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Do We Consult With, Or Sell To

By
Real Estate Agent with Valley Market Real Estate

For years now I have been playing around with a different way to help people with their real estate needs. 

Before getting into real estate I spent a couple years selling health insurance.  This was with a company that really SOLD insurance.  They really didn't care if you needed what they had, they wanted to SELL it to you anyway.  And they had the sales training to go with it.  Some of the people involved were probably the best pure sellers that I have ever seen.  

It didn't fit with my personality and desire to help people not sell them, so when I discovered that I really didn't have to SELL to make it in real estate I switched immediately.  Since then I have focused on helping people and it has worked out well.  But there was still something needling me about the system. 

 

 

I have written about some of the issues on AR and on my offsite blog.  I am often asked how much I would charge to list a home and I tell them that I will list their house for free.  Not only that I do a lot of other work for free

Because I do so much for free and am only paid when the house closes I have to charge a significant sum for the successful closings.  If I were actually paid for the actual hours that I worked I would be paid fairly, have less overhead, and the consumer would pay less for each transaction.  

The only people that would be hurt by this would be the ones that expect me to sell their $200K house for $300K or the buyers that want me to be their tour guide and then notify me that they decided not to move here after all.  They would also have to pay for the time that they used. 

 

I have taken the ACRE course and am setting up my fee schedule.  I plan to offer alternatives to the regular commission method of selling real estate.  For serious sellers and buyers, this will save them money.  For people that just want a sign in their yard or a tour guide, it will cost them. 

As I read more in professional edition of  The Consulting Times  blog, (the link is to the consumer edition). I am more encouraged about this model.  I don't plan to immediately drop the commission option but hope to educate the consumers in my area about how the consulting model will help them save money while still receiving the important things they need from a REALTOR.

This is not a discount brokerage model that lists a home on the MLS for a fee and then leaves the seller hanging.  This will provide negotiating and transaction management on an hourly or fixed fee basis.  The difference is that the fee will be paid whether the property sells or not.

I am open to any suggestions or criticisms as I struggle to implement my system. 

Anonymous
Paula Bean

Great post Marty!  As one of the Founders of the ACRE(tm) consulting model of course I am biased ;-)  I did, however want to include a link to a testimonials site from other agents who feel the same way you do about this exciting model that consumers and agents alike are falling madly in love with.  Click the link to see what other agents who are Accredited Consultants in Real Estate (ACRE(tm) are saying:

http://www.theconsultingtimes.com/testimonials/

 

Paula Bean, REALTOR, e-PRO, ACRE
ORLANDO, FLORIDA

 

Jul 08, 2007 05:30 AM
#1
Cyndee Haydon
Charles Rutenberg Realty - Clearwater, FL
727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes

Marty - I am intrigued by this idea since we came to real estate from a Business Consulting background. People say we're not paid for what we do but for what we know - it would be interesting to see how you get paid and look forward to hearing more. We turn down lots of listings explaining we're into selling houses not listing house (one we get paid the other we spend money).

I hope you'll continue to share how this is working for you... Congrats on the feature.

Jul 08, 2007 06:38 AM
Rosemary Brooks
BMC Real Estate - 209-910-3706 - Stockton, CA
The Mother & Daughter Realty Team

Marty, I read a little more about the ACRE concept and found a good reminder that I had learned somewhere else:  if you give something away for free, the item has almost no value to the consumer. If you put a price on the product and give it for free, then it starts to have some value.

I just have not studied that long enough to truly understand what it means to my pocketbook.  I understand what it is saying, but at the end of the day what and where is the value placed?  I will keep reading until I find the answer. 

 I wish you well in the ACRE technique and congrads on the feature. lol

Jul 08, 2007 09:05 AM
Marty Van Diest
Valley Market Real Estate - Wasilla, AK
Your Alaskan Realtor

Hi Paula,  Thanks for stopping by...and for the link.

Cyndee, While I have been thinking about this for a long time, I just discovered ACRE.  I joined because there are a group of people that are already practicing this model.  I intend to get some pointers from them as I put this together.  

Laurie,  The point is to offer a choice, but not to give inferior choices.  Where is your real value?  Is it iin nstalling signs, printing brochures and entering listings?   Or is it in determining price, negotiating offers and troubleshooting transactions?   I think it's the latter and so I am willing to have the consumer go his own way in advertising, and printing out his brochures and making sure the sign is still standing, but I won't take a consulting contract that does not include me representing the client in negotiations and transaction management. 

