Last week my wife and I went to the Woodbridge Deli, we go there often, ordered our lunch, waited for it to be made, talked with the workers, texted on the phone. When it came time to pay I was pre-occupied and wasn't thinking about anything other than what I was doing. Paid the cashier and went back to the office to eat. While I was eating it dawned on me that somehow she(the cashier) must not have charged me for my sandwhich. So I made a mental note to call her to let her know.
Got done with lunch and before I knew it was heading home and didn't call. Ok so tomorrow I will call.
You know what happened right, I didn't right it down or type it into my crackberry so tomorrow came and went and I didn't call.
So the next day I decided the heck with the phone call, I'm just going to go there and pay for my sandwhich. I showed up at the deli and had to wait to speak to the cashier. I started to tell her what had happened and she didn't remember not charging me the correct amount. She was surprised that I came back and gave me a discount to boot. She also mentioned something about me being an "angel" and "going to heaven".
My question to everyone reading this is.... How much credibility and integrity did I just create with that move? There were several other employees in the store at the time, all of them know we are in the real estate business.
It is true that the business probably would have never known, but I knew and I could not just forget it.
We live by our actions not our words. I don't care if I ever get any business from anyone in the deli, it was the right thing to do. Period. End of statement.