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ActiveRain Spoke, We Listened | Reply! Offers Pay Per Sale Lead Program

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Services for Real Estate Pros with Reply.com

Five months ago, we asked the ActiveRain community what they wanted to see in an internet lead program. The answer was clear – ActiveRain bloggers are done with paying per lead, and only want to pay for leads that close. You asked for it, so here you go…

Since 2001, Reply! has provided buyer and seller leads to real estate agents. These leads are from consumers that have gone to one of our consumer research sites and requested to be contacted by a licensed agent. Traditionally, we’ve charged agents $54.95 per lead and offered credits for leads that had invalid information such as an invalid name or disconnected phone number.

In the recent months, we’ve been reaching out to real estate agents asking for feedback on why they feel internet leads either do or don’t work, and what we could do to make it better. A lot of this feedback came from agents that spoke with our sales force, but we also posted an open debate on ActiveRain in July. The number one request we had from agents was to stop charging per lead, and start charging only for leads that close, so that’s exactly what we’re offering.

In our “Open Debate” posting, we mentioned a program called RealtyNow and since then, we’ve changed the business model to where we’re now offering a pay per sale program. Here is how it works:

* $99.95 monthly membership fee gets you access to the program
* You build the coverage area you want to target by cities, counties, zips, or a combination of all three
* We send you unlimited leads in real-time, which means you’ll receive the lead within 5 – 10 minutes of the consumer submitting their request
* If you close a transaction through RealtyNow with a property price of $150K or more, you pay a flat $1000 advertising fee.
* If you close a transaction that is less than $150K, you don’t pay anything
* Extremely low-risk, cancel at anytime

There are no catches here folks, it’s that simple.

As this is a new model, I welcome your feedback and suggestions. To learn more, visit www.realtynow.com, call us at 925-983-3400 ext.1011, or email julie.ortiz@reply.com.

Sincerely,
Adam Carabetta
VP, Retail Operations

Comments(71)

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Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

I vote for the skiop the $100 a month club...raise the back end a little...and fcrget the monthly fee...that would be a much better program for most agents who can't see paying for what they...can't see.

Jan 16, 2010 10:51 PM
Bill Wallace
Bridge Realty - Bloomington, MN
William Wallace

Sheesh people - it's his business model.  If you don't like it find an alternative that suits your marketing & business goals better.

If he gets a few agents to invest in it that can document success with it I'm sure that people that want to work these types of opportunities will have no problem with the cost structure. 

The bigger questions should be along the lines of -

- Are there any guarantees as to how many leads you'd get/month for your investment?

- What are the quality of the leads?

- If this works, whats to stop lots of other agents signing up and reducing the # of leads you'd get?

This doesn't suit my model but I certainly am not going to sit here and complain. 

Jan 17, 2010 12:17 AM
Jim Paulson
Progressive Realty (Boise Idaho) www.Progressive-Realty.info - Boise, ID
Owner,Broker

In the State of Idaho, we are not allowed to pay unlicensed real estate agents referral fees.  I have had over 50 phone calls from Reply and keep telling them I would love to work with them if they can convince the Idaho Real Estate Commission (not me) that renaming a referral to an "Advertising Fee" is acceptable.  Some of them have mentioned how they have lots of agents already doing this in Idaho with them successfully and all that tells me is a class action attorney is drooling somewhere!

If you can provide me a letter from the Idaho Real Estate Commission accepting your model so that I don't jeopardize my real estate license, I would be glad to at least start with your regular pay per lead and convert if it is more cost effective. 

Jan 17, 2010 03:12 AM
Cynthia Smitherman
Emage` Fine Properties, LLC - Chandler, AZ
DESIGNATED BROKER, ABR, GRI, REALTOR REALTIST

I am waiting for a lead generation program that gives exclusive leads, that would be worth paying for.  If any of us have been in business for over two years, we know how to convert leads.  But paying for leads that someone else is getting too, plus charging the Buyers to find us, plus charging the Sellers to find us; is a win, win for the lead generation company. 

I too am tired of paying, paying, paying and getting vacant promises.  In every program there are going to be successful results, but when looking at these post, there are only two (2) who have found success out of many who have not.   As REALTORs we cooperate with each other, we are friendly competition - it works, and we pay for completed transactions; in shared commissions.  Like Idaho, we in Arizona can not pay commissions other than to licensed Agents.  If REPLY has a marketing model where it can give exclusive leads, and lower the monthly fees - I am in!

REPLY it is better to get $1 from a million people, than try to choke at million out of one person.  Be innovative - be like McDonalds - sell millions, make millions - make it affordable.

