Get Control Over Your Dang Schedule People!

By
Education & Training with R World Properties, Inc

 

crazy insane or insane crazyI had a great discussion the other day with a friend at lunch. It was about the incessant need everyone seems to have to answer their phone. No matter what. If it rings, it simply MUST be answered. Doesn’t matter what’s going on. Doesn’t matter what you’re in the middle of. Do any of you see a problem with this?

  • Are you in the middle of a conversation with someone? Who cares? Must…answer…the…phone.
  • Are you trying to finish an important project, and there’s a rapidly approaching deadline? Who cares? Must…answer…the…phone.
  • Are you sleep deprived and need to get to bed, but a troublesome client is calling you at 11PM? Who cares? Must…answer…the…phone.

Seriously, where does this come from? Let it ring! Better yet…if you’re busy, turn the sucker off. Sanity and productivity are there for the taking. If you’re insane right now, it’s because there’s too much on your plate. Enough said. Is there any other reason? No. It’s the only reason. If you’re too busy, you need to do a better job at picking and choosing.

And the most powerful things that wreck our day are not the big projects that we take on. It’s the little ones. It’s the little “this will take just a second” phone calls, emails, IM’s and such.

What if you only took calls that you were expecting? Can you imagine how much more focused you would be? What if you simply returned all calls at a scheduled time each day? Would it be more productive?

Is your day getting wrecked by tiny little interruptions? Do you realize you have a choice in the matter?

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Rainmaker
84,204
Maria Marriott
Executive Properties - Roseville, CA
Realtor - DBRealEstateTeam.com

Christian: GREAT post! Fortunately, I've learned to shut it off and let calls go to voice mail. It didn't affect my business and people actually started respecting my time. Once I heard "it's not an emergency until they get a hold of me".... Cheers!

Dec 23, 2009 02:25 AM #1
Rainer
35,791
Neal Pender
IMPACT Carolinas Realty LLC - Concord, NC

Yes!  Nothing is more rude than being put on hold in person so the other person can take every single call.  A close second if not equally rude, is for them to text while talking to you.  You're so right.  Be the professional and control your minutes.  For someone to get your voicemail is okay as long as you call  them back promptly.  I would dare to say that calling back promptly is even more of a good impression than taking the call live each and every time.  Returning a message promptly shows that you're busy but still conscientious about follow up.  Much better impression I think...

We all need to take more control over our business and be the leader that our clients are hiring us to be.

Dec 23, 2009 02:26 AM #2
Rainer
35,736
Christian Russell
R World Properties, Inc - West Lafayette, IN

Thanks guys :) I agree and really think this is an important point. If you don't respect your time, then your clients won't either!

Dec 23, 2009 02:33 AM #3
Rainer
37,964
Anna Swihart
Long and Foster - Sykesville, MD

Hello Christian!

I sort of have the opposite problem!

I am new, so if my phone rings and I do not recognize the number, I get nervous. One of my new years resolutions is to believe in myself, and I am slowly gaining the confidence that I have the knowlegde and skills to help people with their needs.

I like how you suggested to make call backs at a certain time in the day. Great idea!

Anna

Jan 16, 2010 07:19 AM #4
Rainer
35,736
Christian Russell
R World Properties, Inc - West Lafayette, IN

Anna - make sure you have people on your team or within your company who are ready willing and able to consult with you as needed. it will give you all the confidence you need when you're starting out. If you're new and on your own, get a coach. It will take you much further, much faster! If you ever want to talk business, I'm all for it!

Jan 16, 2010 08:18 AM #5
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Rainer
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Christian Russell

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