real estate blogs, both here in the Rain and elsewhere. Recently, Mark Hall and Todd Clark wrote posts highlighting the consequences for sellers who chose to remain in the home during a showing. In both scenarios, a potential buyer backed off and chose another home because of the actions of the seller, who was present during the showing. When the time for feedback came, I am certain that neither the agent nor the seller were happy with the results…

 

          If it has never happened to you, then you are lucky. I happened to be one of those buyers, once upon a time. I went to view a home with my wife and our agent, and the seller was at home. Not that she (and she was an elderly lady) said anything, or went out of her way to make us feel uncomfortable, but we all got that vibe. I went and put in a full price offer on the house anyway…only to have the seller back out and eventually change her mind about selling the place at all. I seriously think now, in retrospect, that I should have never made an offer on the house, considering the suspicions the lady aroused in all of us.

 

          The surest guarantee of getting a house sold is an absent owner. Now, I know that many may argue with that premise, simply because price is king…but I would argue that a good agent can negotiate the price, but cannot negotiate any negative feelings that may arise because of the unnecessary and unwanted presence of a seller and/or their agent. Buyers’ being able to tour a home without either the listing agent or the seller present enables several things to happen:

1.     A thorough examination of the home;

2.     Buyers to confer openly with their agent about any possible issues that may have been spotted as the buyers toured the home;

3.     Establishes an atmosphere of sincere interest. The seller wants to sell, and communicates that to the potential buyer by not being there.

 

So, Mr. and Mrs. Seller, next time there is an appointment to show your home, your absence is greatly appreciated!

 

 

 

Posted by

Greater Waterbury CT Real Estate FaceBook William James Walton, Sr. on LinkedIn William James Walton, Sr. on Twitter William  James Walton's videos on YouTube 

 

 

 

Courtesy of William James Walton, Sr. , Realtor, WEICHERT, REALTORS® - Briotti Group

Serving northern New Haven and southeastern Litchfield Counties (Waterbury, Wolcott, Prospect, Naugatuck, Middlebury, Southbury, Watertown, Thomaston and Plymouth)

 

Call William James Walton, Sr. Real Estate Agent with WEICHERT, REALTORS® - Briotti Group (203) 558-7463 for help with your real estate needs -buying or selling -  in Waterbury, Watertown, Wolcott, Middlebury, Southbury, Prospect, Naugatuck, Plymouth and Thomaston

Buyers - Search for Greater Waterbury, CT Area Homes For Sale

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Comments(155)

Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

This is a really good post and worthy of a reblog.  It would get a suggest if you were not here already.

Jan 31, 2011 09:41 AM
Barbara Altieri
Better Homes and Gardens RE Shore and Country Properties - Shelton, CT
REALTOR-Fairfield County CT Homes/Condos For Sale

William -- This JUST happened to me this past weekend.  Although the seller was very pleasant, having him there made my buyer uncomfortable and looking for the nearest exit!  It does not happen too often, but when it does, it has never worked out well.

Jan 31, 2011 09:55 AM
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Very good post, I liked it a lot. I run into this when I inspect homes as well.

Clint McKie

Jan 31, 2011 10:02 AM
Harrison K. Long
HomeSmart, Evergreen Realty - Irvine, CA
REALTOR , GRI, Broker associate, Attorney

I agree with Lisa at #9 here that sellers attending a buyer showing, being talkative about their situation and reason for departing probably would help buyers with tipping points at contract and repair negotiations.

Jan 31, 2011 10:12 AM
Randy Elliott
RE/MAX Gold - Lodi, CA
REALTOR : Lodi / Stockton, CA

Here, here!  I second that emotion!  I've even had a buyer follow my buyers and I around, giving their "guided" tour of the home.  I asked him to excuse himself so we could view on our own, and he then just followed us around quietly.  Good grief Charlie Brown!  My clients were annoyed to say the least, so they just passed on the home eventhough they kinda liked it.

Jan 31, 2011 10:14 AM
Lynn Afton
Greenridge Realty Oakmont - Big Rapids, MI
REALTOR® Near Big Rapids, MI, Mecosta County

Especially prefer sellers do their drinking elsewhere.  Just sayin'...   Can really spoil a showing.

Jan 31, 2011 10:23 AM
Betsy "Diann" Kirby
ERA Queen City Realty - Plainfield, NJ

 Good point, William.   I once had a Seller who insisted upon being present when I showed his house to prospective buyers.   After literally spending over an hour with the Seller explaining why that would be a mistake and begging and pleading with him to be absent, he finally agreed to leave the premises for the Buyer tour.   I was especially pleased with that decision because the Seller's house was not neat, needed some cleaning and some airing out.   Although I had suggested to the Seller that these things needed to be taken care of so that the property would show well and create a better opportunity to sell, the Seller was offended and I lost that argument after several separate attempts to persuade him otherwise.  So I was especially pleased when he promised to leave the home at least an hour before the Buyer's appointment.

So imagine my surprise when I showed up, mop and cleaning supplies in hand, to find the Seller not only at home but cooking breakfast !   The Seller said he was sick (Not !) and didn't feel up to leaving the premises.   I did get him to confine himself to the Recreation room while I sneaked upstairs and boiled the cinnamon sticks I bought with me to minimize the scent of sausage and bacon.  But, the Buyers were not impressed and the Seller was angry at ME for not bringing him a contract !

