I first learned of a Japanese term “Kaizen” from Coach Jim Young at West Point, where I was a lowly offensive lineman for the Army Football Team. Coach Young explained Kaizen to us as the concept of continuous improvement.
Jim Young taught that the way to move from a losing program to a winning program was to find improvement, in all areas, all of the time. It was no fluke that Coach Young made the College Football Hall of Fame.
He taught us that you never are standing still, that the competition behind you is always chasing you, so you have to keep the target moving. Everybody is trying to catch up to where you are, so moving forward is the only way to stay on top.
I try to instill a Kaizen approach to real estate brokerage with all of our CENTURY 21 First Realty agents and staff. We strive for continual growth and improvement in all that we are doing, and our recent web site rebuild is a prime example of our company’s quest for improvement.
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