Jan 17, 2010 05:22 AM
Dustin Nulf
Keller Williams Realty - Pittsburgh, PA

this seems a bit rediculous to me seeing as that the average home price in america is now a little less than 200k.  if i were to close on a 150k home at 6% commission that sends only 2250 to me if my company takes 50% and then i pay Reply $1k which leaves me with $1250.  so i basically get paid 27% on a sale's commission.  can you say "rip off"?  i thought enough people had their hands in a real estate deal as it was lol

Jan 17, 2010 05:39 AM
Dustin Nulf
Keller Williams Realty - Pittsburgh, PA

p.s.  tell your company's telemarketers to stop calling me.  no means no

Jan 17, 2010 05:40 AM
Kathy Opatka
RE/MAX CROSSROADS - Ocean City, MD
Serving Ocean City, MD, & The Delaware Beaches

No front end fees!! I gladly send out referral fees all the time!  And I'd gladly pay you at the settlement table!

Jan 17, 2010 06:44 AM
Aaron Wagner
Aaron Wagner Team - Highland, UT

I dont like the 100 bucks a month, I would be willing to pay a one time membership fee, and then pay a referral fee.....Although its tooo high!  But without some minimums to the amount of leads you would receive its a crapshoot like the rest of theses companies.  Just give us leads and let us pay you for them, if they are ACTUAL leads!

Jan 17, 2010 07:02 AM
Monique Ting
INET Realty Honolulu, HI - Honolulu, HI
Your agent under the sun

Last year I paid $99/year for a referral service that was taking a 25% cut on a closed transaction. I received maybe 7/8 valid leads in the 12 months period, and anticipate no closing in the near future. The company recently changed their structure to a pay per lead with no back end cut, with the same annual fee. I decided not to renew my membership with them, because as it stands out, I have better success with spending my hard earned $ on other lead generating activities.

I would try your services if you had a lower monthly fee (under $40 would work for me), You could still make money by charging a set percentage of the property sale price. I would suggest 1/2%, so that for for a $100,000 home your cut would be $500, but for a $400,000 you would get $2000. It would even out at the end.

Like many others who have commented here, I am very reluctant to spend more money upfront but don't mind to share my commission after a transaction has closed.

 

Jan 17, 2010 07:33 AM
Ron Parise
LocateHomes.com - Cape Coral, FL

Im so happy so many of you are able to generate so much business on your own without the need to spend any money on marketing and advertising (ie buying leads) That will leave this advertising venue to me.

Rudd; if any potential customer wants to talk to someone about their experience with your service feel free to send them my way. (Just know that I want to keep Lee County Fl to myself)

Jan 17, 2010 08:41 AM
Reply.com Marketing
Reply.com - San Ramon, CA

What makes your leads better (more valuable) than those we generate ourselves at a much lower cost?  Nothing.  Your leads will always be better and I have no problem saying this.  Our program isn't intended to replace your website or the leads you generate from it; it's intended to compliment your own marketing.  The goal here is to deliver incremental business opportunities; people you're not already working with, that you would never have seen otherwise.  I agree that there are going to be people that submit their information in more than one place, but based on my experience, I would have a hard time thinking there would be any significant duplication to the point that you felt it was a waste of money. 

Are there any guarantees as to how many leads you'd get/month for your investment?  Not officially, but I'm open to suggestions.  What would a good minimum be?  Right now, we'll gladly refund an agent that gets less than 15 leads a month.  It's not formally announced anywhere, but that's the internal policy.  My aim is to make it part of the actual participation agreement by the end of this week.

What are the quality of the leads?  You should expect to get a mix of people across the board; some are ready to buy and we've had agents enter contracts in less than a week of signing up, but others might be 6 to 12 months out from doing anything.  You should also expect to get people that might not even be qualified to buy a home, or have no true intentions of ever doing so (at least with you).  It's the nature of internet leads.  The good thing is that it only takes 1 or 2 "good leads" each month to make the program pay for itself many times over, after you've already made money as well. 

If this works, whats to stop lots of other agents signing up and reducing the # of leads you'd get?  Currently, we will only sell the same lead as many as 3 times.  In other words, we're not preventing anyone from signing up, but we do limit lead delivery. 

If you can provide me a letter from the Idaho Real Estate Commission accepting your model so that I don't jeopardize my real estate license, I would be glad to at least start with your regular pay per lead and convert if it is more cost effective.  I will try to reach out to you at some point this week and discuss.