Rosemary, The point is to get paid for what we do.  Not to occasionally get paid when a transaction closes.  We don't have complete control over the outcome, so we can work like crazy and spend a bunch of money and not show anything for it.  If I know I'm getting paid for my work no matter the outcome, I can charge a lower fee because I am not doing so much for free. 

 

 

Jul 08, 2007 10:08 AM
Jennifer Martin
Letting License Expire in June 2010 - Santa Claus, IN

Marty,

You have my attention and look forward to reading some updates from you. In just 5 weeks (on 5 listings) I know I've spent quite a bit on advertising, brochures, mailings etc.., and I can see how this will just continue to add up as my listings increase; and with no guarantee of a sale ever! Maybe 10 years down the road when I've had time to build a bit of a safety cushion it won't seem so "huge" but to a rookie ... paying and paying and waiting so long to get that back is tough.

Note: I agree with the saying "you have to spend money to make money" but I can see how giving an option of a set commission or an hourly rate for service would be a good thing; I know I'd work harder if I didn't have to worry about how much money I will eat if the listing doesn't sell or the seller decides to take it of the market! I intended to post something similar after taking some skills based courses this evening; I will be sure to link to your post!

Jul 08, 2007 03:17 PM
Lysa Napolitano
Daytona Beach, FL
Marty, Good Morning! As I read this I thought this needs to be featured, then I looked and it is! Congrats!
Jul 08, 2007 10:39 PM
Rob Beland
Apex Properties - Leominster, MA
Leominster MA Multifamily Investment Specialist

Marty

If executed properly, your program should be successful and should distinguish you from other "listing houses" in your area as I like to call them. You never want to be the cheapest. If you can build a reputation as a strong listing agent in your area then you can start demanding upfront fees... 

I work in commercial real estate in Massachusetts and if you know anything about commercial real estate, you know that a sale can take anywhere from 6 months to a year or more to close on occasion.

I used to spend a lot of time not getting paid for services. Recently my office started adding a retainer fee to our exclusive buyer's agent agreements. Basically we ask for a monthly fee during the time we are working with a buyer with a "not to exceed" maximum dollar value of say 1-2% of the anticipated commission. We usually put a limit of say four months on our agreements which is normally enough time to find a buyer a property. If it takes longer...well we don't want to start getting greedy.

Since the buyer doesn't actually pay the commission at the time of the sale 99% of the time, if we earn a fee from the listing broker, we credit the buyer back whatever money they had paid prior to the closing. If for some reason the buyer backs out of the agreement we keep the money as a fee for professional services. We always have a clause that protects us that says if we find the buyer a property not listed with a broker or the broker/landlord will not pay a co-broke, we do expect our client to pay us the equivalent of a standard co-broke for that deal. We just explain to the buyer that we will figure out how much the property is worth and how much the buyer should offer, then we offer the seller a little less and add in our commission.

If a buyer is serious and has any business sense, they see the value in hiring us and paying us for our services. If they aren't ready to commit to an exclusive agreement, I'll keep their name on a list and if I see something that comes on the market, I'll give them a call.

I have seen some commercial brokers in my area that do charge a marketing fee upfront to a new listing client but I'm not ready to start doing that. As my book of business grows I will start to be a little more selective of who I work for and on what terms.

Good luck with your business...

Rob Beland

The Real Estate TrendMill

Jul 09, 2007 12:58 PM
Marty Van Diest
Valley Market Real Estate - Wasilla, AK
Your Alaskan Realtor

Lysa...thanks for the encouraging response.

Rob...I appreciate the helpful comment.  I am not the number one listing agent in the area.  But I'm in the top5% or so.   I am hoping to slowly integrate this into my business with the goal for it to be the primary way that I work within 5 years.  We will see....

Jul 09, 2007 05:19 PM
Faina Sechzer
Henderson-Sotheby's International Realty - Princeton, NJ
Real Estate Expert - Princeton, Montgomery ,Hopewell, NJ
Marty - i am sorry I am late for a party here, but thank you for making me aware of ACRE. As you have seen from my post the discussion got quite"animated". a lot of people just don't have the power or wear-with all to look at other alternatives.
Sep 08, 2007 01:30 AM