HI ALL (ANYONE)!
Thank you for your comments. I can understand why you have so many blog points. I am honored to have you check mine out.
Short Sales
Have you ever picked up the phone with enthusiasm, waited 20-30 minutes on hold? Then be told your documents haven't been received. The file is shredded. Send in a complete new set of documents.
Peepy Dicky! A word used by Peter Sellers in one of his movies. Similar to balderdash but more effective.
Let me speak with a supervisor. I want to speak with a supervisor, please. I have had them review the notes, go back into the scans and retrieve the missing documents that were indeed received on time as requested. Just because I was told they aren't here, doesn't mean it's true. Sometime the person can be rushed or careless and miss them.
For record keeping I use a spread sheet and insert comments on what I was told by the person I reached. I put a date and a time. When I call back now I become the way and the truth. I am pleasant because I know I am right. If told I am wrong I ask them to review the notes. What was the last comment? If they give me the wrong one, I ask who wrote the note and on what date was it written? Usually the person hasn't gone to the end of the notes. It has happened often enough that I'm prepared for the No answer.
I am doing these things myself as Cecelia and me build our team-Team Loughman,Kieran and Cecelia-for a few reasons. One is I get a lot of satisfaction when one gets closed. We always ask for a written testimonia; from our customer. We always tell them it was pleasure doing business with them.etc etc. The second reason is to teach what I do, I must be able to do it. We are building a team by selling and recruiting. Then we teach our recruits how we sell and then we teach then how we recruit.
Our daughter, Lauren is joining us. We think whe will be great at this. Can you imagine parents feeling that way?
I'm only 70 and figure I have 20 -25 good years ahead of me. My attitude is good. I know how to get short sales done. I will begin marketing our services now that I know how to do them. I'd prefer 100 listings to the 7 short sale pending listings we have. Two are approved, one is close and I'm not concerned about the volume. So far it's all by referral and will continue to grow.We live in a Gated golf Community, Heron Crek. We love it here. It is our main focus, but we keep getting people asking us to do their short sales. We are adding the expertise we have learned to this part of the business also.
Thank you in advance for your comments. I am open to your suggestiobs.
Kieran
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