What is one to do ?

 

 

Jan 31, 2011 12:48 PM
Traci Ferguson
San Luis Obispo Realtor & ecoBroker with Patterson Realty - San Luis Obispo, CA
Realtor, EcoBroker, LEED AP

So true, so true! It is better for both the buyer and the seller if the seller is not home. Candid conversations and openness about what they think can't happen with the seller there.

Jan 31, 2011 02:57 PM
Joan Valverde
HomeSmart - Colorado Springs, CO
GRI,CDPE,CNE,MRP,SRES Colo Sprgs, Blk Forest, Monu

William,  Very very good post.  I know when I am out with buyers if there is a homeowner there, or AROUND, they feel rushed and usually want to get in and out right away.  Sellers should give the buyers some room on showing day!  Best to you in 2011!

Jan 31, 2011 06:31 PM
Laura J. Lycans
Sandhills Choice Realty, LLC - Southern Pines, NC
Your Dream + My Passion = Success!!

You have said a mouthful! Just get out sellers and maybe you can sell your house in the process! There is no better advice we can give.

Jan 31, 2011 10:40 PM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

  We had a seller once who home schooled and could just never seem to be able to arrange to leave....and would tell  us that the buyers were not dressed well enough, didn't drive an expensive enough car....bla, bla, bla as she screened....and screamed....

Feb 01, 2011 12:48 AM
Judy Orr
HomeSmart - Scottsdale, AZ
Scottsdale AZ and surrounding towns

I recently sold my own home and we have 4 adults, 1 grandchild, 2 dogs & 2 hamsters that left the house for showings.  To make it easy, we had the leashes on & the hamster cages out 10 minutes before the showing was scheduled and we were ready to go out the back door as soon as the buyers came.  That way we weren't out for longer than necessary and we usually stayed close-by and sometimes just took a walk in nice weather (the dogs loved that part). 

So many sellers have turned buyers off over the years that I just don't understand why they insist on staying for showings.  I guess they figure they know their home better than anyone but they haven't been convinced that buyers make their decision very quickly and don't need a guided tour by an emotionally charged, proud seller.

Feb 01, 2011 04:08 AM
Paul Armstrong
Realty Network - Laguna Hills, CA
Serving Orange County & The Long Beach Area

Great Reminder William!

Feb 01, 2011 04:46 AM
Bob Zorechak - ABR, GRI, e-PRO
Keller Williams Realty Metropolitan - Morristown, NJ
Sells Homes in Morris/Somerset/Hunterdon Cos., NJ

I think having the sellers not being present is the responsibility of the listing agent.  I make it a point to set this particular expectation of all my sellers from the very beginning.  Perhaps if listing agents did a better job explaining the harm they cause we would see few sellers at our showings.  Great post.  Thanks.

Feb 01, 2011 04:50 AM
Leslie R. Willis
RON NEFF REAL LIVING - Chillicothe, OH
I agree 100%...I dread the words "the seller will be there but they wont bother you" when in fact it does bother me as the agent and for the buyer. The last one i had like this, It was just suppose to be the older lady but in fact it was her and her daughter when we got there. They were on our heels so much we couldnt even turn around.
Feb 01, 2011 07:32 AM
Derrick Guevremont
Counselor Realty of Rochester - Rochester, MN
Rochester MN Homes for Sale

One of my buyers kind of liked the gal in the bikini out on the deck sunning herself one beautiful Saturday afternoon.  Otherwise, yes, probably a turn off.  I also have had buyers refuse to go into the home once they find out the owners are there.  That put me in an incredibly awkward position to have to tell the sellers that the buyer wasn't interested in looking while they were there.

Feb 01, 2011 12:36 PM
Brent Wells
The LivingWell Team - Prosper, TX
Dallas - Fort Worth

William,

We always stress how they should NOT be present and 99% of the time they get the message, but there is always one that will stay. It never ends well...

-Brent

Feb 01, 2011 01:15 PM
DeeDee Riley
Lyon Real Estate - El Dorado Hills CA - El Dorado Hills, CA
Realtor - El Dorado Hills & the Surrounding Areas

William,

You are so right in everything you say here!  I worked an open house for a fellow agent in our office several years ago and the sellers not only stayed for the whole open house but followed everyone who came around pointing out all the things about his house.  It was horrible.  Needless to say, I never offered to hold it open again and it took months and months and a couple more listing agents to get it sold! 

Feb 01, 2011 02:55 PM
William James Walton Sr.
WEICHERT, REALTORS® - Briotti Group - Waterbury, CT
Greater Waterbury Real Estate

Ok, now that I have this many comments, I'll definitely have my days full trying to reciprocate on your blogs. To all who have commented, I want to say thanks for the support and encouragement. It is greatly appreciated.

Now, off I go to reciprocate...

Feb 02, 2011 02:29 PM
Catherine Marrone
Integrity Residential Brokerage LLC - West Newbury, MA
West Newbury MA real estate, Essex County

Had this conversation with a seller not too long ago.  He announced one day that "he was the only one who could show the house properly" and that "he intended to be present for each showing".  Gave him a long list why this wasn't a good idea but "he knew best". 

I'm sure you aren't shocked to hear that the house never sold and it came off the market.

Feb 06, 2011 11:30 AM