Your call is important to us, just not enough to answer apparantly.
We can't always pick up each call, but we will get back in the same day. We understand that often there is no new update, but a courtesy response of I'm still in this with you, goes along way.
Thanks to Richard for posting our sentiments!
Recently, I was speaking to an insurance provider who asked why I don't recommend his company to my clients. We met at a trade show and he was calling to follow up.
I actually had tried to recommend his company in the past, but changed my mind after several complaints from my clients. "I no longer recommend your company to my clients because your main 800 number goes to voicemail, all the time." I am a firm believer that a main sales number should be answered by a live person during normal business hours.
He went on to tell me that they do this because its more efficient for them. And there's the rub actually...it's not about you, its about me, or my client. Insurance carriers are a dime a dozen, so there isn't that much different about what you provide. Your customer service can be a tremendous differentiator, but only if it's actually better.
Unless you're providing something so unique, a primary sales channel should be answering their phone, and not using voicemail during normal business hours. But that's just my opinion.
If you're SEARCHING for a home anywhere in Maryland, click here to view ALL ACTIVE LISTINGS.
Richard Iarossi, REALTOR®
Long and Foster® Real Estate, Inc.
Crofton, MD 21114410-451-6255 Office
443-995-9595 Cell
Web: http://www.RichSellsHomes.com
eMail: Rich@RichSellsHomes.comAnnapolis MD Real Estate Specialist
Bowie MD Real Estate Specialist
Crofton MD Real Estate Specialist©2009 - RichSellsHomes, All Rights Reserved
Comments(3)