In every program there are going to be successful results, but when looking at these post, there are only two (2) who have found success out of many who have not.  The people that shared negative experiences were on a different model, not this program.  Furthermore, not a single one of them worked the program for longer than 30 days; not enough time to make it work. 

this seems a bit rediculous to me seeing as that the average home price in america is now a little less than 200k.  if i were to close on a 150k home at 6% commission that sends only 2250 to me if my company takes 50% and then i pay Reply $1k which leaves me with $1250.  National averages are just that; averages.  I don't think using the national average is a valuable way to evaluate whether or not the math would work for you.  There are too many different markets and neighborhoods that all have their own prices.  Also, you're suggesting that the average sale will be $200K, but you're doing math at $150K.  If your transaction was $200K (or more), you'd make more money and if it was less than $150K, you wouldn't pay the fee at all... wouldn't it balance out?

 

Rudd Lippincott

Jan 17, 2010 11:49 AM
Kirk Dirksen
Assist-2-Sell S.D.R.E - Sioux Falls, SD

IF I pay you $100 a month to get leads and close 1 lead in that time I will have paid $2200 for that 1 transaction.  By the time my broker takes his cut I would be lucky to take anything at all away from this transaction.  I could better spend my time prospecting and getting 1 transaction and making money insead of working to get 1 of your leads to close without a profit for me.  Sorry the math doesn't add up to me.

Jan 17, 2010 12:31 PM
Rob Muller
ReMax Town & Country - Canton, GA
Cherokee County Real Estate

Rudd, I have to say you are a brave man. One of my favorite pastimes is torturing the three or four colors a week I get trying to sell me leads. However, if it is truly $99 a month and you can cancel anytime i'll give it a shot. But be warned if all I get is a bunch of disconnected numbers, non-English speakers, or it is a huge hassle to cancel, then I am not to be shy about reporting my experience.

Jan 17, 2010 03:08 PM
Melody Russell
eXp Realty of California Inc. - Scotts Valley, CA
Expertise in maximizing the value of your home!

Lots of interesting comments here. I am a firm believer in internet lead generation. It takes time and it costs money but if you have effective systems in place then it pays off. Everyone has always told me that paid up front internet leads did not work. I love a challenge so I invested into the concept. I paid $700 per town for four towns and then $316. per month, per town with an internet lead generation company. I had the exclusive to each town (but that does not guaruntee you anything because all the of the neighboring citys have agents calling many of the same leads since it is common for a search to consist of more than on town). In the beginning months I netted zero. I did not blame the system or the fact that 80% of the leads had bogus contact info since many lookers prefer to remain anonymous, at least until they are more serious. I kept the 80/20 rule in mind knowing that the 20% that had real contact info were the 20% that wanted help once I upped my game in terms of the correct conversion system. Six months went by and no return. I was getting close to throwing in the towel since I was swamped with other forms of leads and so were my two buyer's agents so I was starting to wonder if the time/money was worth it. Then it all started to click. First with a $410K deal, then a $700K deal, then a $810K deal and then a $1,250,000. deal all in the next 6 months. There are many other  buyers in the pipeline. The buyer who spent $1,250,000. last year called me today to say they would now like an ocean view home in Capitola and would like to buy some investment properties by the university in the next couple months. So I will definately try the program once you incorporate the change you are looking to complete in the next week or so having to do with the ability to choose preference in regards to listing or buyer leads. Please contact me then and I will try it and will report to the group on the results. With 24% of my sales in the last year from internet leads I think it's worth a shot.  At Keller Williams your broker split starts at 70-80% (depending on your production level) and after a short number of months  (depending on your sales volume) you can "cap" and you are at 100% for the remainder of the year. I was thankfully at 100% for all of my internet sales so the generosity of Keller Williams made it financially feasible to invest in the first program and appealing to try another system for such a low monthly fee. Thanks for the opportunity and for taking so much time to so patiently answer all of our questions. :)

Wishing everyone at AR a prosperous 2010!  Melody Russell - Keller Williams Santa Cruz

 

Jan 17, 2010 03:57 PM
Satar Naghshineh
Satar - Amiri Property and Financial Services Corp. - Irvine, CA

The perfect lead system will be a system that leads are entered into certain cities on an online dashboard system. Any agent that is signed up for that city will be notified that a lead is in their dashboard. The first agent to accept the lead gets the lead. You then put systems in place to make sure one agent doesn't hog the system when other agents are available. The agents that sign up pay no UPFRONT fees or monthly fees. They pay a lead fee after close of the transaction. Each lead placed on the dashboard should be followed up by you on a monthly basis via e-mail asking for their opinions about the agent who contacted them and if they were able to sell or buy their house with that agent. Get rid of the agents who get poor reviews and maybe base your fees on their satisfaction.

I think a cross between a BPO service and Redfin would be nice.

Jan 17, 2010 04:33 PM
Reply.com Marketing
Reply.com - San Ramon, CA

IF I pay you $100 a month to get leads and close 1 lead in that time I will have paid $2200 for that 1 transaction.  If you paid $99 a month to get leads and you closed a transaction that was $150K or higher, you would have paid us $1099.  I'm not following your math...

