Your call is important to us, (just not enough to answer apparently)... (re-blog)

Reblogger Toula Rosebrock
Real Estate Agent with Diane Turton, Realtors, Forked River, NJ

Our friend Rich Iarossi from Crofton, MD wrote this wonderful post that applies to all businesses, in my opinion!

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ToulaRosebrock,com

Toula N. Rosebrock(of Diane Turton, Realtors) - Broker / Sales Associate - Specializing in all of Ocean County - Lacey Township Real Estate, Forked River / Lanoka Harbor

Unique Name ... Unique Agent ... Unique Service!

Websites: www.Toula.org     www.ToulaRosebrock.com   

www.OceanCountyNJRealEstateSales.com

Waterfront Properties, Single Family Homes, Multi Family Homes, Condos, Townhomes, Adult Communities, Vacant Land, Commercial Properties, 1031 Exchanges


Original content by Richard Iarossi 531132

Recently, I was speaking to an insurance provider who asked why I don't recommend his company to my clients. We met at a trade show and he was calling to follow up.

I actually had tried to recommend his company in the past, but changed my mind after several complaints from my clients. "I no longer recommend your company to my clients because your main 800 number goes to voicemail, all the time." I am a firm believer that a main sales number should be answered by a live person during normal business hours.

He went on to tell me that they do this because its more efficient for them.
And there's the rub actually...it's not about you, its about me, or my client. Insurance carriers are a dime a dozen, so there isn't that much different about what you provide. Your customer service can be a tremendous differentiator, but only if it's actually better.


Unless you're providing something so unique, a primary sales channel should be answering their phone, and not using voicemail during normal business hours. But that's just my opinion.

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Richard Iarossi, REALTOR®
Long and Foster® Real Estate, Inc.
Crofton, MD 21114

410-451-6255 Office
443-995-9595 Cell
Web: http://www.RichSellsHomes.com
eMail: Rich@RichSellsHomes.com

Annapolis MD Real Estate Specialist
Bowie MD Real Estate Specialist
Crofton MD Real Estate Specialist

©2009 - RichSellsHomes, All Rights Reserved

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Rainmaker
645,458
Susan Mangigian
RE/MAX Preferred, West Chester, PA, RS152252A - West Chester, PA
Chester & Delaware County Homes, Delaware and Ches

Don't you just love Rich Iarossi?  Thanks for the reblog.  xxoo

Dec 18, 2009 03:18 PM #1
Rainmaker
628,217
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

Great re-blog and so true - I want to talk to people  when  I call.

Dec 18, 2009 03:20 PM #2
Ambassador
1,723,119
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Toula,

The title stopped me, as that's what i hear so many often during the  day. And yes, it is often very frustrating

Dec 18, 2009 03:20 PM #3
Rainmaker
545,096
Toula Rosebrock
Diane Turton, Realtors, Forked River, NJ - Lacey Township, NJ
Broker/Sales Associate, Realtor, Lacey Township,

Hi Susan - I do.  Rich is a great guy...honest and right to the point!

Dec 18, 2009 03:23 PM #4
Rainmaker
545,096
Toula Rosebrock
Diane Turton, Realtors, Forked River, NJ - Lacey Township, NJ
Broker/Sales Associate, Realtor, Lacey Township,

Hi Mary - Absolutely, I do too!

Dec 18, 2009 03:23 PM #5
Rainmaker
545,096
Toula Rosebrock
Diane Turton, Realtors, Forked River, NJ - Lacey Township, NJ
Broker/Sales Associate, Realtor, Lacey Township,

Hi Jon - This was a good title that Rich came up with.

Dec 18, 2009 03:25 PM #6
Rainmaker
449,858
Vickie McCartney
Maverick Realty - Owensboro, KY
Broker, Real Estate Agent Owensboro KY

Hi Toula~  It drives me crazy when you call a number and you can't reach a live person!

Dec 18, 2009 03:48 PM #7
Rainmaker
225,588
Mark Watterson
Salt Lake City, UT
Utah Real Estate

I believe there a trend back to live answering of phone calls and I believe it's a good one.  

I even heard an advertisement the other day prompting the fact that a live person answers the phone.

Dec 19, 2009 12:40 AM #8
Rainmaker
3,830,537
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

HI Toula,

It is important to answer your calls. It sets the tone for your repore instantly with the client or customer. Thanks for re-blogging.I missed this one.

Dec 19, 2009 01:58 AM #9
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Rainmaker
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Toula Rosebrock

Broker/Sales Associate, Realtor, Lacey Township,
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