It's a Brand New decade so it would be a great time for everyone to change their Attitude!! Our attitude will cause everyone around us to change either for the worst or the better. We should remember that when dealing with our client or customer or in my case the agent at my office. Here is a simple list of things that will help your attitude everyday;
1. Make sure you have a smile on your face
2. Know you stuff. What a change that would be for most folks.
3. Get to the office an hour earlier in 2010 then in 2009. It does not matter if you are a morning person become one! It's much easier to solve a problem early then late.
4. Organize your day but be prepared to change and do so with a smile.
5. Keep your customer/clients need 1st and everything else will work out!
6. Make that hard to make phone call 1st thing so you get it out of the way.
7. Use technology in a smart customer service manner. Return all phone call or emails in the morning before lunch and again before going home. Don't leave anyone out make the hardest call the 1st call. Let your customer/client know your policy so they are not setting around waiting to hear from you!
8. Attack opporitunites with a smile but make the best of them and always be Professional even if it means you come out on the short end of the stick. In the end you will be the winner.
9. Make it your goal that everyone around you believes they matter and understand what value they bring to the table and appreciate their input.
10. Last by not least Treat Everyone as You would want to be Treated. If you do that you will have a Great 2010 and the rest of your life.
Happy New Year,
Michael Ford, GRI, e-PRO
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