NAR research shows that after 15 minutes their patience level lessens and they will move on to someone who can directly answer questions, fulfill their needs, etc.  Whether you're generating leads on your own or buying them from a lead generator, response times are a HUGE factor in your success (or failure).  I agree.

However, if it is truly $99 a month and you can cancel anytime i'll give it a shot. But be warned if all I get is a bunch of disconnected numbers, non-English speakers, or it is a huge hassle to cancel, then I am not to be shy about reporting my experience.  It is truly $99/month and you truly can cancel at any time.  You will also get leads that have disconnected phone numbers and depending on where you live, you could get non-English speaking leads too... That should be expected.  I got your contact request; we're out of the office today, but I sent you an email.  Either myself or Andrew will give you a call tomorrow, or you can email back in the mean time.  Thanks for giving us a try.

Melody Russell - this is a great story, thank you for sharing.  One of the challenges I've always faced is helping agents understand that internet leads, most of the time, will not bring you success (or an ROI) over night.  As you say, it takes time and money, but if you have a solid follow-up process that you apply to EVERY lead, it will work out.  It takes time to build a pipeline and nurture prospects, but once you give it enough time to make the numbers work in your favor, you'll find that it can be an extremely cost-effective way to generate new, incremental business opportunities each month.  Anyway, thank you again for taking the time to post here.  I will definately reach out to you when we add that filter. 

There is a system out there like that. You are notified that there is a lead that fits your criteria and you can review the lead before you buy it. (area of interest, price range, etc.)  This is how our program works, but we allow up to 3 agents to accept the same lead.  The model that Satar - Amiri Property suggests is an exclusive lead model. 

 

Rudd Lippincott

Director, Retail Operations

Jan 18, 2010 10:47 AM
Dr. Stacey-Ann Baugh
Century 21 New Millennium - Upper Marlboro, MD
A doctor who makes house calls.

I had an unpleasant experience with Reply years ago.  However, I am much more comfortable paying a monthly fee than paying per lead and I am willing to give it another shot.  I was considering giving this program a try.  When I went to a website it said $99/mth for 5 leads and then $19.95 per lead after that plus the advertising fee.  I can't find where I read that now but I just want clarification.  I am thinking that I misread something.  So to clarify - The $99/mth includes as many leads as you can generate for that market area, right?  There is no limit and the only other fee is the $1000 advertising fee, correct?  Once I understand clearly, I think I will give this a try to see how it turns out.

Jan 23, 2010 12:56 AM
Reply.com Marketing
Reply.com - San Ramon, CA

Dr. Stacey-Ann Baugh - That sounds like an older model that we used to offer under the RealtyNow name, but the program has changed and have we removed that language quite some time ago, so I'm also unsure as to where you saw that.  The new RealtyNow program costs $99.95 per month, and yes - you receive as many leads as we can generate in the areas you specifiy.  The only other fee is the $1000 advertising fee which is only due on transactions that close with a property price of $150K or higher.  I will have Andrew Lumley contact you, as he is the manager of that department.

 

Rudd Lippincott

Director, Retail Operations

Jan 26, 2010 07:28 AM
Bob Haywood
McGraw Realtors - Owasso, OK
BobHaywood.com

Adam, from many of the comments you can tell that we do not like paying the monthly $99 membership fee.  I have read your responses and understand what you are saying, but I, like many others, do not agree with you.  I have a lead generation service to whom I gladly pay a percentage of each closed sale. 

THEY MAKE WAY MORE THAN YOU'LL EVER SEE IN THIS CURRENT PROGRAM. 

And you cannot tell me that the bottom line isn't important to you.  Of course it is.  It's iimportant to all of us.  So lose the $99 fee, lock areas with those who are serious and you'll see the cash flow pipeline go crazy. 

Just my 2 cents

May 23, 2010 01:58 AM
Toni Hogan
ToniHogan.com - Houston, TX

I know this post is somewhat aged but I have been "researching" lead programs all weekend. I even blogged about it. I understand that some people feel they have been burned by lead companies. But I am still trying to process the logic behind some of the comments, especially with regard to getting rid of the $99 fee. You wouldn't expect to mail 100, 500 or even 5000 postcards without paying the upfront cost for postage and postcards. Don't forget about the time required to mail the cards or the cost to have someone else do it. Then, there's no guarantee of the response you will get.

You wouldn't expect to have someone implement SEO strategies and wait to get paid when you get paid. Even with pay-per-click there is a regular billing cycle without regard to your conversion rate. Maybe I am just thinking too much...I am a thinker. Just sayin...

Jul 25, 2011 11:17 AM